Worst online experience ever!!!.
Worst online experience ever!!!.
I wrote 3 emails for for an undelivered product and I didn't receive an answer.
I'm starting to think it's a scam
13 December 2021
Unprompted review
Petsonic
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Company details
Information provided by various external sources
Siamo specializzati in cani e gatti.Nel nostro sito Web puoi trovare tutto il necessario per il tuo animale domestico, abbiamo oltre 20.000 referenze in nutrizione e integratori. Petsonic vuole essere il punto di riferimento nel mondo dell'e-commerce di alimenti, accessori e prodotti farmacologici per cani e gatti, offrendo una gamma di prodotti esclusivi e di alta qualità per Prezzi da un altro pianeta.
Contact info
C/ Calabria 196 bajos (Local), 08530, La Garriga, Spain
- 931537004
- info@petsonic.it
- petsonic.it
Chat servizio cliente
I 've been client since I lived in Spain, more than 2 years ago and I think the customer service has a lot to improve.
When I use the app and customer care chat opens to help, I wait for someone gentle to resolve a problem and not a rude answer after 6 minutes waiting, or just being said that another client is on the line as assistant Ms Patricia left me the last time, and I don't understand why your software directs the clients to customer care inbound assistant when busy with another client. After 8 minutes of waiting, cutting and reconnecting, she said that I would be contacted the day after by another person, her colleague of Italy, I don't understand if I write perfect Spanish, so I bought 2 items with enough time having in mind it arrives to Italy in a week, after a week 50% is delivered, and that is just because petsonic decided to do it but didn't inform me when I ordered that I had to stop working for twice.
I think petsonic is growing a lot, but the service has to grow alongside as well.
29 April 2021
Crochette arrivate in tempi discreti e…
Crochette arrivate in tempi discreti e ad un prezzo decisamente discreto.
27 December 2020
My replacement package was received
My replacement package was received. Thank you very much!
12 December 2020
merce ordinata arrivata nei limiti di…
merce ordinata arrivata nei limiti di tempo stabiliti
2 December 2020
Consegna rapida ed efficiente
29 March 2020
Unprompted review
Reply from Petsonic
Gentile Greta,
grazie per il suo commento :)
L’aspettiamo nuovamente a Petsonic.
Saluti e a presto
Price is good and is the reason why I…
Price is good and is the reason why I found petsonic. But they didn't show to be able to manage a delay in last shipping
17 January 2020
Unprompted review
Reply from Petsonic
Gentile Gabriele,
il suo ordine è stato spedito il giorno 11/01 e risulta in consegna oggi.
Ci scusiamo moltissimo per il leggero ritardo.
Speriamo di vederla nuovamente a Petsonic.
Saluti da parte di tutto il team!
Ho fatto l'ordine con black Friday e…
Ho fatto l'ordine con black Friday e non me l'avete applicato
8 December 2019
Unprompted review
Reply from Petsonic
Gentile Giulietta,
se ha avuto problemi con la promozione del black friday, può scriverci a info@petsonic.it e cercheremo di risolvere il suo problema.
La vogliamo informare che nel prezzo che vedeva nella web già lo sconto era già applicato , tranne nei prodotti Royal canin , eukanuba e advance.
In questo ordine , lei ha acquistato il royal canin.
Se ha altre domane può scriverci.
Saluti, Petsonic.
Puntualità e convenienza ....il top !!!
30 November 2019
Unprompted review
Reply from Petsonic
Gentile Vincenzo,
A nome di tutta l’azienda la ringraziamo per averci scelto e per essere entrato a far parte della nostra famiglia. Grazie di cuore , il Team di Petsonic!
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