We never leave reviews but had to, we ordered the large wooden kennel, Quick delivery, very well made, easy to put together, wind breaker a bonus, roof great let it air out. Our dog loves it Overall f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a hen coup, it arrived on time and was exactly as described. Assembly was straight forward as per instructions I used a power screwdriver which was helpful but could be done with hand held sc... See more
Company replied
Brilliant product and service 😊 ordered Friday delivered Monday! Working in logistics I know that this is not always the case so was super impressed. Best part is that it’s an Irish company too😊Defi... See more
Company replied
Ordered a chicken run with pets ie. Very happy with the product. It arrived very promptly and was as described on the website. We had one small issue but this was dealt with very promptly and communic... See more
Company replied
Company details
Written by the company
Pets.ie is a family run online pet supply company proudly based in Arklow, Co. Wicklow! We're your one-stop shop, offering a wide range of products from all the leading pet brands, catering to every need of your furry or feathered friend. Our passion for all things pets is what drives us to bring you the highest quality kennels, coops, hutches, accessories and so much more. We're here to give you straightforward advice about our products because, just like you, we're crazy about pets and care deeply about our customers! Pets.ie - For Pets and Their People.
Contact info
Pets.ie, Croghan Industrial Estate, Emoclew Road, Y14 F861, Arklow, Ireland
- (0404) 45930
- hello@pets.ie
- pets.ie
4.7
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was quick delivery on my item and…
It was quick delivery on my item and dog Cage very good quality, sturdy and easy to put up and folded down very handy, very happy with company
12 May 2026
Reply from Pets.ie
Hi Andy,
Thank you for your great review.
It is great to hear you are happy with Pets.ie and you find our products and service good.
Kind Regards,
Caroline
Reply from Pets.ie
Hi Luke,
Thank you for your great review.
We are delighted to hear you are happy with Pets.ie and you find our service good.
Kind Regards,
Caroline
Your products were fairly priced and…
Your products were fairly priced and arrived promptly as promised keep up the good work
15 May 2026
Reply from Pets.ie
Hi Martin,
Thank you for your great review.
It is great to hear you had a good shopping experience with Pets.ie
Kind Regards,
Caroline
Dog beddding was great !!!
Dog bedding was great. Delivered on time at a good price. No complaints
11 May 2026
Reply from Pets.ie
Hi Martin,
Thank you for your great review.
It is great to hear you are happy with your purchase from Pets.ie and you find our service good.
Kind Regards,
Caroline
Fast delivery, great price, quality product
Ordered a chicken feeder and it was delivered free of charge the next day! Competitive price when checked against other retailers and very happy with the quality of the product. Would recommend to others.
14 May 2026
Reply from Pets.ie
Hi Noreen,
Thank you for your great review.
We are delighted to hear you had a good shopping experience with Pets.ie and you find our products and delivery service good.
Kind Regards,
Caroline
Excellent customer relations They answer your emails quickly
They answer your emails quickly. Very helpful
13 May 2026
Reply from Pets.ie
Hi Margarita,
Thank you for your great review.
It is good to hear you are happy with Pets.ie customer service.
Kind Regards,
Caroline
Reply from Pets.ie
Hi,
Thank you for your great review.
We are delighted to hear you are happy to recommend Pets.ie and you find our delivery service good.
Kind Regards,
Caroline
I bought a dog kennel
I bought a dog kennel, it was exactly as described on the website. It was delivered promptly and is just perfect for my 2 small dogs. It's sturdy, very roomy and easy to assemble.
I'm very happy with my purchase and the ease of it all.
12 May 2026
Reply from Pets.ie
Hi Kathy,
Thank you for your great review.
As an Irish business it is great to get this feedback we are delighted to hear you are happy with your purchase and you find Pets.ie service good.
Kind Regards,
Caroline
Reply from Pets.ie
Hi Bernadette,
Thank you for your great review.
It is great to hear you had a good shopping experience with Pets.ie
Kind Regards,
Caroline
Reply from Pets.ie
Hi Barbara,
Thank you for your great review.
As an Irish business it is great to get this feedback, it is good to hear you are happy with Pets.ie.
Kind Regards,
Caroline
Reply from Pets.ie
Hi,
Thank you for your great review.
We are delighted to hear you had a good shopping experience with Pets.ie and you find our service good.
Kind Regards,
Caroline
Reply from Pets.ie
Hi Sue,
Thank you for your great review.
It is good to hear you are happy with Pets.ie delivery service.
Kind Regards,
Caroline
Fast delivery
Fast delivery, great quality products, and reasonably price and my cats are happy too
11 May 2026
Reply from Pets.ie
Hi Connie,
Thank you for your great review.
We are delighted to hear that both you and your cats are happy with your purchase from Pets.ie and you find our service good.
Kind Regards,
Caroline
Everything arrives ontime😁
8 May 2026
Reply from Pets.ie
Hi Stephen,
Thank you for your great review.
It is great to hear you are happy with Pets.ie delivery service.
Kind Regards,
Caroline
Reply from Pets.ie
Hi Emma,
Thank you for your great review.
It is good to hear you are happy with Pets.ie delivery service.
Kind Regards,
Caroline
Very well done
Very well done , good quality ,easy put together however need better quality cable ties
7 May 2026
Reply from Pets.ie
Hi Dominic,
Thank you for your great review.
It is good to hear you are happy with the quality of your order we will take your feedback on board.
Kind Regards,
Caroline
Fantastic service
Fantastic service, placed order for a dog kennel on Friday, received it on Tuesday, it’s very pretty and was easy to put together 🤗 Now hoping my puppy will use it !!!!
8 May 2026
Reply from Pets.ie
Hi Karina,
Thank you for your great review.
It is great to hear you are happy with your purchase from Pets.ie and you find our delivery service good.
Kind Regards,
Caroline
Ordered online
Ordered online. Immediate dispatch the following morning and items received in one day. Products were as described and no issues with any of the items we have ordered. Had one issue with a courier misplacing a parcel. Pets.ie immediately supplied us a replacement and traced the missing item with the courier directly themselves. Highly recommend dealing with this company.
5 May 2026
Reply from Pets.ie
Hi Wesley,
Thank you for your great review.
It is great to hear you are happy to recommend Pets.ie and you find our products and delivery service good.
Kind Regards,
Caroline
Great company to buy from
Great company to buy from. Delivery was very quick. Will purchase again.
5 May 2026
Reply from Pets.ie
Hi Chrissy,
Thank you for your great review.
We are delighted to hear you will be back shopping with Pets.ie and you find our delivery service good.
Kind Regards,
Caroline
Reply from Pets.ie
Hi Terry,
Thank you for your great review.
It is good to hear you are happy with Pets.ie service.
Kind Regards,
Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.