Extremely helpful staff. Competitive pricing and timely response and action. They listen and provide appropriate advice, suggestions and a preferred course of action. Also willing to fix my stuf... See more
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Ordered Acer Aspire 7 laptop. Company Website was easy to use and find product wanted. Price was the second best I could find for product but ended up buying via their eBay site using a 10% off eBay v... See more
:) phoneinc Just as the "Golden Rule" of Business should be that "The Customer is Always Right" because if there is no customer then there is no business. Simple! There are rare exceptions t... See more
Ordered this phone,arrived in record time. first time novice user of mobile phone and needed lots of instruction and assistance to help me navigate my way into this new device.Most impressed with the... See more
Company details
Information provided by various external sources
At :)phoneinc, we believe everyone has a unique view of the world. And it is through communication that we express ourselves with others. Our mission is to provide easy access to great communication tools that help you express yourself visually, verbally and virtually to create lasting relationships. Whether you are a company on a mission to make people's life better with your products and services; or an individual sharing life moments with friends and family; or even total strangers with similar beliefs, we keep you connected! :) Express yourself Verbally: We provide quality services to recommend and supply the latest communication equipment and mobile devices in a one stop shop, along with our repair service so you will never miss a call. We keep you talking :) Express yourself Visually: We understand mobile devices for you are not just a tool, but also a fashion statement. It is your most personal possession and we know you wanted to look the best. We have a wide range of fashion accessories that will enhance the appearance, durability, and functionality of your beloved device. :) Express yourself Virtually: Sometimes, a picture is worth a thousand words. And sometimes, a message is more powerful than conversations. We help bring these powerful way of expression to you anytime, anywhere with our mobile devices, SIM plans, mobile broadband. We keep you connected.
Contact info
802-806 Pacific Highway, 2072, Gordon
- 1300886233
- Sales@phoneinc.com.au
- phoneinc.com.au
Folks
Folks - All you need is to provide Tax Invoices to the email address when the sale txn is completed. You would be perfect if you did that
Cheers
Leighton
24 May 2018
Unprompted review
Received my smart watch chargers in…
Received my smart watch chargers in brilliant time. They both work perfectly and for a third of the price of in store. Exactly the same!!
22 May 2018
Unprompted review
We ordered and they delivered
We ordered and they delivered. We were kept informed of the process along the way.
26 April 2018
Unprompted review
Reply from :) phoneinc
Thank you for your kind word. We try our best. Hope you enjoy the purchase.
They have contacted us to say they were…
They have contacted us to say they were unable to supply the phone covers. We have asked for credit 5 days ago and this has not happen. regs Steev
8 March 2018
Unprompted review
Reply from :) phoneinc
Thank you for shopping with us at :) phoneinc and your honest feedback.
We are sorry that we are unable to supply satisfactory result this time around. And we didn't seem to have received your request for the refund thus the refund hasn't been processed until now.
We have processed the cancellation and refund the transaction.
Please let us know if there is any issue.
We appreciate your patience and understanding.
delivered on time and item as described
8 February 2018
Unprompted review
Took money for stock they did not have
Took money for stock they did not have. No communication. When i enquired they told me items would be dispatched next day. Then after having to enquire again, advised the items were not available.
Im pretty sure charging for goods or service you cant deliver is against trade practice law.
8 February 2018
Unprompted review
Very happy with product
Very happy with product. Fair pricing, item arrived quickly.
28 January 2018
Unprompted review
Purchased a screen cover
Purchased a screen cover - was exactly as expected and delivered promptly.
7 January 2018
Unprompted review
Refunds ridecously slow
Company happy to quickly process purchase but not so quick to process a return for a faulty item - took 3 months of emails and phone calls before refund for an item that didn't work was refunded. Only got a refund after a phone call to a receptionist who couldn't put me through to someone in charge. Hard to believe it could take so long when manufacturer confirmed via email (included with returned item) that a DOA could be claimed. No responses to messages sent via their internet messaging service meant I had to use telephone to get responses. Not happy!
29 December 2017
Unprompted review
Reply from :) phoneinc
We are sorry the return has taken a while. As advised it needed manufacturer's inspection and approval for the DOA claim. We have no control of the process as advise it will take 3-4 weeks. We are happy that it was completed within those time frame, especially during the busy Christmas period. We understand it is a process the manufacturer needs to improve and have passed the feedback to the manufacturer.
Straight forward
Straight forward, quick, no hassles. Just what i needed after several very poor online shopping experiences with other shops recently.
5 October 2017
Unprompted review
I was not notified as to when the item …
I was not notified as to when the item had been sent which was an inconvenience due to living out of town. All in all the product was what I ordered which I was happy about
3 October 2017
Unprompted review
good transaction
28 September 2017
Unprompted review
Great service!!
Thank you for the prompt and solid service Phoneinc!!!
I appreciate your care and relevant communication!
Keep up the good work.
Best
Kerry
25 September 2017
Unprompted review
All good product as expected delivery …
All good product as expected delivery on time all as good as can be expected
21 September 2017
Unprompted review
You cancelled my order because you …
You cancelled my order because you couldn't be bothered confirming my address. I will never shop with you ever again.
4 September 2017
Unprompted review
Reply from :) phoneinc
We have checked the address and there is an error in the address provided. Due to PayPal security ploicy, we are unable to amend the shipping address. Hope you understand. A full refund was provided and you are welcome to purchase again with the correct address. Thank you for shopping with us at :)phoneinc.
Great company
Great company! Fast delivery and great service!!!! Highly recommend!
Thank you Phoneinc!
1 September 2017
Unprompted review
Great product
Great product, prompt service. Would recommend this company
28 August 2017
Unprompted review
A pleasant shopping experience at :) phone inc.
I was very impressed with the way the product was presented on the site and especially for the detailed specs such as frequency bands for 3G which were essential for me to make my choice.
The whole experience with viewing the product, through to the final placement of the order were pleasing and I expect to return to your site soon. Thank you.
22 August 2017
Unprompted review
Reply from :) phoneinc
Thank you for taking your time to provide us with a feedback. We believe retail business should be build on information transparency and good after sales service such as delivery and warranty.
We always try our best to provide our knowledge as a service to our customers for them to make an informed decision.
It is such a joy to receive encouragement and feedback like yours to show that our mission and action is on the right track.
Thank you again for shopping with us at :) phoneinc.
Good service supplied item I needed at …
Good service supplied item I needed at a premium price
20 August 2017
Unprompted review
Reply from :) phoneinc
Thank you for taking your time to provide us with a feedback. We believe retail business should be built on information transparency and good after sales services such as delivery and warranty.
We aim to provide best products and after sale services at a reasonable price. However, sometimes we are unable to match operators that focus only on pricing or selling product as cost leader and use them as draw cards to attract traffic. That being said, we are always happy to take a look at comparable offers and compete for your business.
Thank you again for shopping with us at :) phoneinc.
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