University of Phoenix Reviews 7,957

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and faculty for their helpfulness, supportive nature, and proactive communication, making the overall user experience pleasant and smooth. Many people appreciate the personalized approach and the ease of navigating the online platform, which contributes to a positive learning journey. However, some customers were dissatisfied with aspects of the service and customer support, noting inconsistent information from advisors and occasional difficulties with instructors not providing adequate assistance or clear explanations for assignments. A few people also mentioned issues with assignment due dates and a desire for more interaction in classes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and accessibility of... See more

User experience

Clients share positive opinions on user experience, highlighting the program's flexibility, which allows them... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the strong support, flexibility, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible support,... See more

Instructions

Consumers generally find the instructions to be positive. Many reviewers appreciate the clear, well-organized... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This... See more

Company replied

Rated 5 out of 5 stars

The frequent check ins from faculty and friendly professors made this experience pleasant. Whenever I had a question my calls and emails were answered quickly and professionally. Professors were very... See more

Rated 5 out of 5 stars

Masters degree. Public Administration. Finally finished it during Covid but had started it years earlier. I love Dr. Sperling's story the guy who founded it. I loved graduation. I found the learning t... See more

Company replied

Rated 5 out of 5 stars

Degree two and my experience is outstanding ! From academic advisors thoroughly reviewing your curriculum and helping choose courses with Sophia when available, to financial aid . No delays , burdens... See more

Company replied


Company details

  1. University

About University of Phoenix

Written by the company

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time.

You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here:

https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here:

https://www.phoenix.edu/alumni/luminaries.html

We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs.

Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone.

As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school.

Your 24/7 classroom is open.

Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Built for Working Adults. Degree programs: Bachelor's, Master's, Doctoral, Associate, Certificates, Single Courses.

Written by the company

Work. Family. School. Choose all three.
You shouldn’t have to choose between supporting a family and rising to your potential. Earn your associate, bachelor’s, master’s or doctoral degree in the time you have right now.
Experience is an awesome teacher.
Our instructors average 20 years of real-world experience, so you won’t just learn theory — you’ll learn how to apply it.
Pay the same price from start to finish.
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, your tuition is locked in.
Take the fastest route to graduation.
Adult learners bring a lot to the table. Learn about opportunities that could shave thousands of dollars off your tuition costs, and months off your graduation date.
Earn your degree from an accredited university.
We are accredited by the Higher Learning Commission (hlcommission.org).

Tuition Guarantee

Pay the same price from start to finish

Pay the same price from start to finish
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, you can count on us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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Rated 5 out of 5 stars

Life changing experience

6 years ago I had no degrees. I was meddling with career choices that was sending me into purgatory. I wanted a better life for my family. So I set a manifesto that I would get my degree working 4 years. I did it in 3.5. Then I wasn’t finished and wanted to go get my masters. Finished in 16 months. Now I have job interviews from every which direction. Getting close to the point where my family will never know struggle again. UOP has been an absolute blessing. The school changed my life and for that I am always grateful.

30 December 2025
University of Phoenix logo

Reply from University of Phoenix

Hi James, what an incredible turnaround! Finishing your bachelor’s and master’s that fast takes real discipline. Congrats on all the interviews. Can’t wait to see what’s next for you!
-Allie, Community Manager

Rated 5 out of 5 stars

Great Instructor

Instructor was great and io learn a lot from this course.

22 December 2025
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Reply from University of Phoenix

We're so happy to hear! Thanks for taking the time to add your review.
-Allie, Community Manager

Rated 5 out of 5 stars

Would recommend to everyone

Would recommend to everyone. Which i do. Absolutly love this school

23 December 2025
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Reply from University of Phoenix

Hi Stephanie, this means so much to us to see! Thank you for your recommendation. We're glad to have you in our Phoenix family!
-Leann, Community Manager

Rated 5 out of 5 stars

Support from the University

My experience has been great because of all the available support from the university. Each department I have received assistance from has been very helpful especially student accommodations while I navigate some health issues. The site is easy to use for all of my assignments.

19 December 2025
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Reply from University of Phoenix

Hello Nazaria, we're so glad that you feel supported in your journey and find things easy to navigate. We're here to assist you with anything you may need, we believe in you!
-Leann, Community Manager

Rated 5 out of 5 stars

They encourage you to save money on…

They encourage you to save money on your tuition, provide helpful tips along the way, the site is very user friendly, and they truly want to see you succeed.

22 December 2025
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Reply from University of Phoenix

Hi Brooke, we're so glad that you feel this way! It's important to us to ensure our students are set up for success. Thank you for taking the time to leave your review!
-Leann, Community Manager

Rated 5 out of 5 stars

I love taking 1 course at a time

I love taking 1 course at a time. I think this university is for working adults and the support that we receive is amazing!!

22 December 2025
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Reply from University of Phoenix

We're thrilled to hear that you're enjoying your overall experience, Porsha. We're always here to support you if you need anything. You've got this!
-Leann, Community Manager

Rated 5 out of 5 stars

Amazing

Fantastic experience with this school.

22 July 2025
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Reply from University of Phoenix

This makes us smile, Jessica. Thank you for your feedback!
-Leann, Community Manager

Rated 5 out of 5 stars

AAs an adult learner returning to school, the online learning experience was supportive, flexible, and empowering.s an adult learner returning to…

As an adult learner returning to school, my experience with the university’s online program was both supportive and empowering. The flexibility of the online format allowed me to balance work, family, and coursework without feeling overwhelmed. The instructors were accessible and understanding, and the course materials were well organized with clear expectations. What stood out most was how relevant and practical the coursework was, making it easy to apply what I learned to real-life and professional situations. This experience reminded me that learning is lifelong and that it’s never too late to invest in yourself.

8 October 2025
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Reply from University of Phoenix

Hi, Lidia! We truly appreciate you taking the time to detail your experience. It means a lot to us to know that you feel like our programs provide enough balance in your schedule. We admire your outlook for learning and growing and we're wishing you all the best in your next chapter.
-Leann, Community Manager

Rated 5 out of 5 stars

My experience with my degree program so…

My experience with my degree program so far has gone awesome there's absolutely nothing I can complain about.

22 December 2025
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Reply from University of Phoenix

This makes us happy to see, Mercedes! Thank you so much for taking the time to let us know how you're doing. Keep up the great work!
-Leann, Community Manager

Rated 5 out of 5 stars

Masterful

Education is key to a better life. Life is a work in progress. Never stop living, enjoying, dreaming, and preparing for a better life.

22 December 2025
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Reply from University of Phoenix

We love your mindset and we agree with you, Marcus. Keep soaring!
-Leann, Community Manager

Rated 1 out of 5 stars
University of Phoenix logo

Reply from University of Phoenix

Hi Kat, we're extremely concerned to see this was your experience and we'd like to look into this. Please send us an email to UOPXSocial@phoenix.edu to share any additional details. Thank you.
-Leann, Community Manager

Rated 5 out of 5 stars

I truly appreciate how everyone here…

I truly appreciate how everyone here genuinely cares about my success. The service is exceptionally prompt, especially with homework help, and my questions are always answered in a timely manner. Thank you so much.

5 October 2025
Unprompted review
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Reply from University of Phoenix

Thank you for sharing this, Isabella! So glad the support has been helpful and responsive. We're cheering you on all the way to the finish line.
-Allie, Community Manager

Rated 5 out of 5 stars

Great

The classes and the design of how we take are courses is perfect

13 December 2025
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Reply from University of Phoenix

Thank you for the review!
-Allie, Community Manager

Rated 4 out of 5 stars

I loved the class and the…

I like the program overall. However, I wish we did more practical work instead of listening to lectures and watching videos, which are helpful but do not really prepare us for the counseling work.

11 December 2025
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Reply from University of Phoenix

Hi Magdalena, we appreciate you taking the time to write this review and for the feedback.
-Allie, Community Manager

Rated 5 out of 5 stars

UOP has been great.

This academic journey has been great so far. I love the weekly class schedule as it works well with my home, church and professional life. My professor have been excellent, great with feedback and help, truly have made this a confident ride. I’m entering my seventh class with more confidence than day one. Really enjoying this journey.

11 December 2025
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Reply from University of Phoenix

Hi Theodore, we’re so happy to hear about your experience and how supportive your instructors have been. Thank you for sharing.
–Allie, Community Manager

Rated 5 out of 5 stars

Thank you for making this experience…

Thank you for making this experience possible for a young mother and wife juggling two full-time jobs. The flexibility this program offered truly made all the difference — it allowed me to keep up with my responsibilities at home and at work while still pursuing my education. I would absolutely recommend this program to others. The coursework was clear and manageable, and the faculty were always accessible and supportive when I needed them.

11 December 2025
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Reply from University of Phoenix

Thank you for sharing this, Vivian. So glad the flexibility and support made a difference, and really appreciate the recommendation!
-Allie, Community Manager

Rated 5 out of 5 stars

“Aligned and Growing: My Learning Journey ”What’s making my experience great is…

What’s making my experience great is feeling supported while still having the freedom to find my own path. The university meets me where I am and provides the resources I need, making learning feel more like a journey than a chore.
What the university is doing well is creating a flow that works with the student experience. Communication is clear, tools are easy to use, and there’s a real sense of connection—even online. It makes learning not just productive, but meaningful.

11 December 2025
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Reply from University of Phoenix

Thank you for the thoughtful review! So glad you’re feeling supported, connected, and able to grow on your own path.
-Allie, Community Manager

Rated 5 out of 5 stars

UOPX

UOPX is doing an extremely good job of encouraging it's students to seek higher heights. They do an extremely well job of keeping up with students and just their overall job in general. I really couldn't ask for more.

11 December 2025
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Reply from University of Phoenix

It's wonderful to hear about your experience and we appreciate your kind words.
-Allie, Community Manager

Rated 4 out of 5 stars

Feeling of Happiness.

I am very happy in my heart because I was able to complete the first step of my university studies, and I obtained an AA Degree. When I gave birth to my third baby, that was when I stayed home from school to take care of my baby. From that time, I hesitated to continue my education. I thought by that time when I have many kids that school is enough. Some of my friends at work shared with me about the university. I kept observing the joy of my friends in the classes they were taking at the University of Phoenix. I started thinking that it would be a good opportunity to complete classes for an AA Degree. I immediately worked on registering and began the classes. There were times I felt weak when coming home from work. But I forced myself because I thought I needed to finish my classes. My birthday is in August, and it was the best gift for my birthday because in the month of August I completed my classes and received my AA Degree in Business.

13 August 2025
University of Phoenix logo

Reply from University of Phoenix

What an inspiring journey, Daisy. Balancing work, family, and school is no small feat, and turning your birthday into a milestone like this is special. Congratulations on earning your degree, we’re so proud of you!
-Allie, Community Manager

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