Philsmithhair Reviews 

134
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Disappointed that my Phil Smith hairdryer has packed up within 3 years (used twice a week) after my Clairol Big Shot lasted over 30!!

Rated 1 out of 5 stars

sister has been using Big it up product - meadowfoam polymer volume boosting spray - for some time - cant find it anywhere in the shops. Email to the address on website AND filled in the form on sa... See more

Rated 5 out of 5 stars

Absolutely love the new professional hair care range, especially their Miracle Primer. Best product I’ve found to moisturise and tame my frizz. I use it on damp hair before I blow dry and also a... See more

Rated 4 out of 5 stars

Bought on line the Long & Strong shampoo & conditioner; smell great & make hair really soft & shiny. Also bought the keratin smooth spray, pleased with that too. Regularly used the coco licious heat... See more

Company details

  1. Hair product shop

Information provided by various external sources

Cruelty Free salon professional hair care products sold exclusively at Sainsbury's and online at philsmithhair.com


Contact info

2.6

Poor

TrustScore 2.5 out of 5

134 reviews

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1-star

No history of asking for reviews

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2.6

All reviews

(134)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Great service!
Black Friday discount and a free gift!!!
Lovely products, quick delivery, brilliant communication. Will definitely use this company again

16 December 2020
Rated 5 out of 5 stars

Great value for money

Great value for money. The pink one is my fave leaves my hair feeling great. I used to have dark hair that always had that shine an when I went blonde it lost that shine till o found this shampoo in Sainsbury’s always on offer and leaves my hair in great condition afterwards. Smells good too.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

The best!

I absolutely love the Wow Brunette Shampoo and Conditioner. It smells amazing, works beautifully and is affordable. Service is excellent and your order arrives super fast. Definitely recommend!

4 December 2020
Rated 5 out of 5 stars

Love, love love

I have been using Phil Smith products for a few years now after being recommended them by my hairdresser, buying originally from Sainsbury’s and in the last 2 years, online. I use Curly Locks, Bomb Shell and Coco Licious and absolutely love them all. Ordering online is easy and the goods are delivered quickly and well packed in brightly coloured padded bags.

4 December 2020
Rated 3 out of 5 stars

Slow deliver and problem checking order

When order was confirmed there were no clear references so I was unable to check my order...and correct my mistake... resulting in an unwanted order which would have cost a lot to return! So didn’t get what I wanted.. and postage took a whole week,so not great. overa

4 December 2020
Philsmithhair logo

Reply from Philsmithhair

Hi,

Many thanks for your message and I'm terribly sorry to hear that you had some trouble on our website. If you could please email ellie@psbg.co.uk with the above information, she will be able to advise further and talk you through our returns procedure.

Thanks,

Hannah

Rated 4 out of 5 stars

Customer communication improves

Ordered and paid on 27th November, 7 days later still not received order, very poor communication, will not buy directly again. Will be doing a chargeback if not received soon.
Item arrived after post, updated to be fair

4 December 2020
Philsmithhair logo

Reply from Philsmithhair

Hi David,

I hope you are well and thank you for taking the time to leave us a review. Our sincere apologies for the delayed delivery - we had an influx of orders for this particular product which put us on back order. Our online system should have automatically notified you to let you know of the delay so our apologies if this did not come through - our website team are looking into this for future purchases.

Again, sorry to hear of your experience and if there's anything else we can help with, just let us know.

Thanks,

Hannah

Rated 5 out of 5 stars

I am e xtremly pleased with my purchase…

I am e xtremly pleased with my purchase ive been using this product for a while but then found that i was having a hardtimefinding it but when i came across your site i was 1 happy customer because now i know where i can get it definately buying again

1 December 2020
Rated 5 out of 5 stars

Animal Friendly

I started using their range, as they are aninal friendly and loved that the majority of the range was also vegan! I cannot tell you how much I love their root spray!! It has been a god send, for someone who has become very lazy at dying their hair at home. :)

12 November 2020
Unprompted review
Rated 5 out of 5 stars

I spend a lot of time in Spain which…

I spend a lot of time in Spain which has a high calcium content in the water, these Phil Smith products Really keep my hair in great condition, You can feel the difference as soon as you use the shampoo and conditioner. I also use the coconut water texture spray to give a nice wave in my hair when at the beach. Loving these products.
Jackie Wright

12 November 2020
Unprompted review
Rated 5 out of 5 stars

My favourite hair products

My favourite hair products. I have thick, curly, frizz prone hair. I straighten it a couple of times a week. Using these products has made it easier & improved the condition. The shampoo is thick, so no need to use loads & the conditioner feels like a treat every time. Delivery was quick, website was easy to use, well deserved 5 star review. Well done Phil Smith Hair

11 November 2020
Unprompted review

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