Banner for Phlo Clinic
Phlo Clinic logo
Visit website

Phlo Clinic Reviews 

2,366
•
TrustScore 4.5 out of 5

4.6

Online Pharmacy
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,075 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall satisfaction. Customers frequently praise the professional medical support teams and the quick, reliable delivery of their treatments right to the door. Consumers also appreciate the remarkably smooth ordering process, helpful ongoing advice, and comprehensive starter kits provided during their health journeys. Some reviewers were not happy with delivery delays and tracking problems caused by the courier service. A few other people also felt that customer support was unhelpful when trying to resolve issues regarding malfunctioning pens. Others mentioned occasional frustration when packages arrived without being properly chilled or when support replies lagged.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt delivery, professional support, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive quickly and reliably... See more

Product

Reviewers mention positive feedback about product, highlighting successful weight loss and reliable delivery... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers find the team consistently... See more

Order

Customers had positive experiences with order, frequently highlighting the quick and easy ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Re ordering was quick and easy and delivery came within two days! Unheard of. With other companies it's taken ages for approval of reordering dose then over a week for delivery and at these prices I'd... See more

Rated 5 out of 5 stars

I've been using Phlo since Aug 2025, and their support, service and professionalism is superb. Their patient support team are fast and responsive, and they are not at all pushy. It's a journey, weight... See more

Rated 5 out of 5 stars

Phlo are medical professionals and contact your doctor for information related to your weight loss journey. They are also accessible for any questions you may have and thorough in their assessment of... See more

Rated 5 out of 5 stars

Phlo Clinic are very professional, I've never had any issues with deliveries. My weight loss journey from July last year on Mounjaro has been a steady loss, 3st 3lb, from 13st 3lb down to 10st & i fee... See more

Company details

  1. Online Pharmacy
  2. also in
  3. Pharmacy
  4. Weight-Loss Service

Written by the company

Phlo Clinic are an online prescription service, providing access to a number of prescription medications, including weight loss injections and tablets. Choosing Phlo Clinic means you’re in control of your healthcare without having to visit your GP. No more dreaded busy tone or long waiting lists - we’ve got you covered. Welcome to hassle-free healthcare - designed around you and delivered by our trusted prescribing pharmacists.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,366)

1,072 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Diret Debit?

the service is not a problem nor is the delivery service (so far).
what i find a bit ... annoying - for lack of better word - if that we have to keep placing a new order every month.
isn't there an option for a direct debit/repeat prescription?
is there a reason why Phlo Clinic do not work with this?
other than that it all good

9 September 2026
Phlo Clinic logo

Reply from Phlo Clinic

Hi Irene, thank you for your feedback. We’re pleased to hear that you’ve been happy with our service and delivery..

We’ve explored options around repeat prescriptions and ongoing orders and will continue to look at how we can improve this. We’ve also shared your feedback with the relevant team, and we appreciate you taking the time to raise it with us.

-The Phlo Clinic Team

Rated 2 out of 5 stars

Great service delivery sucks! …

The process with phlo is great and can be done online over a few days. Unfortunately the delivery via Royal Mail has been problematic as each time I have ordered (3) when I get notification of delivery it gets updated after the previous given delivery window has expired. The most recent delivery window of 9.30-1.30 then at 3pm gets updates to 5.30-7.30. Not only did I have to stay in during the morning I then had to miss my pre programmed gym session. This is unfortunately not a suitable delivery schedule for me

15 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look