Phi Phi Tours Reviews 136

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My husband and I came to Phuket for our honeymoon and we booked a private long tail boat to explore Phi Phi Island! The process from beginning to end was smooth and we did not run into any issues. Foo... See more

Rated 5 out of 5 stars

We had relaxing day on private speed boat to PhiPhi Islands as everything was well taken care of from hotel pick-up until drop-off in the afternoon. Crew was very kind and attentative and we were able... See more

Rated 5 out of 5 stars

Company was absolutely professional.. they day, the arrangements and the catamaran was perfect! The crew was so accommodating and friendly. Will definitely be using phi phi tours again when in Phuket.... See more

Rated 4 out of 5 stars

We participated in two private excursions to Phi Phi and James Bond Island. We appreciated the punctuality and the staff's willingness to accommodate our needs. The crew was highly professional. O... See more

Company details

  1. Boat tour agency

Written by the company

Private Boat Tours around Phi Phi Island


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do Not Use!

Don't use!! Over-priced, falsely advertised. Extremely disappointed in whole experience. Not a real tour company. They use local people to carry out the tour, with no instruction or organisation. We were left with no one to meet us, had to go round asking local people for help. Longtail boat was old and in poor condition, not a comfortable trip.

Our experience: Public ferry to Phi Phi was late and most chaotic boat journey, reckless captain driving manically. When we got to Phi Phi there wasn't anyone there to meet us. Messaged Phi Phi tours they said they will check did not reply for ages. Had to ask locals, 30 minutes later a man approached us saying he had just received a text message with our names on. He said he knew nothing about our trip but had to go and find a captain and a boat for us. 20 minutes later he found someone, then we boarded a boat, then had to wait for 'lunch' to be made. Cold plain rice arrived 25 minutes later. Eventually set off on tour, only had a couple of hours to see where we wanted to go. Not enough time left and all destinations now very busy due to extremely late arrival. Left at Maya Bay trying to wave over captain, took us about 30-40 minutes of asking staff on the pier at Maya bay to call round the boats and see where he had gone. Eventually came back for us. Again, now left with not enough time to see everywhere. Boarded ferry back to Phuket, public ferry was then late by 40 minutes and moved us 3 times to board different boats. Overall, terrible trip.

Contacted Phi Phi tours to make them aware of our situation. They said it was not their fault, they delivered what they promised.

We paid £290 for this trip. Absolute scam.

22 October 2022
Unprompted review
Phi Phi Tours logo

Reply from Phi Phi Tours

We are very sorry that you did not have a good experience :( We have never received such terrible feedback😳 But what surprises us: how can anyone complain about literally EVERYTHING?! 😅 Really "everything" about the tour was bad in your review, which is very different from the other reviews we have received so far especially on Instagram and Google, which makes us have some doubts about the authenticity of your feedback. But thank you anyway and we hope you find days when the pickiness doesn't destroy the fun ❤️

Rated 5 out of 5 stars

We just got back from an amazing tour

We just got back from an amazing tour! My personal highlight was maya bay. Since they re-opened it recently you can now really see how nature recovers. We even saw a baby shark swimming close to the beach <3

20 March 2022
Unprompted review
Show reviews in all languages. (136 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look