Phonewarehouse Reviews 26

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Made an order on a phone that was 30% cheaper than any where else and was weary of the legitimateness but surely enough order Thursday evening got Tuesday afternoon. Not much to say good prices decent... See more

Rated 5 out of 5 stars

Love my new Samsung A72. Martinas customer care is second to none! Really nice business to deal with, using a personal touch. Contact them for advice. I will recommend them to others and definately us... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Phone warehouse, ordered my item on Monday 6th December, and it arrived Thurs 9th , despite the 2 day impact from Storm Barra. The Phone is in perfect condition and the service... See more

Rated 4 out of 5 stars

Ordered on Thursday and arrived on Friday morning- what more can I say, except thanks a million Vanessa. Would definitely recommend

Company replied

Company details

  1. Mobile Phone Shop

Written by the company

Irish owned Tech Store supplying phones, tablets, laptpos, computers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good prices and decent delivery times

Made an order on a phone that was 30% cheaper than any where else and was weary of the legitimateness but surely enough order Thursday evening got Tuesday afternoon. Not much to say good prices decent delivery time

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Phone warehouse

Fantastic service from Phone warehouse, ordered my item on Monday 6th December, and it arrived Thurs 9th , despite the 2 day impact from Storm Barra. The Phone is in perfect condition and the service from Vanessa 2nd to none.
Highly recommend this great Irish business

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Wanted to buy a new iPhone

Wanted to buy a new iPhone in the Black Friday sale and found contradictory pricing and poor customer support from my own mobile service provider. Contacted Phonewarehouse who were clear, professional and beat all competition on price. Their representative (Jason I think) was really helpful and the phone arrived in the post the following day. Well done for your excellent service and human touch. You certainly get my recommendation.
Brendan

1 December 2021
Unprompted review
Rated 1 out of 5 stars

The phone I received was faulty and the…

The phone I received was faulty and the microphone didn’t work. Poor delivery time too. Would not recommend

9 September 2021
Phonewarehouse logo

Reply from Phonewarehouse

Hi Finn,

Sorry to hear you are having issues with your phone, your phone is covered under 12 months warranty and as this is the first we have heard of this complaint I would suggest you call the store and if the phone is indeed faulty someone will help you getting it repaired or replaced.

With Regards to the slow delivery you ordered the phone on Sunday the 15th August, the phone was shipped on the 17th August and delivered to your door on the 19th August - that's hardly a poor delivery time to be fair.

We have called you a few times and left a VM please give us a call back and we will be more than happy to help you.

Regards,
Dave
Phone Warehouse Team.

Rated 5 out of 5 stars

BEST CUSTOMER SERVICE EVER!!!

I am sending this from my new phone! Thank you Phone Warehouse :)

I lost my phone and needed to replace it ASAP so I tried to order a new one off Phone Warehouse but my bank couldn’t double authenticate the purchase without my old phone so I had to abandon my cart. (*queue sad music*)

BUT THEN! I received an email from Martina (absolute legend) who asked if I was still interested in purchasing the phone, to which I responded yes but explained my situation. She let me know that if I was able to call her and buy the phone ‘over the phone’ that I wouldn’t have the same problem and sure enough she was right!

Not only was her online service AMAZING! She HAND DELIVERED MY PHONE! And only a day later as well! That’s some A level customer service right there.

Thank you!!!!!!!!

27 August 2021
Unprompted review
Rated 1 out of 5 stars

Very happy with my new phone only…

Very happy with my new phone only problem I have earphones that came with phone don't work

1 August 2021
Phonewarehouse logo

Reply from Phonewarehouse

We’re very sorry to hear you had an issue with your earphones, we always strive to ensure all our customers are 100% satisfied. On rare occasions this can happen, but the earphones are covered under warranty and we will provide a replacement. We have tried to contact you by phone and email to arrange delivery of replacement earphones and would be very grateful if you would call us at 01-5337840 to discuss.

Rated 5 out of 5 stars

The phone is perfect and well priced

The phone is perfect and well priced. But the main reason for the five stars is the customer service they provide at carphone warehouse. It is superb! They have a new customer in me because of that.

27 July 2021
Phonewarehouse logo

Reply from Phonewarehouse

Thanks for the order and the review it's very much appreciated.

Regards,
PhoneWarehouse Team

Rated 5 out of 5 stars

Great customer care!!

Love my new Samsung A72. Martinas customer care is second to none! Really nice business to deal with, using a personal touch. Contact them for advice. I will recommend them to others and definately use Phone Warehouse again. Other Irish companies could learn alot from their customer care!! 😀

2 July 2021
Unprompted review
Phonewarehouse logo

Reply from Phonewarehouse

Thanks for the order and the review it's very much appreciated.

Regards,
PhoneWarehouse Team

Rated 5 out of 5 stars

Great product with fast delivery (iPhone 11)

Great product with fast delivery, also had a very helpful and pleasant conversation with one of the members of staff over the phone before I ordered.Would definitely recommend ordering a phone from this website.

12 June 2021
Phonewarehouse logo

Reply from Phonewarehouse

Thanks for the order and the review it's very much appreciated.

Regards,
PhoneWarehouse Team

Rated 4 out of 5 stars

Ordered Thursday pm arrived Friday am!

Ordered on Thursday and arrived on Friday morning- what more can I say, except thanks a million Vanessa. Would definitely recommend

10 June 2021
Phonewarehouse logo

Reply from Phonewarehouse

Thanks for the order and the review it's very much appreciated.

Regards,
PhoneWarehouse Team

Rated 5 out of 5 stars

Great service.

I ordered a galaxy a51 from phone warehouse in Blue, they rang later to say they had not got it in blue so I picked another colour, I thought this is very good service, the phone was delivered very quickly. It's great to have a phone number to contact them. I would definitely recommend them for phone purchases.

4 June 2021
Phonewarehouse logo

Reply from Phonewarehouse

Thanks for the order and the review John much appreciated.

Rated 5 out of 5 stars

Amazing product !!

Amazing product and condition. Well worth every penny

31 May 2021
Phonewarehouse logo

Reply from Phonewarehouse

Thanks for the order and the review Sar much appreciated.

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