Phoenix Car Keys Ltd | Auto locksmith services Reviews 

My issue with my car key fob was resolved quickly over the phone without any charge which was very much appreciated. Carla was friendly and I will definitely use their services in the future.

From the moment we contacted the company we had nothing but great service. The whole process was smooth sailing. We spoke to someone on Tuesday morning and Harrison contacted us through out the day informing of an arrival time. Due to us needing the car fixed urgently, he arrived at 9pm an got the job done. Really nice bloke. So happy with the service. Thanks again!

Absolutely scam of a company. STAY WELL AWAY IF YOU LIKE YOUR CAR WORKING. Had them come out to make me a new key. When he arrived locksmith was extremely rude demanding I give him £50 and he’s going to go without making the key. Finally convinced him to make me a key which when I spoke on the phone to one of the managers on shift who promised they could do it key all fine. Locksmith admitted over text he did not sync the modules after I even told him on job site to do. I have a witness for this. Bear in mind I have a ‘12 month warranty’ on the key.. after 2 days the modules fall so badly out of sync the car will not start at all. Tried to get in contact to resolve. Told I will be contacted the next day. Surprise no messages and since then every message I have sent has been read and ignored. States in their own terms and conditions that they will fix any problems or give refunds. They do not. Please don’t waste your money on this rude scam of a company… 9 days since I made my first complaint about the key. No updates no reply’s. Nothing. The only response I get is to a review!! Absolutely bs company. Would not accept they was wrong at all. Had a professional locksmith come out and confirm it was the modules out of sync due to the old key!!!! There for a sync and new key would of fixed everything. But they didn’t sync and then wouldn’t rectify it!!! Do not use!!!! Also Daniel didn’t offer to stand down. He demanded I paid a extra £50 ontop of the £92 deposit and he wanted to leave me with nothing so that’s professional way of dealing with people? Promising you can do the work and when turning up demanding extra fees which was never mentioned??? That’s called bullying. When speaking to the manager over the phone he was certain they could fix it… just want to add aswell this company will lie though there teeth. Both keys was not working. The original key was broken confirmed by your locksmith… this company will lie and lie. They offfer a warranty but take 9 days to even response to your complaints.

What a lovely guy and a great service. I rang in a panic this morning, he talked me through the issues and some solutions - and we found one. He then sent me a message to check all was ok and wish me well. And he didn’t charge a penny. Clearly one of the good guys and will go back to him next time there’s an issue, would be more than happy to pay if needed!

I'm happy with cervice provided. Job completed just day after was reported . Super quick. Engineer provide all explanations after job completed . 5☆ . Definitely recommend.

5* Service, Highly Recommended.
I made the nightmare mistake of opening my car boot only and putting items in my boot along with my car keys and shutting it. This happened on Tuesday 22nd July afternoon away from my home and in a compound that was only accessible 8:30 am - 5:00pm and sadly my spare got lost some months back.
Living rurally presents lots of problems for getting call outs to attend but I finally got someone to come on Wednesday . Unfortunately for genuine reasons he was unable to complete the job. Thursday I sat on a train to London spending the whole journey trying to find someone else. At a point of desperation after nearly 2 hours of phone calls and despair I found Phoenix Car Keys.
I was talking to a very comforting lady (apologies I can’t remember her name) but she was so reassuring and promised to get it sorted for me. I then had another conversation with Miles again just calming and super polite and friendly . Because of complexities with my vehicle lock we agreed that Harrison would come today(Sat) at 8:30 am and by 8:45 I was back in possession of my car keys… such a huge relief.
Everything dealing with Phoenix was excellent, very reassuring and professional. They are completely transparent about their charges, once you agree to call out they send you an invoice immediately via WhatsApp and you pay an agreed deposit via a link to confirm booking. Once job is completed you pay locksmith the agreed balance .
Thank you Phoenix Car Keys for helping me out, truly appreciated.

Very efficient service and key returned in superb packaging and well presented

Responded quickly, came in two hours, very polite and efficient. All done an hour later. Mercedes could not get a new ignition barrel for at least a month. Would highly recommend.

I called needing 2 new keys for my van. They answered straight away, gave me a price, to which I agreed. Their technician, Vlad, rang me within 15 minutes and arranged to meet me at my next job. He arrived when he said he would and I had 2 new keys within 20 minutes.
Great service, can’t fault them!

From start to finish, they were brilliant 😃

Initially my steering wheel was locked and I couldn’t get my car to start after searching and being quoted ridiculous amounts by other companies and even questioning some of the integrity towards pricing. Pheonox were able to give me a quote on the spot and arrived next day afternoon. Although there was no indication of when arrival was going to be (just late afternoon) maybe they could give rough time in future, in the end arrival was around 18:20PM. Other than that the chap came and fixed the ignition barrel and new key was given. And was given 12 month warranty on the part which was good. Would definitely recommend especially if you need urgent repair. Thank you again.

Booked phoenix for car ignition barrel repair,came in 3 hours but travelled 140 miles to do the job!! Brilliant service and great price! We're 25 quid cheaper than local garage,would use again if required 👏👏👏

Just used this service and I’d say only use if you want the worst customer service and you would like to be ripped off. My job was booked for 8am due to me having work at 11.30. I had to wait until 10.06 for the locksmith to come due to his van breaking down. I was told the job was £245+VAT but did not know how much the VAT was until the last minute. I called to just let them know how exactly I’ll be paying, not having an issue with the VAT but just trying to understand where I’m dyslexic. I was verbally attacked not even having the opportunity to reply. I reassured the person on the phone I had no issue with paying but his reply was “The driver will remove the ignition barrel”. I even pleaded that we spoke to me with the same respect I was giving him but could not even finish me sentence. I ended up clearing the balance and being late for work. I paid £294. I’d advice anyone to buy the part you want next time , if to do with ignition barrel it’s around £40-90 on EBay depending on car, then paying a locksmith labour, which would not even touch the sides of what I paid. The actual job was no longer than 30mins. I had patience and understood the reason why the driver was late, but when I wanted to enquire about the VAT I was shut down and told the driver would dismantle my ignition barrel. I have the proof for everything also.

Rang for quotes for a spare key for my evoque, pheonix were comfortably the best price I got quoted, there service has been very professional and they’re very responsive, contacting them through what’s app. I paid the deposit and was imminently contacted by their locksmith Andy who booked me in at a time that was convenient for me, he arrived on time, was very professional and very good at his job, I would 1000% recommend this company if anyone is looking for a new car key/keys wether that’s because you’ve lost yours or need a spare, I will be a returning customer for the future now, 6 months warranty on the key too which is great, many thanks to pheonix and to Andy!

Very quick in getting out to sort my locked car. Arrived within the hour and sorted it out in less than a minute. Thankyou again Thomas!

Recommend to anyone else locked outside of their car!

Rang up last mintue on a Thursday evening, in such a panic I’m surprised they managed to understand what I was saying. Polite staff, quickness 10/10 and understanding. Definitely use again (hopefully never need to mind’

Thank you

Fast response and work carried out without a problem.. happy with the work and doug the auto locksmith was very knowledgeable and friendly... ignition housing stripped and new one fitted within half an hour.. nothing broken.. I'd recommend and use again if needs be.. hopefully new housing lasts..which it should

Phoenix Car Keys provide a absolutely fantastic service,right from the get go,Miles the call handler diagnosed what was wrong with my car(key wouldn't turn in ignition & car was stuck in my garage couldn't move it),He explained exactly what was wrong as its quite a common fault,and reassured me if I went ahead with Phoenix Car Keys they would sort the problem same day guaranteed,and they were as good as their word,the Technician Harrison kept in contact with me throughout the process,when He arrived he explained what the problem was,set to work and He sorted the car in less than 30 minutes.The whole process was absolutely fantastic and they got me out of a very worrying situation as I was literally stuck without my car,10 out of 10 definitely for their service,and I will definitely recommend to family and friends,thank you guys,really appreciate you getting me back on the road

Prompt response to my online enquiry from miles who listened and explained everything to me .
Albert called me and arranged to arrive the same day and is super knowledgeable leaving me with peace of mind knowing I would use them again of ever needed.
5 stars well earnt many thanks again Phoenix and Albert

Pretty much a scam would avoid !! Booked in for replacement key I sent pictures and confirmed price all good then locksmith came and wanted more money to do it looks like phoenix is a broker and give out jobs communication very poor they will try and get more money out of you