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Phone Clinic Repair is a UK phone, tablet, and laptop repair company founded in 2015. We started with one store and a simple goal: make device repair honest, affordable, and easy to access. Today we have 14 locations across England and Scotland, over 50,000 happy customers, and more than 30 qualified technicians ready to help. We repair all major brands including iPhone, Samsung Galaxy, Google Pixel, iPad, MacBook, and Windows laptops. Our most common repairs include cracked screens, battery replacements, charging port fixes, camera repairs, back glass replacements, and software issues. Most of these are completed in under 30 minutes while you wait. Every repair comes with a 12 month warranty as standard. Qualifying premium screen replacements are covered by a lifetime warranty. We also offer a no fix, no fee guarantee, so if we cannot fix your device, you pay nothing. Screen repairs start from £29 and there are no hidden charges. The price we quote is the price you pay. If you do not have a store near you, we also offer a mail in repair service so you can send your device to us from anywhere in the UK. All of our technicians are trained, certified, and use quality replacement parts on every repair. We are not a franchise. Every Phone Clinic store is run to the same standard because your device and your data deserve that level of care.
6 Upper Market Square, Stoke-On-Trent, ST1 1NS, England, United Kingdom
4.1
7 reviews
No recent history of asking for reviews
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I loved the service quickly done with quality I got my headphones a long time ago like 2 years ago and it still looks brand new and still works perfectly I recommend phone clinic repair to everyone
***** Fantastic service. Phone crack repaired, very friendly and honest as I wasnt charged as much as I originally thought I would be. Very pleased!
Took my old i-pad which had died on me and they replaced the old battery at a reasonable price. Upon collection it was found that it was more serious and that its age was against it! ( It was, after all, one of the originals!)
I had searched on line for a refurbished later model with Amazon when I came to collect the old favorite! However, after some discussion, the guys at Phone Clinic were able to make an offer which undercut a nearby well known department store and deduct the cost of the paid for battery!!
More than happy and I now have a great piece of kit!!
The shop in Loughton have very helpful staff who are easy to approach even if request is unusual I went with a querie about a smart watch it was answered and sorted in minutes Thankyou
Booked online for a £49, 30 minute repair for a phone screen. Arrived at store to be told it was £65 and one hour. When I showed the email I was told that if you book it’s £49 but walk-ins are £65! Questioned the one hour wait and was told ‘ok, 30 minutes’. Returned after 30 minutes, phone fixed. Offered a screen protector for £10, which I turned down. I was then told it was only £5! Was asked to pay cash for the repair, even though the card machine was working so that’s a red flag and then the laptop used for receipts etc ‘wasn’t working’ so I e yet to receive a receipt and any warranty.
This store is happy to overcharge if you aren’t careful and the request for cash was dodgy too. Avoid!
Reply from Phone Clinic Repair
Dear Phill,
Thank you for reaching out and sharing your concerns. We sincerely apologize for falling short in delivering the level of service you expect from us. At Phone Clinic, we strive to treat every customer with professionalism and ensure the highest standards of satisfaction.
To clarify, our online prices reflect exclusive discounts that may differ from in-store rates, a common practice in retail to offer competitive deals. Additionally, we provide screen protectors to all customers, whether they book online or visit us in-store, as we believe in safeguarding your device. As a gesture of goodwill, we also offer a 50% discount on protectors when replacing a screen to further assist our customers.
We deeply regret the oversight where our trainee staff requested cash payment and failed to provide an immediate receipt. Please rest assured that this incident does not reflect our usual protocols, and we are addressing it internally with our HR team to prevent future occurrences. For your records, we emailed the receipt the following morning, we hope you received it.
If you have any further questions or concerns, please don’t hesitate to contact our Store Manager directly at 020 8508 5581. Your feedback is invaluable in helping us improve.
Thank you for your understanding, and we appreciate the opportunity to make things right.
Best regards,
Syed Zaidi
Store Manager
Phone Clinic Loughton
Cracked my iPhone 15 pro max screen, book repair on the site, they just fixed in an hour, great prices and very good customer service, I’ll recommend it.
Reply from Phone Clinic Repair
"Thank you, Nauman! We're glad we could help and you're happy with the service. We appreciate your recommendation!"
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