I contacted Phones4U.com as I was being sent a sim I didn't request through a transaction via a different company that I had made. Apparently it was part of the offer that I hadn't noticed. I contacte... See more
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See what reviewers are saying
Very good service and phone help service they have, and a fast 5G network. The help service is always there for your needs.
Company replied
I have been sent to SIM card and no idea why. Looking at other comments it seems that because I have sold a phone to We buy any phone this was included in the deal. I do not need the Sim card. I do no... See more
Company replied
Harry you are excellent at your job. I had a panic on last night after I found out my daughter ordered a SIM card in error without me knowing while I was in hospital. I came home to a bill and didn’t... See more
Company replied
Company details
Written by the company
Phones4u.com is a new mobile airtime-only brand that offers unlimited minutes, calls and UK data with a hassle free, no ties contract!
Contact info
Ridown Building, Fulcrum 2, PO15 7FN, Fareham, United Kingdom
- support@phones4u.com
- phones4u.com
4.2
Great
63 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service and phone help…
Very good service and phone help service they have, and a fast 5G network. The help service is always there for your needs.
17 February 2026
Unprompted review
Reply from phones4u.com
Hello Yamin,
Thank you for leaving us a 5* review! We really appreciate it.
Kind regards,
The Phones4u.com Team
SIM not provisioned
I ordered a sim n monday, it arrived by thursday. I put the sim is my phone and I have the "SIM not provisioned" message and no service. I spoke to Noah through email customer service and he resolved my issue promptly. Very professional. Thank
13 February 2026
Unprompted review
Reply from phones4u.com
Hello Shaun,
Thank you for leaving us a 5* review! We really appreciate it.
Kind regards,
The Phones4u.com Team
Hi where’s my sim I ordered 5 days ago…
Hi where’s my sim I ordered 5 days ago thanks
28 November 2025
Unprompted review
Reply from phones4u.com
Hello Frank,
We're truly sorry to hear about the stress this situation has caused you. Please rest assured that we take matters like this very seriously, and we fully understand how frustrating this must be.
To help resolve this for you, we would like to investigate the account linked to your details to understand exactly why this issue has occurred.
Could you please email us at support@phones4u.com
or reach out via our live chat so we can look into this as a priority?
Thank you for bringing this to our attention.
Kind regards,
The Phones4u.com Team
Staff very helpful and friendly.
20 November 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Helpful guy great help
24 October 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Good customer service
20 October 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
i made a mistake so i emailed last…
i made a mistake so i emailed last night . This morning i had a reply and Noah who dealt with me was very good, he fixed my mistake and reassured me that it was done. He was fast ,curtious,& patient with me. I also appreciate the speed in which he dealt with me. I thank him
deirdre
1 October 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Scam, beware on Carphone Warehouse contracts.
If I could give them a 0 star I would. This appears to be a scam, I opened a new phone contract through Carphone Warehouse and ID Mobile and at that time received different emails regarding direct debits being set up etc, it appears one of those were for this company who have somehow added their services into the contract I was buying, or as an add on? Free at first so you don’t notice it but then charging £20 a month.
It does feel like a scam as it is designed so you don’t notice it at first and then you do not realise until you see £20 charged to your bank account and look to get it resolved. I haven’t received a SIM card for this, so I didn’t know until it was too late. I spoke to customer services who have cancelled it going forward but wouldn’t help for the charges already taken from me, insisting quite rudely that I would have recieved a SIM card or other documentation, which I haven’t.
Why would I want a sim for another contract when I’m already buying a phone contract with carphone warehouse? Beware of this scam and check any fine print closely for what might be hidden in there.
Overall it appears I’m £27 down to this company which I’m very dissatisfied with, had the customer service representative just been helpful and polite I’d have felt no need to leave a negative review, knowing that it can be sorted promptly, but as it is now I felt a review was needed to warn other so they don’t have their money taken.
30 September 2025
Unprompted review
Reply from phones4u.com
Hello Andy,
Thank you for your review and for raising your concerns.
The SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone.
During the checkout process, customers are presented with several optional promotional offers. These include third-party services such as McAfee cyber security and Pier insurance, as well as our own promotional SIM offer: unlimited minutes, texts and data for £20 per month, with the first 30 days provided free.
Importantly, to sign up to phones4u.com, you are required to select a spend cap. It is not possible to click “Next” and continue the process without actively making this selection. By choosing a spend cap and clicking “Next”, the SIM order is confirmed and initiated. This mechanism ensures customers knowingly proceed and agree to the terms.
Additionally, the SIM offer is detailed on this page, along with references to the free trial and the monthly charge post-trial. The direct debit information is also displayed at this stage, including a copy of the Direct Debit Guarantee and confirmation of the advance notice that would be sent.
We take accusations of deception or scam very seriously. To be absolutely clear: this was a legitimate opt-in promotional offer, clearly presented during checkout, and supported by all necessary documentation and customer communications. Nothing in this process was hidden or misleading.
We’ve taken your feedback seriously and will continue to monitor how our offers are presented. That said, all relevant steps, options, and terms were available and required clear action on your part to proceed.
If anything remains unclear or if you have any further questions, please don’t hesitate to contact us by sending us an email at support@phones4u.com or pop us a live chat.
Many Thanks,
The phones4u.com Team
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Massive Scam. Avoid
This company have caused me so much stress, massively avoid. Suddenly received a direct debit payment for £1 back in May so contacted my bank to cancel the direct debit. I had no idea why this could be as had only enquired about selling them my phone which I never went through with. Then today received an email accusing me of owing them £60 for a SIM card that I have ever received nor have ever used or activated. Upon reading other reviews I have found that it’s an ongoing scam they are doing to get money of people. They keep emailing me saying that they are going to take this further and could affect my credit score which has really upset me and caused me worry. I never received a SIM card of them nor have I ever used it so have no idea what they are talking about but tried to tell them this and they keep replying with the same nasty email. If you don’t drop these claims I be taking this to the financial ombudsman as you are clearly scamming innocent people out of money.
20 August 2025
Unprompted review
Reply from phones4u.com
Hello Holly,
I’m really sorry to hear about the stress this situation has caused you, and I’d like to assure you that we take concerns like this very seriously. I’ve reviewed what you’ve described and understand your frustration.
To resolve this for you, I’d like to:
Investigate the account linked to your details to confirm why this charge was applied.
Please could you send us an email at support@phones4u.com or pop us a live chat.
I also want to reassure you that we do not operate scams. If a mistake has been made on our side, we will put this right and confirm that your credit score will not be impacted.
Thank you for bringing this to our attention.
Many thanks,
The phones4u.com team
Quickly resolved but not satisfied with website
Was quickly resolved but feels like you’re dealing with a robot, nothing is really explained and i was basically told it’s my own fault for signing up to a contract i thought i had initially unticked on a SEPARATE website. Nothing against this specific person they ultimately helped to achieve what i was looking for.
11 August 2025
Unprompted review
Reply from phones4u.com
Thank you for taking the time to leave your feedback and review.
We’re pleased we could resolve your query quickly, though we’re sorry to hear you felt the interaction lacked a personal touch. We want to reassure you that all of our customer interactions are handled by real people, not automated systems, and we’ll make sure to provide more explanation in the future to avoid any confusion.
We believe the contract option is presented clearly during sign-up, but we appreciate your comments and will take them on board to review how we can make this even clearer.
Many thanks,
The phones4u.com team
I have been sent to SIM card and no…
I have been sent to SIM card and no idea why. Looking at other comments it seems that because I have sold a phone to We buy any phone this was included in the deal. I do not need the Sim card. I do not want the Sim card and I want this immediately cancelled and any money taken from my account refunded please. I would also like confirmation that my personal details have been deleted from your records.
7 August 2025
Unprompted review
Reply from phones4u.com
Hi Carolyn,
Thank you for taking the time to leave your review.
The SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after.
By selecting this option, you agreed to use the same bank details used in the WeBuyAnyPhone.com journey.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
Please speak to our team at support@phones4u.com or you can reach them via live chat between 8:30am - 5:00pm and they will be able to process a cancellation, if that is what you wish.
Many thanks,
The phones4u.com team
Harinder was just amazing
Harinder was just amazing. Sorted all my problems out
28 July 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Dealt with my issue straight away
Dealt with my issue straight away. Good Communication no problems.
28 July 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Unauthorised SIM Contract!!
I have been unwillingly and unethically signed up to via Phones4U, following an interaction with WeBuyAnyPhone.
A few days ago, I visited the WeBuyAnyPhone website simply to obtain a quote for selling my device. At no point did I agree to enter into any contract, nor did I consent to any services being activated. To my complete shock and outrage, I have now received an email from Phones4U stating that my SIM card is on its way, and a Direct Debit has already been set up in my name - all without my knowledge or permission.
This conduct is not only deceptive, but borderline criminal. It is appalling that a company would exploit a basic enquiry and convert it into a binding financial agreement. I did not agree to this contract, I did not authorise any payments, and I demand that the contract be cancelled immediately, along with the destruction of any SIM that has been issued.
I expect written confirmation that:
The contract has been terminated with immediate effect.
No charges will be applied.
Any Direct Debit instructions will be cancelled.
My personal and financial data will be removed from your systems.
If this matter is not resolved within 7 days, I will escalate this to the relevant ombudsman and regulatory bodies, including Citizens Advice and the Information Commissioner’s Office (ICO), and I will not hesitate to pursue legal action if necessary.
This situation is completely unacceptable, and I expect urgent action to rectify it.
24 July 2025
Unprompted review
Reply from phones4u.com
Good morning Alexander,
Thank you for your review and for raising your concerns.
During the checkout process, customers are presented with several optional promotional offers. These include third-party services such as McAfee cyber security and Pier insurance, as well as our own promotional SIM offer: unlimited minutes, texts and data for £20 per month, with the first 30 days provided free.
Importantly, to sign up to phones4u.com, you are required to select a spend cap. It is not possible to click “Next” and continue the process without actively making this selection. By choosing a spend cap and clicking “Next”, the SIM order is confirmed and initiated. This mechanism ensures customers knowingly proceed and agree to the terms.
Additionally, the SIM offer is detailed on this page, along with references to the free trial and the monthly charge post-trial. The direct debit information is also displayed at this stage, including a copy of the Direct Debit Guarantee and confirmation of the advance notice that would be sent.
You mentioned you only became aware of the SIM activation after receiving the tracking email. However, our records confirm that the advance notice email regarding the direct debit was sent. This is a regulatory requirement for businesses authorised to process direct debits, and we are fully compliant.
We take accusations of deception or criminal activity very seriously. To be absolutely clear: this was a legitimate opt-in promotional offer, clearly presented during checkout, and supported by all necessary documentation and customer communications. Please let me know if want this resent. Nothing in this process was hidden or misleading.
To address your specific questions:
Contract Termination – The contract was cancelled in full on 24th July, following your request. A confirmation email has been issued.
Charges – As you are still within the 30-day free trial, no charges will be applied.
Direct Debit – We have cancelled the direct debit on our end. For complete peace of mind, you are also able to cancel it via your banking app or provider.
Data Removal – Your personal and financial data will be securely deleted from our systems in accordance with data protection laws. Please note, this is within 30 days.
We’ve taken your feedback seriously and will continue to monitor how our offers are presented. That said, all relevant steps, options, and terms were available and required clear action on your part to proceed.
If anything remains unclear or if you have any further questions, please don’t hesitate to contact us.
Many Thanks,
The phones4u.com Team
I gave them 5 stars because I had a…
I gave them 5 stars because I had a slight issue with a account I no longer wanted phone4u dealt with it professionally and closed it for me thanks
18 July 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Helpful quick response sorted very quick
Helpful quick response sorted very quick
4 July 2025
Unprompted review
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
Reply from phones4u.com
Thank you for leaving us a 5* review! We really appreciate it.
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