PetTech.co.uk Ltd Reviews 

35
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Bought a dog door a couple years ago to fit into the house for a small dog 10Kgs. Used the lock feature within the first week and my dog pushed straight through it cracking the door in half, partl... See more

Rated 1 out of 5 stars

Ordered a cat harness on 7th Apr and nothing turned up despite a friendly customer service promised item will be sent. Eventually the harness was sent and arrived 7th May (a month) however the wrong s... See more

Rated 4 out of 5 stars

Not the greatest experience to start but a resolution was quickly found and the conclusion was satisfactory! The website needs work (A lot cleaner look) but you can find most of the stuff you nee... See more

Rated 1 out of 5 stars

AVOID this company. My ordered goods never arrived despite the company stating they'd be received within 1-3 working days. I was notified by the company on 28 August that the order was refunded and th... See more

Company details

  1. Pet shop
  2. also in
  3. Pet Care Store

Written by the company

PetTech.co.uk Ltd Shop Tech For Modern Pets!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

35 reviews

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No recent history of asking for reviews

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2.4

All reviews

(35)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item arrived one month later wrong and no response email and phone

Ordered a cat harness on 7th Apr and nothing turned up despite a friendly customer service promised item will be sent. Eventually the harness was sent and arrived 7th May (a month) however the wrong size to what I have ordered. Emailed immediately with polite message twice no response and called several time and left message no response. This is super poor! I am prepare to lose the £22 and will not recommend or buy from them again! This is just ridiculous.

7 May 2023
Unprompted review
Rated 5 out of 5 stars

The most decent and honourable company......

Rocky start with item not in stock , so company kindly issued a full refund and send out the item aswel as couple of dog toy which was kind of them I would of been happy with just refund. Just so ppl know this company is a decent and honest company.

24 January 2023
Unprompted review
Rated 4 out of 5 stars

Not so bad

Not the greatest experience to start but a resolution was quickly found and the conclusion was satisfactory!

The website needs work (A lot cleaner look) but you can find most of the stuff you need for the little Dog/cats!

They seem friendly enough and happy to help and explain!

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I messaged after I placed an order for a floor to ceiling cat post to see when it would arrive (my foster cat was due to arrive Thursday). They got back to me very quickly and said it will most likely arrive Friday or Saturday however I was pleasantly surprised it arrived on Thursday. Also love that they provide klarna as an option. Will definitely use again!

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service, ordered automatic feeder to replace broken one and was delivered within 2 days. Working nicely and cats are happy!

26 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and very generous offer to replace something which was my fault in that I had ordered the wrong size with no further charge. Replacement appeared in 24 hours. Very impressed!

3 March 2021
Unprompted review
Rated 5 out of 5 stars

Sure Animo pet tracker

I absolutely love this little gadget I have it on my German Shepherds collar she is 13 months old and I love to look on the app to see how well she slept how much exercise she has had and even tells you if she barks or scratches too much . I think this is great and pet tech made the purchase of this item easy and gave plenty of good communication about the order / dispatch and delivery.

24 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Submitted order online. They contacted me to clarify requirements to ensure they sent what I was after given their current available stock. It was really appreciated that they went the extra mile.

24 February 2021
Unprompted review
Rated 4 out of 5 stars

Crappy website, good price

I wasn’t sure if the website was dodgy but the price was so good that I risked it. Was relieved to get my Petpointer. It could do with a more professional design to give users confidence.

9 October 2018
Unprompted review
Rated 5 out of 5 stars

FitBark

Good company to deal with last time I had a problem they pointed me in the right direction and everything was sorted within a day

9 October 2018
Unprompted review

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