Petwell.co.uk Reviews 3,330

Poor communication and when I tried to phone your offices the phone lines were always closed. You stated that the order was delayed, then it was ready and the monies deducted. The next email stated that the goods were out of stock. Then a couple of days later they arrive. Poor customer service.

Absolutely amazing!
My new monthly subscription for my pets.
I used to shop with a well known high street pet store.
These appreciate the customers.
Great value and service.
Thanks 🙏

Ordered dog food on 10th Dec and still waiting 12 days later. Emails and phone calls go unanswered so very disappointed. Will be contacting bank about getting money back and if that does not work will take to small claims court. Very poor company with no ethics about keeping customers happy. STAY WELL CLEAR OF THIS COMPANY

I would give this company 0 stars if I were able! I ordered a dog coat in November for a Christmas present, and they sent me the wrong item. I returned the item, the return item was delivered back to them and despite numerous phone calls and emails to this company, I have neither had acknowledgement of the return nor the correct item sent to me. In fact I have had nothing except a couple of standard emails saying that they would get back to me within 2 days which they don't! Appalling customer service!

Ordered on 18th December and up until now the order still hasnt been processed and passed onto the courier yet despite stating a 2 day delivery time. Not good when its pet food. Wont be ordering again

Ordering was easy, price was good, got speedy confirmation, early advice that goods were packed and shipped, and a very quick delivery.

Fast delivery and good prices

Good delivery time and communication however my item arrived in a damaged condition which was disappointing.

False advertising-showed a picture of a two ball pack so i ordered 4x 2 pack8 balls) and i recieved 4 xsingle balls
Emailed and was told pictures are for illustration only. You could order single balls but they worked out dearer to buy than the 2 blister packs so obviously i ordered the two pack but received single with barcodes on.
Totally false advertising that needs looking into cos it wasnt what i ordered. Their reply was well return if not happy

Very quick delivery and good prices and range of products

Fast delivery,

Told me it had been despatched on 12th December 2025. Evri still have not got it and they told me it was still with the sender. Customer services were no help. Will not be ordering from them again.

DO NOT TRUST THIS COMPANY SAY NEXT DAY DELIVERY WHICH IS NOT RIGHT STILL WAITING ORDERED 9TH DEC NOW 18TH DEC, DHL TRACKING NUMBER NOT WORKING,WILL I GET MY ORDER OR NOT,NOT SURE WHAT TO DO

Price wise generally the cheapest(on subscription) but there are frequent stock issues which completely takes away the reason for subscribing. Obviously stock issues usually rest with the supplier but as the consumer I just want an idea of when it will it will be sorted, not vague “we’re working hard to get your order sorted” emails. We have 2 dogs and subscriptions are set up to alternate the flavour of 10kgCanine Choice every 4 wks, so it causes hassle I don’t need. I signed up to subscription to make my life easier!
Surely subscription makes stock easier to manage…..?

I BOUGHT SOME CAT FOOD OFF THIS SITE LAST WEEK, NOWHERE ON THE SITE DOES IT MENTION THAT IT IS OUT OF STOCK. I CONTACTED THEM VIA EMAIL TO ASK WHEN I WOULD GET IT.
THEY MADE A RIDICULOUS EXCUSE, SAYING BLACK FRIDAY EVENT WAS THE CAUSE OF DELAY & NO STOCK.

***THAT IS A LIE*** AS BLACK FRIDAY EVENTS FINISHED ON DECEMBER 2-6 !
THEY ASKED IF I WANTED A REFUND, I REPLIED I DID.
NOW THEY CLAIM THEY ARE TOO BUSY TO CONTACT ME, AND TO WAIT FOR A REPLY SEVERAL DAYS LATER.

WELL I WILL BE CONTACTING MY CREDIT CARD PROVIDER AND WILL BE USING SECTION 75 TO CLAIM BACK GOODS I HAVE NOT RECEIVED .
CLEARLY THIS COMPANY ARE ADVERTISING STOCK THEY HAVEN'T GOT.
SO I NO LONGER WANT IT.
IT IS MY LEGAL RIGHT AS A CONSUMER TO REQUEST A REFUND FOR SERVICES NOT PROVIDED.

DO NOT BUY ANY CAT FOOD FROM THEM, AS THEY EXPECT CUSTOMERS TO WAIT TO THEIR TIMESCALES, WHILST THEY CLAMBER TO FIND SOME.
SORRY I WANT MY MONEY BACK NOW !!!!

Ordered 4 cat bowls, one arrived broken. They refunded me £2.19 for the broken bowl although I requested a replacement. I went on the website and they are still in stock so I've had to order another and pay another £5.99 for delivery. Lesson learned, stick to reliable, honest companies!

Ordered on a Saturday due to needing some food in a few days now the following Saturday they have been dispatched if I knew there was going to be a big delay I would not have bothered.

Wrong dog food sent not posable to ring no body answer no reply to emails now have a £48 pound of food I an not use

Orders cat meal and cat litter half dhl delivered half is missing I called Petwell no answer bad customer service

Excellent service, quick delivery.
Thank you.