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Phoenix Motorcycle Training Reviews 

9,280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, patient, and knowledgeable approach, making the learning process enjoyable and effective. Many highlight the clear and tailored instructions provided by instructors, which helped them gain confidence and successfully pass their tests. The overall service and user experience are frequently described as excellent, with people appreciating the well-maintained equipment and organized training sessions. However, some reviewers were not happy with the communication style of one instructor, noting that yelling instructions through a radio increased the likelihood of errors and made it unclear who was being addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, excellent, and... See more

Instructions

Customers had positive experiences with instructions, consistently finding them clear, easy to follow, and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experience as outstanding... See more

Product

People report positive experiences with the product, highlighting the excellent condition and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

Rated 5 out of 5 stars

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more

Rated 5 out of 5 stars

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more

Rated 5 out of 5 stars

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the eas... See more


Company details

  1. #1 of 3 best companies in Motorcycle Driving School
  2. #4 of 19 best companies in Motorbike dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4.9

Excellent

TrustScore 5 out of 5

9k reviews

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Replied to 78% of negative reviews

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4.9

All reviews

(9,280)

1,043 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience overall.

I had to have an extension on my initial CBT as I was a complete novice to riding, The first experience was a bit difficult for me but the instructors where patient with trying to get me to understand the parts of riding motorcycle that I found confusing. It was clear that I wasn't able to safely go out on the road first time around but I was encouraged that all I needed was a bit more time for the sake of safety and comprehension.

I was told not leave it too long between continuing and was advised to do a 1 hour Pre-CBT so the skills I did manage to learn don't fade. Which I did and it was a great help to me getting my head around the things I struggled with. This allowed me to attend the continuation of my CBT with renewed confidence and thankfully pass!

The instructors that I came across where all welcoming, helpful and polite, Had time for everyone attending and tried to keep us all engaged and involved as a group even if some of us needed a bit more guidance than others. I will 100% be using Pheonix to complete my DAS in the near future and I definitely recommend it to others.

29 May 2026
Rated 5 out of 5 stars

Brilliant instructor

The instructor was really good at his job and different how he teach me when training me in the past ie alot better this time I'd rather go back to phoenix anytime 19 out of 10

14 May 2026
Rated 5 out of 5 stars

Cheers Chris - top bloke.

Done my CBT with Phoenix Motorcycle training. Had a long pause in riding and was abit nervous and rusty. Chris the instructor took the time to instruct and teach which gave me the confidence and ability to be able to pass the CBT. Thanks for a good day and some great laughs along the way! Would thoroughly recommend the company and will be looking to come back to obtain my full bike license.

28 May 2026
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience completing my CBT with Liam.

I already had some riding experience, but what really stood out to me was how Liam supported another learner on the day who had very little experience. He was 19 and clearly still building confidence, but Liam was patient, calm, and really clear with him throughout.

Nothing felt rushed. Liam explained things properly, gave reassurance where needed, and created an environment where both experienced and less experienced riders could learn at the right pace.

The training felt professional, safe, and supportive from start to finish. I left feeling more confident on the bike, but also genuinely impressed by Liam’s approach with new riders.

I would definitely recommend.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Ben fan club

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 lessons.

I’ve never met a more patient person in all my life, the instructions Ben gives are incredibly clear and tailored to whoever he is speaking to. I genuinely cannot believe I can move the bike, this is all down to how great Ben is as a teacher and how passionate he is! THANK YOU BEN!!! see ya soon for the full licence hehe 🏍️

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Andrew & Jorge .

It's was a great day, Andrew & Jorge were very professional and very informative. It was a very hot day and they made sure that everyone was having plenty of water. CBT done now moving on.
Thank you to all at Phoenix Motorcycle Training.

27 May 2026
Rated 5 out of 5 stars

Auto to gear course

Another fun day out ! It was indeed very hot , Ben made sure we had our frequent water breaks throughout the course.

Ben was very patient with me as I’ve never been on a geared bike before but with his confidence and instructions gave me hope and confidence myself !

I felt a lot more confident this time around after getting a swing for things after being on a ped for my cbt !

- Very positive feedback , I was recommended to do the CBT + to gain more feel for the bike which I can’t wait for !

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Liam was a great instructor

Liam was a great instructor and frequently checked in to see how I was feeling and how I thought I was doing before sharing his own views (which he was real about). He also knew exactly what would be best for me to practice and, hence, I passed 1st try! Would definitely recommend to anyone looking to book their CBT.

25 May 2026
Rated 4 out of 5 stars

Try 1 to 1 before CBT

Doing the one to ones with Sam helped massively and having the help from Dave on the CBT day.

If you have no prior experience with a clutch I highly recommend doing a one to one before doing your CBT it’s a lot to take in on one day so doing the one to one before helps a lot.

23 May 2026
Rated 5 out of 5 stars

CBT in Watford

I did a few pre-CBT lessons and my CBT with Ben and he was so helpful and a great instructor. The other instructor Paul who was at the CBT was also very helpful and thorough in his explainations.

Will definitely be going back for further training to get my license.

21 May 2026
Unprompted review

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