Pet Rebellion Reviews 

1,118
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them effective for various pet-related needs. Many people appreciate the extensive range of luxurious, soft, and comfortable items available. The ordering process is generally easy, and the delivery service is frequently highlighted as quick and efficient. However, some customers noted concerns regarding delivery, specifically mentioning issues with tracking or parcels delivered to the wrong address. Additionally, a few people experienced problems with products not staying in place or the non-slip backing wearing off after washing, potentially making them hazardous.

What people talk about most

Product

Customers consistently report high satisfaction with the products, frequently praising their excellent... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of products such... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process very easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have searched high and low for a protective and comfortable cover for the rear seats of my new model Mini Cooper. All hammocks and covers are way too long/wide. I spoke to Lynsey about my needs and... See more

Company replied

Rated 5 out of 5 stars

Very easy to order and always arrives super quick, I have several floor runners and they wash well and really help my senior dog from slipping on hard wood floors. Just recently purchased the sofa cov... See more

Company replied

Rated 5 out of 5 stars

I bought a pet rucksack in kakhi green and cannot recommend it highly enough. The quality is excellent, a good design and well worth the price . I bought mine as I have a medical condition and like my... See more

Company replied

Rated 5 out of 5 stars

The products are good quality, we have the Victorian tile style rug x2. There were delivered later than initially hoped (we pre-ordered) but Pet Rebellion kept us fully up to date & in the end they w... See more

Company replied


Company details

  1. Pet shop

Written by the company

Practical pet rugs and mats for the home and car


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,118)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, highly recommend does exactly what it should my dog loves it 👍

27 September 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Martin =)

Rated 5 out of 5 stars

Great experience

No problems with delivery. Great quality products. Will be purchasing more from this company in the future

28 September 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Marie =)

Rated 5 out of 5 stars

Great communication with seller

Great communication with seller, product looks great and seems very robust, also quick delivery - back seat of the car nicely covered and ready for Lake District trip with Dylan the dog, thank you

11 September 2024
Unprompted review
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Reply from Pet Rebellion

Thank you Kate =)

Rated 5 out of 5 stars

Good service from order to tracked…

Good service from order to tracked delivery with me being notified at each stage.
The rug and boot liner are good quality but have not been fitted as we are waiting on our new car they are going in but looking at the quality and size I do not think we’ll have any issues.
I would have no problem is using pet rebellion again due to the fantastic service they gave

19 September 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Wendy

Rated 2 out of 5 stars

Great at first but not for long...

This is a review of the 'Comfy Cover' sofa cover.
The description from the website:
'The Comfy Cover’s non-slip backing helps to keep the cover in place when the dog gets on or moves around ensuring it doesn’t slip down like a traditional blanket. The extra-long length then helps to keep it in position.'

We have a leather sofa that was being wrecked by dog claws, and this product seemed to be just what we were looking for. Soft & fluffy, protective, and non-slip.
When it first came out of the packaging it was all of these things. We put it on the sofa, the dog was very happy to lie on it, and our sofa was protected.
Obviously it needs washing after a little while.
It washed fine, though the lovely fluffy surface became matted and was no longer as pretty or as soft as it was before. But, never mind, it still was going to protect the sofa.
However, we discovered, when we put it back on, that any 'non-slip' function of the back of the cover had completely disappeared. It now slid around with the slightest movement, so much so that even when tucked firmly in at the sides and underneath, it didn't take much for it to slip off.

So, it does protect the sofa, though it needs constant readjustment, which is annoying, especially as it is supposed to be non-slip.
If you don't care about that, or you have a sofa that is not leather, this would be fine.
I'm not super happy that the fluffy surface doesn't stay fluffy, because it doesn't look nearly as nice after washing, but it still covers. But ultimately, one of the most important aspects, the non-slip feature, does not function, and makes the blanket something of a chore. Therefore I can't really recommend this as a properly functional specialty sofa cover. A cheap blanket or similar would work just as well.

1 August 2024
Unprompted review
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Reply from Pet Rebellion

Hello,

We are sorry about your experience with one of our products.

Did you contact us direct at all? email or by phone? Sorry but you didn't leave a name or order number on the review.

If you email info@petrebellion.co.uk we would be happy to refund you or send out replacement.

Tommy =)

Rated 5 out of 5 stars

Cut to size rug..

I ordered the cut to size rug and made my decision off the companies description that I could use normal house scissors (which I did) and that the edges wouldn't fray (and they haven't). Works a treat after a muddy dog walk with minimum mess after walking on the rug.Great choice on my part 😊. Delivery was also super quick so all in all an excellent purchase and would highly recommend you check them out..

12 September 2024
Unprompted review
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Reply from Pet Rebellion

Thank you =)

Rated 4 out of 5 stars

I would like to know where my order is

Further to my previous review - have now received the dog mats - they are perfect - well made and a good size - thank you.
I was cross because I was asked to review before the items had been delivered - pet hate of mine.
Maybe change the courier?.

12 September 2024
Unprompted review
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Reply from Pet Rebellion

Hello,

Would you be able to give me a order number? Or a name? We had a big power cut on the 27th of August and lost a few orders.

Have you contacted us direct? As this would be the best way?

Rated 5 out of 5 stars

A great back door mat

I purchased the XL back door mat to replace an existing one
The website was easy to navigate and delivery was quick and on time and with emails on delivery info as expected.
The mat is a perfect size for what I needed and looks smart (not that my dog cares).
Absorbency seems good and I like the way I can machine wash it, not that I’ve tried that yet.
My only issue is it collects bits that everyone brings in from outside and it shows up on a black mat, so I’m forever vacuuming it. But perhaps the bits are staying on the mat rather than on my carpets?
All in all a good mat and I would recommend.

10 September 2024
Unprompted review
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Reply from Pet Rebellion

Thank you Karen,

My tip would be to shake the rug outside once a week and give it a hoover. =)

Rated 5 out of 5 stars

Fabulous products

Fabulous products, the dogs love them. Quick delivery too
Very pleased

4 September 2024
Unprompted review
Pet Rebellion logo

Reply from Pet Rebellion

Thank you =)

Rated 5 out of 5 stars

Just what I was looking for!

Just what I was looking for!

Needed something washable and light weight to put on my passenger seat for when we transport our caged pet.
Perfect - easy to put on and take off the seat. Looks in keeping with the car interior ( didn’t want anything v brash or two highly coloured).

Fabrics a good high quality, so durable. On first outing we had a water spill from the in-cage water bowl which would have gone straight on the seat if we’d not had our Oet Rebellion seat cover. Didn’t notice until I got gone, and was delighted when I found out that nothing had got through the cover to the seat.
Worth it just for that, but will defo make it much easier to keep the seat clean, and stop bits dropping down either side of the seat.
Thank you!

3 September 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Stef! What a review! =)

Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with an order that was delayed by the courier. Sent contact form on a Sunday and got a reply within half an hour. Order progressed early Monday morning. Can't fault their customer service. Refreshing change. Products are high quality too.

1 September 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Sandra =)

Rated 5 out of 5 stars

Brilliant x large door mat

Brilliant x large door mat, which arrived within less than 24 hrs of placing order.

What quality, looks great, feels so soft and best of all it doesn't move when my American bulldog charges through the door .

22 August 2024
Unprompted review
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Reply from Pet Rebellion

Thank you =)

Rated 5 out of 5 stars

Excellent

Easy ordering, good quality and fast delivery. Well order again

22 August 2024
Unprompted review
Pet Rebellion logo

Reply from Pet Rebellion

Thank you =)

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