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Company details

  1. Pet Care Store

Written by the company

At Petwell, we’re here to make better care easier for pets and the people who love them. Backed by science and driven by compassion, we formulate trusted, effective supplements using rigorously studied ingredients, so you can feel confident in what you give your pet, every single day.


Contact info

2.9

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I was all ready and set to purchase the…

I was all ready and set to purchase the probiotic chews 1 x tub for R599 until I saw the delivery charges of R170 - HOWEVER, if I purchase for more than R600, no delivery charges!! WTF?
Thát just erked me... honestly, why not offer first time buyers free delivery charges and from their on, if the product works as well as I want to believe it does, I will, without a doubt, purchase bundles in future...

23 February 2026
Unprompted review
Rated 1 out of 5 stars

petwell za scam site?

not sure if this is a scam site. ordered on instagram, but have still not received my product. Sent an email and no response and there is no contact number to call

13 October 2025
Unprompted review
Rated 5 out of 5 stars

My pug suffers terribly during change

My pug suffers terribly during change of season – itchy skin, sneezing, the works. Since adding PetWell probiotics to his diet, the scratching and licking has calmed down a lot. It’s not a miracle cure, but it’s clearly helping support his system. Happy with the results so far.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed – didn’t work for my dog

I had high hopes after reading all the positive reviews, but unfortunately, PetWell didn’t work for my dog. We gave it a fair try for just over three weeks and saw no change in his digestion or scratching. He also wasn’t too keen on the taste, which made it a struggle to give daily. I also reached out to support with a question and didn’t hear back for a few days, which was frustrating. Maybe it works for some, but it didn’t help our situation.

12 May 2025
Unprompted review

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