Pet Zone Tropical Fish Reviews 924

The website was easy to navigate and place an order. The staff quickly let me know part of my order was out of stock and there was currently no eta for an incoming restock order. Prices were good.

Still don’t have my fish I bought the fish and the next day they were out of stock so I’ve been waiting still haven’t got my fish

I bought a marbled sleeper goby and I was shipped a goby with no tail..no inspection before shipping??poor goi only made it 2 days... Packaging and shipping were good however.

BUYER BEWARE! I ordered $315 worth of fish to be delivered. Petzone bagged 11 Tiger Barbs in one bag and they arrived dead and dying. In another bag there was a dead silver dollar fish and the barely living Silver Dollars had melted fins and were dying. They put 5 Bala Sharks in one bag and they arrived with red fins and also died. The Clown Loaches had ich and also died. Petzone promised to refund the dead fish then ignored me for 2 months. I have been battling a chargeback with them & my bank for another 2 months. Petzone has a great selection but totally dropped the ball on my shipment and refuse to honor their promise to refund. They have spent more time arguing with me then making it right. They need to be reported for animal cruelty if they think shipping 11 fish in one small bag to a different state that had to be air shipped overnight is acceptable. These fish suffered a slow death. The bags were all leaking water and the fish were in brown cloudy water. I am really disappointed that Petzone thinks it is acceptable to rip off people who are out of state. I would not buy from this place they are amateurs. I will find a way to hold them accountable once I find the correct agency to report them to. Not 1 single fish survived. Petzone started blaming me on the dead fish. I have kept fish for 43 years. I raised fish at a hatchery in Escondido Ca and bagged and shipped to all Petco’s and Petsmarts in the 90’s. I have 5 aquariums from 300 gallon to 20 gallon. I have a quarantine tank that I run fallow for 2 plus months and treat for ich, bacterial & fungus infections after each use. Petzone needs to stop with the excuses and refund my money.

Worth every 1 hr drive when I want to visit this store.

Petzone is my go-to fish store. I’ve purchased twice online and I’ve been to the store so many times and every time I’ve loved it. The personnel are very knowledgeable and always help me out. I’m a beginner first time pet fish owner and I must say, I’ve learned a lot from Petzone guys. Shout out to Pascal, Gerard & Sean for their awesome customer service! They went out of their way to give me a call when the fish I really really wanted was back in stock. And congrats to Roger for having a great neat store with healthy fish. Thank you guys

They where package great.. arrived on time they just where a bit thin Igs from the flight here

I ordered 3 Half Banded Spiny Eels. PetZone sent me an order confirmation immediately. Then they sent order updates with specific shipping info. The order was processed with in 24 hours. My Eels arrived very healthy and they acclimated beautifully. Highly recommend Pet Zone Tropical Fish for online fish orders.

U guys have good service

I received the fish alive and on time. It was very professionally packed. I will definitely buy from Petzone again.

2 out of 4 fish arrived dead, and I was reimbursed for only one

Fast,easy,ordering.My new pet,Tire track Eel is healthy and beautiful.I will gladly order from this great company again.Ordering from California to N Y,simple and a pleasure!

I was worried about ordering fish online, especially since geographically I'm located far from Pet Zone. However all of my fish arrived safe and sound in great health. Pet Zone was prompt with processing my order and kept me informed of the status and shipping. Some fish were missing from the first delivery due to a packing error. Correcting this problem was hassle free with Pet Zone and their customer service was helpful and friendly, promptly resolving the mistake.

Cause the online say u had the product I waited and waited 3 week or 2 weeks never came I calledand they said out of stock season 9126557499 marcus

They sent me a wrong item even though packing list states the correct one with hopes I won't notice it. Explanation was the item was not in stock (not according to their website) and they sent a different one instead. Ate communicating with support they refunded the item price but not shipping I payed for. So, I lost shipping money even if it was 100% their fault. Shady practice, stay away!

I’m always notified by a pets on employee if my fish will be late or if it’s out of stock they’re very helpful and I only shop at pet zone Their service can’t be beat.

Awesome people and beautiful healthy fish. Ordered twice.

These guys are successful shipping live healthy fish at a great price. Highly recpmened.

Top quality, fast shipping, will be my new main fish shop online.