PEUGEOT UK Reviews 

Absolutely shocking service. Had previous problems but this one is borderline ridiculous. My boot now doesn’t open, my doors won’t lock so car is unsafe and my alarm goes off whenever it sees fit. Called 2 Edinburgh dealerships and quoted 6 weeks. My neighbours are ready to lynch me due to random bursts of car alarms. I now have to leave my car overnight in my workshop 4 miles from home as not to annoy anyone. Called customer services countless times and chocolate fire guard springs to mind. Never really experienced this level of customer service anywhere.

We have a recall on our car. It has failed the test and apart from MAJOR recall parts it also needs extra due to this. Peugeot is NOT interested. Have made x amount of calls, logged a complaint and getting auto mated AI answers - nothing to do with the actual complaint. Finally got through to Stellantis who look after the recalls. They have now promised me that they look into this to make sure I get no extra charges! BUT they will not honour 2 days vehicle hire (as confirmed to them by Peugeot directly!!), as it is not a 'Stop drive' recall. So I need to drive an hour to get it to the most local dealer, loose working hrs, pay for transport back and forth. We bought this as a brand new car and did not expect to have a recall and then have to pay for extra expenses! Peugeot should address this big problem as there will be MANY more who have the same issue!

I've got a Peugeot and it's the worst car I've ever had. Non-stop problems. DO NOT buy a Peugeot. You will regret it.

My Peugeot E-3008 is well within warranty, yet the level of service I have received has been completely unacceptable.

On Wednesday 14 January, I was forced to take the vehicle to the Peugeot dealer in Oldham after the RAC confirmed the 12V battery was faulty. At the same time, the dashboard repeatedly displayed a critical warning: “Electronic traction system failure: Stop the vehicle!” — clearly a serious safety concern.

From that point on, both the dealership and Peugeot Customer Care did nothing but pass responsibility back and forth over something basic: a courtesy or hire car. Customer Care insisted they could not even consider providing one “until diagnostics had been completed,” while the dealership claimed they had no availability. Meanwhile, I was left without a car.

The vehicle was already booked in for a recall on 19 January, so I reasonably expected the issues to be addressed promptly. Instead, I was informed that the dealership was unable to connect their diagnostic equipment to the car — twice — and had to raise a technical ticket with Peugeot on 19 January. I was told this would improve my chances of getting a hire car.

It didn’t.

Days later, Peugeot’s technical team still hadn’t responded to the ticket. The dealer directed me back to Customer Care, who once again refused to help. No escalation. No ownership. No support.

The end result?
A car that has failed, two children to transport, and a manufacturer whose primary concern appears to be avoiding the cost of a hire car — not customer safety, loyalty, or basic responsibility.

I have now been told there is no escalation point beyond Customer Care. That alone explains the dysfunctional processes and lack of accountability. For a major automotive brand, this is astonishing.

I have purchased five brand-new Peugeot 3008s over the past ten years. Based on this experience, this will be my last Peugeot. Loyalty clearly counts for nothing, and when something goes wrong, customers are simply left stranded.

I would strongly caution anyone considering Peugeot to think carefully about what happens after the sale.

I intend to send this complaint directly to their CEO and other Senior Management at Stellantis, the owners of Peugeot. Unfortunately, they do not appear to have a Customer Services Director for me to write to.

I purchased my used Peugeot 5008 when it was 3 years old. The first 3 years of the car it had a full service history but issues started happening and the garage couldn't work out what it was. Turns out Peugeot had been putting the wrong oil in my car and completely damaged the engine. Instead of replacing the engine they changed parts but it still didnt work and then refused to sort the issue further due to the age of my car now. So now I have a family car that doesnt work! The customer care team is terrible! They have no concern and generally cant be bothered with the complaints. They are rude and sound bored when talking to you. You get passed to all different people who some tell you it will be covered and others then say it isn't. Utter shambles of a company and has put me and family and friend soff purchasing from them again!

Well Peugoet are not doing well on this site.
I have left feedback about the app how bad it is.
Today I had a notification that my new car had reported back to Peugoet that my car is fine no issues found all good, wait what I have a traction fault since December 6th been in once couldn’t fix it think it’s the OBC (known fault?) too many fault codes to diagnose actual fault.
So the car doesn’t send data back to Peugoet servers it’s just a convenience trick to say look we are checking your car everything is OK.
I love the car E208 but if not fixed by end of month will be asking for my money back under not fit for purpose.

TERRIBLE! Probably the worst customer service and company I have dealt with. I bought a Peugeot 3008 1.5 in July this year and it had an outstanding recall on it for the camshaft chain. I booked in for the recall at Stellantis&You in Leicester, they passed the recall on the 3rd of November 2025. Two weeks later the vehicle has broken down in the middle of the road for the same exact reason it went in for the recall, as diagnosed by AA when they came to tow the vehicle. I sent the vehicle back to the dealership and it's just been back and forth with no resolution. Really poor and rude service from Stellantis& You Leicester who have put me in loop of a waiting game. I have been without a vehicle for a couple of weeks now, getting an Uber to work and still paying insurance on my vehicle that is sitting with them.

I got it touch with Peugeot Customer Service directly on 13 December 2025, no one got in touch with despite having a case number and calling them multiple times, today when I told them I am escalating the issue to the Motor Ombudsman an agent named Nicolas called who just gave vague answers and that someone will get in touch. I didn't accept those answers and asked to speak with a manager with he denied and said he can't let me speak with them. I spoke with another agent yesterday named Tamari she said Richard was my case handler and he would email me. Today the agent named Nicolas says there is no one by the name of Richard working there. What a joke of a company, the Motor Ombudsman reallys needs to look into this fraudulent company.

I will definitely be taking this further and get all my costs compensated, to their audacity they haven't even offered me a courtesy car! A recall is a manufacturering flaw! Not a consumer issue who purchased your product in good faith.

DISGRACEFUL AT BEST!

I had a Peugeot 2008 for 8 years which was a good car so I thought I'd buy another one so bought a new electric 2008 GT which I thought was a very nice looking car... But just over a week ago both struts on the tailgate have failed I contacted Peugeot and asked if they could organise the dealer to either fit new struts or if I could pick them up and get them fitted myself and return the old ones back to the dealer...but Peugeot replied that the dealer could supply them but I'd have to pay for them... I only bought the car on September so have only had it for 3 months yet this is the reply from Peugeot... I'm over 76 years old and had spinal surgery this year so shouldn't be lifting such a heavy tailgate so if I could turn back the clock I'd never have bought this car... when buying a new car you need a good customer care service... and in my opinion Peugeot don't have a good customer care service and anyone thinking of buying one I'd seriously think about it.
A very unhappy Peugeot customer.

Put review on few months ago regarding timing chain recall car back at home address unresolved please avoid Peugeot products at all costs I’m now left with a finance agreement that still has to be paid Peugeot is a joke no conscience

My 2024 Peugeot e-2008 broke down at just 9,000 miles, and the customer service has been shocking. No callbacks for days, no ownership, and teams just passing me around. unhelpful, and completely unreliable. One of the worst service experiences I’ve had.

Vospers Peugeot Torquay,As a Driving school I need to be on the road and the Torquay branch did the best they possibly could with in there control,and an special thanks to Jessica whom was very professional.

How ever I can't say the same for the good will team !!!!!!!

Just reading these reviews I think maybe I got off lightly anyway here goes.

Peugeot 508 went in for 60K service told me couldn’t do timing belt as one they had ordered for it wouldn’t fit this engine and it would have to be brought back in would take 2 hours.

Took it back and waited 2 hours became 3 1/2 hours anyway it came out. Got onto fast dual carriageway loss of power engine screaming and warning message serious engine problem identified. Limped back on low power to dealer told them what happened. Went for lunch came back and told it was ready set off again hadn’t done a mile when warning lights on and engine screaming again. It went back again somewhere in this they admitted it had problems with engine screaming after they changed belt but sent it out anyway. Declared it needed part and Peugeot had no stock anywhere so parts on back order no estimate.

Asked for courtesy car no sales car no. Had to have a have a hire car for a month because Peugeot had no parts to support a 23 car just two years old and a hire car had to paid for.

When I eventually went to pick it up I insisted I road tested it before I agreed it was fixed no apology in fact very rude. Bearing in mind they broke it a courtesy car should have been provided or a sales car totally ridiculous to expect a customer to shell out for a months car hire because parts not available for a 2 year old car that the dealer in fact took in working and broke carrying out a belt replacement.

ABSOLUTELY DIRE experience with Peugeot. If I could score them a minus star I would! My 3008 has a factory recall on it due to the Cam Belt and I was never notified by Peugeot. The car broke down, caused by the Cam Belt, causing other engine issues. This was diagnosed by our local garage 5 weeks ago. We subsequently found out about the recall. It will cost me more than £4k to fix! I have since been left without a car which has made life extremely difficult. We reached out to Peugeot to assist and Peugeot have been beyond awful!! Despicable customer service! They don’t want to know, they don’t care and do not want to help, despite it being them who have used poor quality parts in 3008 cars. BEWARE, if you have these cars as this could end up being you! I will never buy a Peugeot again in my life and recommend you don’t either!

Are all Peugeot dealers as bad as the ones in North East England?
Tried to book my 1yr old 408 GT in to get the rubbish electrics fixed.
Arnold Clark didn't answer both of my calls (no real surprise there)
Sherwoods in Gateshead were busy when I called but said to leave a message and they'll call me back. After over a month I'm still waiting.
Simon Bailes in Northallerton finally returned my call after over 4 hours.
And Allingtons in Ashington at 5pm today (after eventually returning my Friday afternoon phone call) told me that if their mechanics couldn't find the faults they'd charge me. On a c.£30k car that's only one year old? I don't think so.
So I've given up. Will put up with all dogs dinner of electricals and begin the countdown till when I can get rid of it.

Peugeot customer care deserves a minus score but there is no option. “Customer care “ is meant to make you feel the big companies care about their customers.
My story!(if you can be bothered to read it)
Brought a Peugeot 3008 1.2 petrol automatic. Lovely car . Found out it had a wet timing belt ( thought they were only on Fords) called local dealer who told me 6 years or 60,000 miles.
Mine was coming up 6 years 37,000 , so booked in to get it changed, got it changed, while collecting car, another customer was talking about the wet belt and also a oil pick up filter, I asked if my filter had been done, was to told no as they don’t remove the sump to do the belt, but it should be ok unless you get a red engine warning on the dashboard.
I left, 7 miles down the road red engine warning came up. I stopped, eventually got in touch with dealer who said bring it back the next day.
Brought car back to them showing yellow engine warning and they checked the car and the filter was blocked and they said they cleared the blockage.
2 months later engine goes bang. AA said it was the timing belt. Got it back to Peugeot dealer, they had a look and said needed a new engine, I’m not happy especially when I find out it’s over £7500 supply and fit . They suggested calling customer care see if they could look into it. And maybe adjust the price.should take 3-5 days for response.
Called customer who passed it to a case handler.
Called after 5 working days but handler not there. Called after 10 working days was told handler very busy, he will call me. After fifteen working days I was contacted by dealership to be told they hadn’t heard anything and they have been told they are closing permanently at end of the month and require the car removed.
Called customer care again and told handler busy so asked to speak to the manager , I was put through to someone who didn’t acknowledge who he was, but turned out to be the case handler, who asked if the car had full service history, I said yes but what has that got to do with a suspect broken timing belt or blocked filter. Then he told me the car was over 6 years old and there was nothing he could do. He did apologise for that but that was it.
So much for “ customer care “

Just can’t believe Peugeot only put a 6 year life span on their engines .
The stellantis dealership front counter staff were helpful , considerate , sympathetic including service department who advised me to try customer care and sales department who helped sort out getting the car into dealership when the car was left on the road outside by the recovery vehicle on a Saturday.
Mechanic side I won’t judge as I thought when you take the car to the dealership they know what to do and what to look for.
But obviously I was wrong or maybe they only do what the Peugeot computer tells them to do.
This is my rant and please take care when buying a car from Peugeot and hope you don’t have to speak to Peugeot customer care.

On board charger in e208 stopped working (seems to be a well known issue!).

Peugeot replacement part was on back order and they were unable to even estimate when it would come in.

Been trying to speak to the customer care team, but all that happens is someone takes my details and says I'll be contacted then you never are. Escalated the issue and was placed on an 'Urgent Response ' list... 2 weeks later still no contact. Not sure what Peugeot define as urgent!

They want to charge me for a recall. Disgusting.

Only the Peugeot. 2008 I have can only have its brakes done at dealership. But guess what brakes and pads on back order. Never ever will I get another Peugeot. I lease so every three years change cars. Terrible.

I had a Peugeot 508 hybrid which experienced issues with the on board charger & traction battery just months after the warranty expired, quoted £4k to replace these items by Evans Halshaw Peugeot Hull who recommended that I speak to Peugeot Uk to see if they would contribute to the repair considering I'd only bought the car 12 months before. They took twice as long as they said they would to tell me that they would not assist in any way, when I went back to them the query again asking for more technical info to rule out another potential issue with the car's 12v battery they bluntly stated they have answered my query once and don't have to speak to me again. Poor quality cars that break months after warranty expiration and then unhelpful and poor customer service when you need assistance, I would not consider any Peugeot car again & advise anyone to avoid them 100%

My partner and I are both senior citizens. We bought a Peugeot 308 last year. It was only 4 years old with only 13,800 miles on the clock. We paid £13,600, which was a lot for us. We hoped such a new car with such low mileage would see us well into retirement. Just over one year later, having only put 725 miles on the clock, the car began failing to start. Neither the dealership nor Peugeot technical experts abroad could diagnose the problem, let alone fix it. So the car became not fit for purpose. The dealer would not give us a like for like replacement or our money back with a fair reduction for the one year of ownership. All we were offered was £8500 if we bought a further vehicle from them in part-exchange, losing £5k on what we paid for the Peugeot. Further proof that the car was not fit for purpose was that the dealer effectively wrote it off – sending it to an auction company because it could not be fixed and sold to the public. We had bought in good faith a modern vehicle, not a disposable vape. The car had an inherent fault and should not have been written off after only 4 years and 14,000 miles. However, even though we had bought a complete “lemon” of a vehicle, Peugeot UK showed no interest in helping us and basically told us to go away. I would never go near this company again.