photoroom.com Reviews 

I pay over $100.00 a month for advanced package. These August 2026 updates have made it difficult to maneuver. It takes 10x the time to edit a photo now. Every single month they update something for the worse. I'm done and I've canceled my subscription. I will find another App.

I've been using this app for over a year but recently developers have made awful changes to the batch editing workspace, even though many users have made complaints in the feature-requests canny site, it seems to be useless. They need to restore the old menu asap. I'm currently looking for another app so I can cancel my subscription. I do not recommend it.

Do not download this app unless you want your money stolen. The signup screen is a massive trap designed to trick users into accidental annual subscriptions. The page screams "Start your 7-Day Free Trial" in huge bold letters right above a prominent blue "Continue" button.Because a family member had briefly tested this app on my Apple ID in the past, Photoroom’s layout completely hid the fact that I was ineligible for the trial. The second I hit continue, Apple’s billing system bypassed the trial entirely and instantly extracted a massive annual fee of £69.99 from my account without a single dynamic warning on the payment screen.I canceled the subscription within minutes of realizing what happened, but both companies have been completely useless and predatory. I spent two exhausting days on the phone with Apple getting the run-around from automated scripts, only to be denied. I then emailed Photoroom directly, and their support agent "Kate" just pointed fingers back at Apple, refusing to take corporate responsibility for their own misleading app interface.In the 21st century, it is shocking that a massive developer is allowed to get away with using these deceptive "dark pattern" layouts to trap everyday consumers. It is dishonest, unfair, and feels like a complete scam. I have had to file a formal dispute with my bank to get my money back by force. Absolutely disgraceful company.

Background removal is insanely good!!! Out of this wourld.

Great customer service. Have always been able to resolve my issues. Support team always very responsive and quick to try to resolve my issues pretty quickly

Photoroom is great for all ecommerce needs. I also think the support is very helpful and prompt. One other thing i really like and appreciate is how they bring new tools to the table regularly. Highly recommend

Love this product for all my editing on products to sell on line. Had a problem with it telling me I had used all my credits even though I was on an upgraded program. Customer service was great and fixed problem within 24 hours so five stars. Only two stars on ease of getting support. Very difficult to find a contact us, support icon or way to chat…after 30 mins of searching I finally found an AI assistant that I was able to relay the message. Once they got the message, they were quick to respond.

Way to much possibilities that really nobody use. Make this app simple. Too difficult if you cannot go back to basic settings. Double images you cant remove. Horrible app to use.

Photoroom is well worth the money; the AI is clearly learning and improving every time I log on.

I have been using Photoroom for a number of years now. This tool has helped me to progress a lot with my online business, by helping me to create beautiful pictures for my listings.

I have recently upgraded my membership and it's worth every penny. The price is not the lowest, but you get what you pay for :) right?

They are always improving their product, and their response time is great! I don't know what I would do without PHOTOROOM! Try it - you'll like it!!!!

I gave 5 stars for their great customer support. I agree about the service interruptions, wrong generation issues and so on. But they are very helpful and responsive. I recommend them to improve their app.

Customer service is terrible, and so is their pricing structure.
They force you to upgrade to a higher plan, which is out of our league. So we end up with EUR 250 in unused credits each month, which are lost.
Such a bunch of unethical money grabbers.

Found a much better solution now, which is 70% cheaper and better quality.

I have been a Max user, who paid annually up front, for many years. My business has grown out of this tool and I have been trying to switch to their API membership instead, which is MORE MONEY per month than what I currently have. Photoroom is refusing to let me upgrade to a more expensive membership. They want me to wait a full year to change my policy, or to double pay for two products when I only need one. I have been going back and forth with them for weeks, and they are making it clear they could care less if I stay or go. I guess this is how they treat their long time loyal customers. Totally backwards. I have cancelled my membership renewal and have decided to switch to Pixelcut.

Really simple easy to use alternative to a big known image / thumbnail software that everyone knows in the design world. Great for teams for an affordable price. I unfortunately fell on financial hardship and photoroom didnt hesitate to offer me 2 months of refunds and wished me luck. Very kind and brilliant customer service. 9.99 a month for a team to use is still an incredible price! Special mention to Gaby for your help!!!

When we found Photoroom and used them for the first time, we were delighted. The results were amazing and we couldn't really ask for more. We used them for numerous images and signed up a for a year's subscription.

However in recent times, often we get "violates our policies" for the most simplest of images. When we reach out to them, they reply to us very slowly and blame another company who creates the AI algorithms.

A live chat feature should be the minimum. To say we are disappointed and feel cheated is an understatement.

Update: what an awful reply from PhotoRoom. I'm not sure why you are bringing kids and nude images into your response, as we did not mention that at all.

We sell tights so hardly anything x-rated. Your response is as bad as your support is. There are clearly better companies for us to edit our photos with if you treat customers as badly as this.

GREAT! finally a free page that's free. I managed to remove background from 4 photos for free without registration. Thank you developers!! Keep up the good work.

I highly recommend this app if you’re a small business struggling with consistency ads content this is my go to app for my products.

Thank you for being there when I needed help. I do appreciate it, and I know you will be there in the future.

Best customer service, and very helpful ⭐️⭐️⭐️⭐️⭐️
Thank you 🙌🏻🤍