PHMG Reviews 

Ben has been so wonderful to work with! He has taken all my requests and handled them graciously to make our recordings perfect! The great service doesn't just extend from Ben, but all those that our company has worked with. Daniel, our Account Manager, has always shown us patience even when we have been known to be particular. They all have been simply nothing short of amazing!

Thank you to the team for all the support. Helped with scripts, hold music and with uploading the recordings to our telecoms systems

We have been very pleased with our experience. Honestly, at first we were like what did we just sign up for. So many companies you sign up and never hear from them again. We have been working with Oliver and he has been a pleasure to work with, very professional but personable, very detailed and great follow up. The hold voiceover is awesome, something we hadn't really thought of prior to our meeting with PHMG.

Good service with quality product. Tanya is pleasant and helpful and everyone comments on our lovely jingle

PHMG has been wonderful to work with, they have elevated our professionalism and are extremely easy to work with. All of the staff I have spoken with are kind, and exceptional at their job!

We were a PHMG customer for over three years and, unfortunately, our experience did not meet our expectations. While the phone system itself functioned, we experienced delays with implementation, difficulty getting updates made in a timely manner, and inconsistent responsiveness from account management. When we decided the service was no longer a good fit for our business, we were surprised to learn that our agreement had automatically renewed for another three-year term. We never received any reminder that our renewal deadline was approaching or that we needed to provide written notice to avoid another long-term commitment.

My advice to anyone considering PHMG is to carefully review every page of the agreement and fully understand the automatic renewal and cancellation provisions before signing. In our case, missing the cancellation window—even after being a customer for more than three years—resulted in PHMG taking the position that we owed the remaining balance of an additional three-year term, totaling more than $15,000. That was a disappointing experience and not how we believe long-term customers should be treated. If you're considering PHMG, be sure to calendar your cancellation deadline well in advance and understand exactly what you're agreeing to before committing.

Hopefully this saves you the time of engaging with this company. There are far superior players at there.

Our rep is great and things get done quickly

At first the sales process seemed awesome, we had two representatives stop by and give us an explanation of what we were purchasing.

We expressed our interest in the voice over during phones ringing feature. This was the main asset we are looking for as the sales staff pointed out statistically a larger percentage of folks would wait on a phone line that had background music vs just ringing. We notified PHMG of what phone system we had and off we go.

Come to find out later, they cannot implement this feature, and that the expensive voice overs we paid for would only play IF we put the customer on hold. That totally defeated the purposes of purchasing this system, as if we are able to put someone on hold, we have already picked up the phone and would continue our transaction.

When management was made aware of this, they simply downplayed that this couldn't be the only reason we wanted their services, and continue to insist the rest of the services are worth the money we are paying. Services that literally NO ONE has heard yet because we have to put someone on hold first to utilize them, which is something we simply don't do.

After multiple attempts to make us happy by offering other products, its been made clear that this company doesn't take our needs seriously and simply things they KNOW what we wanted. Jamie J is absolutely awful to work with. He passively calls you a liar just to justify the mistake his company has made.

Do not purchase from this company, the risk is far to high. They constantly fall back on 'well this is the contract'

On top of that, I can't pre-cancel my services. Wild.

Michael and Ben always go above and beyond to meet our needs

Our Key Account Manager Alastair is honestly fantastic, he keeps me on schedule, follows up with me always and the longer our relationship, the more beneficial as he understands our needs and makes great suggestions. Alastair is professional and friendly, I always look forward to our interactions. PHMG have provided a slick solution that meets our needs precisely.

Beware and read all the fine print. Do not believe anything they say! This company has proven to be a collection agency with a side business of marketing. To the point of total harrassment with phone calls and attitude! We reached out to them after hearing one of our vendors hold advertising. Right away a salesperson stopped by to pitch us and showed us some examples. They only offer a 36-month minimum contract. The sales person stated that if we were not happy with the service we could cancel at anytime (this was not the case). Production was a bait and switch and took 2 months for a recording with billing starting immediately! Everything we listened to that we liked we could not have. Our operations manager had to write the script (again disappointing). Much time delay getting one single recording together that was acceptable. PHMG wanted access to our phone system. Thank God we did not allow that! I read reviews that they had some companies phones shut down for days messing with their phone systems. We repeatedly tried to cancel this contract. Even hired an attorney to help us with this. The faces constantly changed at PHMG, so we never saw or heard form the sales person again. In 1-1/2 years we have had 4 different account people sending invoices. The Client Care Director Adam lost his cool numerous times! It just proves they do not care about the client. Quite frankly they should have just let us cancel the contract because it is quite the scam! We wanted one recording and the price tag was over $10,000! Our attorney assisted us in reducing it but PHMG never let us out of the contract. We are still paying monthely! All I have to say is AI will soon take over this type of work and at a fraction of the price. As for PHMG what a horrible company! They do not care about their clients. They must pay people to provide positive reviews. A truly disappointing experience!

This was a terrible experience. Their fine print is brutal. Tread very carefully. I made the mistake of using their services and very much regret it.

We've had an excellent experience working with PHMG. Their team is professional, responsive, and highly skilled at creating tailored audio branding solutions that reflect our business and enhance our customer experience.

The onboarding process was smooth, communication has been clear and proactive, and the quality of their voiceovers, on-hold messaging, and music production has consistently exceeded our expectations. They take the time to understand our brand and regularly provide fresh content to keep our messaging relevant and engaging.

PHMG has helped us present a more polished and professional image to our callers, and we would highly recommend their services to any business looking to improve its telephone presence and customer experience.

Highly Recommend! They are proactive with their suggestions and truly care about our brand image. Thank you!

Working with PHMG has been an outstanding experience from start to finish. Their team is professional, responsive, and incredibly easy to work with. Throughout the entire process, communication was clear, timelines were met, and every member of the team demonstrated a genuine commitment to delivering a high-quality product.

What impressed me most was their attention to detail and willingness to ensure that the final result accurately reflected my brand and vision. They took the time to understand my practice, listened to feedback, and made the process seamless and stress-free.

The level of customer service has been excellent, with prompt responses and proactive updates every step of the way. It is refreshing to work with a company that combines creativity, professionalism, and efficiency so effectively.

I highly recommend PHMG to any business looking for a professional audio branding and messaging solution. Their team has exceeded my expectations, and I look forward to continuing to work with them in the future.

Dr. Christopher J. Micallef
Micallef Plastic Surgery & MedSpa
San Antonio, Texas

PHMG has improved our phone system professionalism 10-fold. They help keep us updated and fresh!

We've been using PHMG to create and update the on-hold messages for our restaurants, and the experience has been excellent. Their team is professional, courteous, and easy to work with. They make the process simple and deliver high-quality recordings that sound polished and professional.

The messages help us communicate important information to our guests while they're on hold and reflect our brand in a positive way. I highly recommend PHMG to any business looking for professional on-hold messaging and outstanding customer service.

Working with PHMG makes my life easier. They nudge me at the relevant times to update & refresh our messages or record for seasonal messages. They are always professional, courteous and deliver on time. I am very happy with the service they offer

Our service with PHMG has been outstanding. The team is professional, responsive, and delivers clear, high-quality voicemail greetings that make our business sound polished and welcoming. Setup was easy, turnaround time was quick, and their customer service exceeded our expectations. We highly recommend PHMG.