Pharmulous Reviews 1,170

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 905 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, friendliness, and helpfulness of the staff, which makes interactions pleasant and reassuring. The ordering process is frequently described as easy and straightforward, with many appreciating the clear communication and thorough consultations provided. Reviewers are particularly impressed with the fast and reliable delivery service, noting that orders arrive on time, are well-packaged, and often include the convenience of choosing a specific delivery day. However, some people mentioned occasional issues with delivery, such as items not being received or delays, and a few reviewers expressed dissatisfaction with customer service communication, citing slow replies or conflicting information. There were also instances where the re-ordering process was described as inefficient, with discrepancies in order details causing delays.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering system and timely... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pharmulous are a great online pharmacy, who I go with for my weight loss injections, fairly priced and great communication. Orders always arrive on time and you get notified of every step. I had my ma... See more

Company replied

Rated 5 out of 5 stars

Booked a consultation with Dr Mel after reaching my goal weight. She is so open and friendly and incredibly supportive and helpful with her guidance and advice. I felt very reassured after speaking wi... See more

Company replied

Rated 5 out of 5 stars

Have been using Pharmulous for a couple of years now, for a variety of treatments. Including one involving a face to face consultation. They are great, everyone I've encountered has been professional... See more

Company replied

Rated 5 out of 5 stars

Very easy to reorder my second pen from Pharmalous, straightforward but thorough consultation, love the fact I can choose day for delivery too makes it so much easier to be around for post man. Love... See more

Company replied


Company details

  1. #24 of 104 best companies in Online Pharmacy
  2. #6 of 28 best companies in Doctor
  3. #9 of 26 best companies in Women's Health Clinic
  4. #31 of 107 best companies in Pharmacy
  5. #53 of 280 best companies in Vitamin & Supplements Shop
  6. #17 of 68 best companies in Weight-Loss Service

Written by the company

Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.

Our commitment to safe, GP-led care

Written by the company

Trusted online healthcare, led by experienced clinicians
Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
Medical care reviewed by experienced UK clinicians
Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
Access treatment without visiting a clinic
Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
Confidential treatment delivered to your door
We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.

Contact info

Promotion box for Pharmulous

Your Trusted Pharmacy

Over 100 Private Treatments

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable, reasonable price and easy to use

Reliable and easy to use. Good communication and a bit cheaper than some of the better known online pharmacies out there.

6 May 2026
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Reply from Pharmulous

Thank you for your kind review.

We’re really pleased to hear that you’ve found Pharmulous reliable, easy to use, and reasonably priced, with good communication throughout.

We truly appreciate your feedback and support.

Rated 5 out of 5 stars

5 Star

Fantastic service every time. I’m a loyal customer and always choose this pharmacy.

6 May 2026
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Reply from Pharmulous

Thank you for your review and for your loyalty.

We’re really pleased to hear that you receive fantastic service every time and continue to choose Pharmulous. Your support means a lot to us.

Rated 5 out of 5 stars

Always helpful and quick to post

Always helpful and quick to post

29 April 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you’ve found our team helpful and our delivery quick.

We truly appreciate your feedback and support.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great people.

6 May 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you received excellent service and had a positive experience with our team.

We truly appreciate your kind feedback.

Rated 5 out of 5 stars

Prompt reply to messages/ advice

Prompt reply to messages/ advice. Quick delivery

29 April 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you received prompt replies and advice from our team, as well as quick delivery.

We truly appreciate your feedback.

Rated 2 out of 5 stars

Not working

I don't know why injections stop helping me Ii feeling like I inject water in myself So disappointed

5 May 2026
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Reply from Pharmulous

Thank you for your review. We’re sorry to hear you feel disappointed with your treatment.

As your comments relate to how the medication is working for you rather than the service received, we would recommend contacting us directly through your account message centre so our clinical team can review this with you and provide appropriate advice.

Treatment response can vary from person to person, and it’s important that any concerns about effectiveness, dosing, injection technique, or suitability are discussed with a clinician.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service v quick delivery so im really pleased

5 May 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you received excellent customer service and quick delivery.

We truly appreciate your feedback and are glad you’re happy with your experience.

Rated 5 out of 5 stars

As usual my experience with Pharmulous…

As usual my experience with Pharmulous could not be faulted. Fast review and it was delivered on my specified date. The ice pack was still frozen solid and the medication box cool.
Pen needles and alcohol wipes ( five of each ) were included.
I wouldn’t hesitate to recommend Pharmulous.

28 April 2026
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Reply from Pharmulous

Thank you so for your kind review and recommendation.

We’re really pleased to hear that your experience with Pharmulous has been consistently positive, and that your review, delivery, packaging, and included supplies all met your expectations.

We truly appreciate your kind feedback and continued support.

Rated 5 out of 5 stars

Been really good to deal with delivery…

Been really good to deal with delivery fast good communication

5 May 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you’ve found us good to deal with, with fast delivery and good communication.

We truly appreciate your feedback.

Rated 5 out of 5 stars

It was all very professional

It was all very professional, smooth and fast!

27 April 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you found everything professional, smooth, and fast.

We truly appreciate your feedback.

Rated 5 out of 5 stars

because they always treat me well

because they always respond to me quickly

10 April 2026
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Reply from Pharmulous

Thank you for your review. We’re really pleased to hear that you feel well looked after and that our team responds quickly when you need us.

We truly appreciate your feedback and continued support.

Rated 4 out of 5 stars

Although I have been happy with…

Although I have been happy with Pharmulous I find they don't offer reasonable discounts. They are cheaper pharmacy out there but I am nearing end of my journey so not sure if I should move

27 April 2026
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Reply from Pharmulous

Thank you for your review and for choosing Pharmulous. We’re really pleased to hear that you’ve been happy with us overall.

We understand that pricing and discounts are important, especially when treatment is ongoing. We always aim to keep our prices fair and competitive while maintaining the level of clinical care, support, and service our patients expect from us.

We’re sorry to hear you’re considering moving elsewhere, but we do appreciate your feedback and will continue reviewing our pricing and offers where possible.

Rated 5 out of 5 stars

As always very happy with the service

As always very happy with the service

1 April 2026
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Reply from Pharmulous

Thank you for your review.

We’re so pleased to hear that you’re very happy with the service, as always, and we really appreciate your continued support.

Rated 5 out of 5 stars

Consultations at Pharmulous

I have been purchasing my mounjaro through Pharmulous for over a year now and have found them very reliable (price and delivery). Today I had a weight loss consultation which was very reasonably priced and allowed a review of my medication and a conversation about what would be helpful in the next few months. The Dr had reviewed my notes prior to meeting and was encouraging and informative 😁

5 May 2026
Unprompted review
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Reply from Pharmulous

Thank you for your lovely review and for your continued trust in Pharmulous over the past year.

We’re really pleased to hear that you’ve found our service reliable and that your consultation was helpful, encouraging, and informative. It’s great to know the clinician was able to review your notes beforehand and discuss the next steps in your treatment journey.

We truly appreciate your kind feedback.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

24 April 2026
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Reply from Pharmulous

Thank you for your review.

We’re pleased to hear you found the service quick and efficient, and we really appreciate your feedback.

Rated 5 out of 5 stars

Have been ordering from Pharmulous for…

Have been ordering from Pharmulous for a while now. Excellent service each and every time. Good value and always reliable

24 April 2026
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Reply from Pharmulous

Thank you so much for your review.

We’re really pleased to hear that you’ve had excellent service each time and that you’ve found Pharmulous reliable and good value. We truly appreciate your continued trust and support.

Rated 5 out of 5 stars

Well organised online pharmacist

I have been using Pharmulous for a while for my WLI and have been very happy with the service I get from them. The original consultation was a bit of a faff but necessary to ensure only those who meet the health criteria actually access the medication. Since then it has been smooth sailing with reordering and named day delivery always arrives on time.

They are not the cheapest provider but far from the most expensive, and honestly with service this good I am happy to stick with this pharmacist instead of trying to save pennies elsewhere.

30 April 2026
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Reply from Pharmulous

Thank you for your review and for continuing to choose Pharmulous for your weight loss treatment.

We’re really pleased to hear that you’ve been happy with the service and that reordering and named-day delivery have been smooth and reliable for you. We appreciate your understanding that the initial consultation process is necessary to ensure treatment is prescribed safely and appropriately.

It’s lovely to know that you value the level of service we provide, and we truly appreciate your continued trust and support.

Rated 5 out of 5 stars

Excellent service

Very quick and responsive service

30 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review. We’re delighted to hear you received excellent service and found our team quick and responsive. We really appreciate your feedback and support.

Rated 5 out of 5 stars

I made the switch from Med Express to…

I made the switch from Med Express to Pharmulous after doing a lot of research and being impressed with their approach to prescribing Mounjaro as well as maintenance when on the drug - and I’ve been very pleased with the service so far.

Cost is far more competitive and they have the added bonus of being able to choose your courier. (I have had nothing but issues with Royal Mail and am more confident in DPDs service).

So far they deserve the incredibly positive reviews they seem to attract.

23 April 2026
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Reply from Pharmulous

Thank you for your review. We’re delighted to hear that, after researching your options, you chose Pharmulous and have been pleased with the service so far.

We’re glad you’ve found our pricing competitive and that the option to choose your preferred courier has given you more confidence in the delivery process. We really appreciate your kind words about our approach to prescribing and ongoing care, and we’re pleased to have earned your trust.

Thank you again for your support and for sharing your experience.

Rated 3 out of 5 stars

The discount codes never work

The discount codes never work. Every time I have had one and tried to apply it, it doesn’t work. This is disappointing as I’ve stayed loyal as a returning customer but cannot get to benefits of the discount you send me! (And yes I have been applying it correctly before you ask).

1 May 2026
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Reply from Pharmulous

Thank you for your feedback. We’re sorry to hear that you’ve had difficulty applying discount codes, especially as a loyal returning customer.

We have not had this issue reported previously, and other customers are not currently experiencing the same problem. Please note that discount codes are time-limited and time-sensitive, so they must be used within the valid promotional period and in line with the applicable terms.

If this happens again, we would advise you to get in touch with one of our customer service advisors at the time of ordering so we can assist you and help ensure any valid discount is applied correctly.

We appreciate your continued loyalty and are sorry for any disappointment caused.

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