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Pharmazon Direct  Reviews 1,251

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and the ease of ordering, often finding products they struggled to get elsewhere. Many appreciate the fast and efficient delivery, with items arriving promptly and well-packaged, often with long use-by dates. The company's communication and safety checks, such as questionnaires before dispensing, are also positively noted by consumers. However, some customers experienced issues with order processing and delivery, including lost orders or delays, and a few noted problems with discount codes not working. There were also instances where the wrong product size was received, or the ordering process was perceived as lengthy.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting prompt and quick delivery, with... See more

Order

Reviewers highlight positive aspects of order, often praising the easy and efficient ordering process, with... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent, efficient,... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality,... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I fully recommend Pharmazon as ordering was easy and with discount on the site plus a coupon I managed to get my items cheaper than the amount that I had paid per pack on my last order. The corn plast... See more

Rated 5 out of 5 stars

Bought my otc medicine after a short questionnaire, there to protect us. Was very happy with the delivery, via Royal Mail, tracked & fast. Prices were very competitive too, will definitely buy my Prom... See more

Rated 5 out of 5 stars

Cannot fault them on my first order.BUT I received two emails with discount, offering free delivery wonderful except the code doesn't work! Then anther one offering 15" discount and that doesn't work... See more

Rated 5 out of 5 stars

My delivery was quite time sensitive as I was going away and as Pharmazon Directs price was better than my last purchase of corn plasters I thankfully managed to time my purchase to arrive at the best... See more


Company details

  1. #43 of 106 best companies in Online Pharmacy
  2. #15 of 36 best companies in Online Prescription Medication Vendor
  3. #49 of 106 best companies in Pharmacy

Written by the company

Pharmazon Direct is our flagship online brand with a dominant UK online presence, to market 3000+ over the counter, vitamin and GSL products. The company is committed to providing affordable prices across a robust portfolio of top-quality brands of medicines and vitamins spread over a wide therapeutic range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy ordering

I am an older disabled lady, I found the experience if ordering items and the delivery a very easy process and a quick turnaround.

30 March 2026
Rated 5 out of 5 stars

Exceptional Service

Not only was this company the cheapest (don’t take that as you should increase your prices) but delivery was cheap and quick!
The process of ordering a prescription only product was straight forward. Only pertinent questions were asked and it was clear my prescription wasn’t approved without checking because it took 48 hours to approve my prescription. That is something I liked! Delivery thereafter was exceptionally quick!
I’d certainly recommend Pharmazon Direct

27 March 2026
Rated 5 out of 5 stars

Good price and quick despatch

Chose because they were the best available price I could find for the item and ordering was easy. Despatched quickly so very happy with the overall experience. Delivery by RM 48hr service.

26 March 2026
Rated 5 out of 5 stars

Good service!!

Always get an email to let me know where my order is up to and when it’s been dispatched etc. quick delivery. No complaints thank you.

17 March 2026

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