When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more
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Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more
When I'm making pictures, under the "Insert" option, I can't find my cutouts ANYWHERE anymore. WHERE did that option go? I can only find my cutouts through the main menu under the "Brand" option - b... See more
I have been using this app for 3 years now, I had the basic subscription for the first two years and have switch to Max. What a joke, nothing works, when you ask for help with things you are left ha... See more
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Company details
Written by the company
First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.
Contact info
France
- www.photoroom.com
1.6
Bad
210 reviews
Replied to 30% of negative reviews
Typically takes over 1 month to reply
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I have used this app for a couple of…
I have used this app for a couple of years now. All of a sudden, the app does not work! Any updates cause mayhem and on top of that they say they cannot find my subscription. Well, my bank tells me different!
You cannot speak to anyone or find a simple email for customer service. It's impossible to get help.
I feel like I have been totally ripped off this time.
Appauling
1 April 2026
Unprompted review
Reply from photoroom.com
Thank you for your two years with Photoroom and for sharing this. The most common reason a subscription doesn't show up is being logged in with a different account than the one used at sign-up, try logging in with your original email and it should appear. For the app issues post-update, contact our support team through the app and ask for a human agent. There's no email address for support, but a human agent via the app can access your billing records and help you directly.
Thank you, The Photoroom Team
Photoroom is suddenly not working at…
Photoroom is suddenly not working at all, its a waste of money and I will be cancelling my subscription and demanding my money back!
31 March 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. If the app has suddenly stopped working, a quick first step is to log out and back in, or check for any pending updates. If that doesn't sort it, contact our support team through the app and ask for a human agent, they can access your account and diagnose what's happening directly.
Thank you, The Photoroom Team
Scam/trap
It’s a trap. Do not buy. You can not cancel, it makes it almost impossible
28 March 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Cancellation is straightforward once you're in the right place: if you subscribed through the Apple App Store or Google Play Store, cancel directly there, not within the Photoroom app. If you subscribed via our website, head to app.photoroom.com. Also make sure you're logged in with the same account used at sign-up. If you're still stuck after that, contact our support team through the app and ask for a human agent.
Thank you, The Photoroom Team
A subscriber since 2022, no customer care, no customer loyalty, no customer support
A subscriber of PhotoRoom Pro since 2022, in last few months since a large scale update & introduction of new payment plans and limiting of features/ usage, I have experienced issues on a daily basis, with the App crashing, not being able to upload, and if I do upload, not being able to export. There are instances where, images have been exported more than once impacting the number of images exported for the month.
I have contacted the PhotRoom team on numerous occasions (i have sent at least 15 messages). When I have had a response it's always the same, " I understand your frustration.....blah, blah. blah ...we have passed your message to the team and your issue will be looked into". In one such response, I was asked to send screen shots of the issue am having. I did, and I got the same response again, i.e that it's been passed on to look into and someone will get back to me.
There has been no attempt to get back to me with a resolve. i've even requested a refund and that to has been met with radio silence.
Today, I succumbed and decided that I cannot continue to pay a subscription that causes me so much stress, with a complete and utter lack of customer support.
I tried to cancel, but what do you know! That process too, freezes. So, 1) I am unable to get a resolve to my issues, and 2) I am unable to cancel.
I sent 3 more messages today, but no doubt I will never get a response.
I just don't know how a company can operate with no regard for customer care and customer loyalty.
the only reason I have left 2-stars is because in the early days, the App met my purpose.
21 March 2026
Unprompted review
Reply from photoroom.com
Thank you for the detail here, and for your loyalty since 2022.
Crashes, upload failures, duplicate export counting, and 15 messages met with the same canned response is a serious breakdown on both fronts.
To cancel: if your subscription was taken through the Apple App Store or Google Play, cancel directly there. If via our website, go to app.photoroom.com.
for everything else, contact our support team through the app and ask specifically for a senior agent, not first-line support.
We are constantly improving the stability of the apps and your feedback matters to make it better. Support can see your logs and share them to our engineering team to enable better bug understand and ensure issues can be resolved for all users.
Thanks for helping us improve :)
Photoroom team
Thank you, The Photoroom Team
It’s very expensive I paid A$145 It’s…
It’s very expensive I paid A$145 It’s not worth it and this is monthly subscription it’s only last for few days with Ultra AI videos & photos generated 250 limit when it’s generated one time it doesn’t generate what you’ve asked in one go but if you only after background changes it’s probably worth it. I hope it’s a lot cheaper!
20 March 2026
Unprompted review
Reply from photoroom.com
Thank you for the honest and balanced take.
AI generation works best when you explore a few variations to dial in exactly what you're after, it's worth playing with how you describe your brief. We are creating more educational content to help users prompt in ways that will give them the visuals they want. We are also automatically recharging credits for failed generations to improve the experience for users. For eCommerce merchants using Photoroom primarily for background removal at volume, the value is definitely there, and we're glad you see that too. If you'd like help finding the plan that best fits your actual usage, our support team through the app can walk you through the options.
Thank you, The Photoroom Team
THEY STEAL YOUR MONEY
THEY STEAL YOUR MONEY, DO NOT ADD YOUR PAYMENT INFO IN THEIR WEBSITE. I have canceled my subscription many times and yet they are charging my card. Even taking money 2 times in a row. If you want to cancel subscription, there is no real button for that and you just have ro read articles of how to do it. I almost canceled it 10 times yet they chaege me. I have contacted help, yet no response. It is a nightmare. I am trying to contact authorities to make a legal complaint otherwise they will be stealing whatever I have in card.
18 March 2026
Unprompted review
Reply from photoroom.com
Thank you for writing this.
Multiple failed cancellation attempts almost always point to one thing: trying to cancel in the wrong place. If you subscribed through the Apple App Store or Google Play Store, cancellation has to be done there directly, not within the Photoroom app. If you subscribed via our website, go to app.photoroom.com. Also make sure you're logged in with the same account used at sign-up, otherwise your subscription won't appear.
Please contact our support team through the app and ask for a human agent to confirm everything is properly closed.
Thank you, The Photoroom Team
Absolutely disgusted by the predatory…
Absolutely disgusted by the predatory subscription model of this app. The cancellation process is intentionally designed to be confusing. I was charged £69.99 without a clear warning and have been fighting with their AI bot for over an hour just to get a refund. Their "support" is just a loop of automated messages denying any help. This is a total scam. If you value your money, do NOT install this app. 1 star is way too high for this kind of business practice.
23 February 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Cancellation shouldn't take an hour, and if it did, something went wrong. One thing worth checking first: subscriptions taken through the Apple App Store or Google Play Store need to be cancelled directly there, not within the Photoroom app. If you subscribed via our website, head to app.photoroom.com.
Thank you, The Photoroom Team
Imposible to cancel
Imposible to cancel, they won’t let you. Still finding ways, horrible. It’s been 40min
16 March 2026
Unprompted review
Reply from photoroom.com
We're sorry for the issues you are encountering.
40 minutes trying to cancel with no clear path forward is indeed an issue and we're sorry you had that experience. Please contact our support team through the app, where they have direct access to your account and can process this quickly. We want to make this right.
Photoroom team
PLEASE DO NOT PAY THEM MONEY
PLEASE DO NOT PAY THEM MONEY. As soon as you subscribe, ALL the amazing features you’ve been using for free get turned off and you have you pay a ton more to get very little. I used the app for free for months and it was incredible. The moment I paid to subscribe, the app became unusable cause they want you to pay more and more and more just to get half the features you got before paying. I’ll be calling my credit card company to dispute the charges. Total scam.
12 March 2026
Unprompted review
Reply from photoroom.com
Thank you for your message,
We hear the frustration, and we want to help you find a setup that actually works for you. Photoroom's plans are built for different usage levels, free access and paid plans have different feature sets and credit pools by design. If what's included in your current plan doesn't match your workflow, please reach out to our support team through the app. They can review your account and help you understand what plan fits your actual needs. Our features have been evolving and thus move to different plans but these are also meant to fit your needs.
Thank you
Photoroom team
Find another app to spend your money on
This company is the worst. I've been waiting 3 days to get reconnected to an app they acknowledge I've paid for and is an active subscription, but which for some reason has dropped me. They also changed the terms I subscribed to, partway through my subscription, giving me fewer options. I could go on, but the customer service is quite literally the worst I've ever experienced.
11 March 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this.
Three days without access to a subscription you're paying for is not the standard we hold ourselves to. Please contact our support team through the app and ask for a human agent, they will prioritise restoring your access. Our plans are evolving as our feature evolve too and fit better specific use cases. We continue to have a free tier to enable users to tests our features and then depending on their use cases our different plans map these.
Thank you, The Photoroom Team
Two Years as a Customer — Very Disappointing Ending
I used PhotoRoom for about two years and subscribed to all available plans and add-ons. However, over the last couple of weeks the background generation quality has dropped to the level of the free V3 version — blurry textures, unclear objects, and generally poor results.
Because of this, I cancelled my MAX subscription about two weeks before the next billing period. Despite that, PhotoRoom immediately disabled my paid subscription and effectively took away the remaining two weeks that I had already paid for.
This feels extremely unprofessional. A company that positions itself as a tool for professionals should treat its paying users much more fairly. Unfortunately, in my experience the service quality has declined significantly and the way they handled the subscription cancellation was very disappointing.
8 March 2026
Unprompted review
Reply from photoroom.com
Thank you for your review and sorry to hear you've been having issues.
The cancelled part of your subscription should be reflected in your next bill for the new plan you have picked. (if you've picked Pro then you'll only pay prorata with the Max non used). If that didn't happen, please contact our support team through the app so they can review your account and sort this out.
Thanks again
Photoroom Team
You will get charged even if u cancel subscription
When I first used this it was great but haven’t used it so cancelled my subscription still got charged and requested a refund which they put through same day got the email and saw it on my statement next day it disappeared don’t deal with this company seems very dishonest
2 March 2026
Unprompted review
Reply from photoroom.com
Thank you for flagging this. A refund confirmed in writing that hasn't arrived needs to be followed through on. Please contact our support team through the app with your confirmation email handy. They can investigate what happened. Refunds typically take 5 to 10 business days, and a human agent will chase this properly.
Thank you, The Photoroom Team
I will open a lawsuit against this…
I will open a lawsuit against this indian scammers , be aware 100% scam .
1 February 2026
Unprompted review
Reply from photoroom.com
Hi,
Thanks for your review but I believe you picked the wrong company. We are not an Indian company.
Best,
Photoroom.
Changed terms midway through annual subscription
I loved this app, using it ONLY to remove backgrounds in batch processing for my small business. I paid an annual subscription. They changed the terms midway in my subscription, limiting my processing, which would force me to change to a much more expensive plan. They told me they did this due to additional AI features! I don’t use them for that. I will be looking elsewhere for the basic features I need. So wrong to change terms when you paid annually.
15 February 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Photoroom has grown into a full AI suite for eCommerce visual editing, and the plan structure has evolved to reflect that. We completely understand that if batch background removal is your only need, a plan built around a broader AI toolkit can feel like the wrong fit. We enabled users from the previous conditions to extend their batch limits when we rolled out the new pricing to prevent disruptions of your workflows.
In anycase if you'd like to better understand our plans feel free to reach out to our support team through the app. They can review your actual usage and help you find the plan that matches what you need, not what you don't.
Thank you, The Photoroom Team
Now why can’t I give zero stars
Now why can’t I give zero stars. ??? I am absolutely gobsmacked that this company has a 5 star review rating.
The say it is a free trial but even after you cancel - they ignore that and charge you anyway. Then - go ahead and try to find some way to get your money back. Good luck with that. They will not respond to emails and have hidden customer support chat somewhere deep inside the application. This application believes it is too “highly valued” to accept email addresses from Yahoo. They are snotty scam artists. I truly wish my experience was different. BACK AWAY FROM THIS APP. I fully expect they must be deleting anything but 5 star reviews. I do not believe my experience is unusual.
21 February 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this.
A charge going through after cancellation is fixable, and here's the most common reason it happens: subscriptions taken through the Apple App Store or Google Play Store need to be cancelled directly there, not within the Photoroom app. If you subscribed via our website, cancellation is managed at app.photoroom.com.
We don't want to be seen as "snotty scam artists" so let;s make sure we can solve your issue !
Thank you, The Photoroom Team
extremely slow
I bought the program 3 years ago, and used it correctly, but since it got the AI it has become horribly slow, I'm sure I won't renew my subscription.
19 February 2026
Unprompted review
Reply from photoroom.com
Thank you for your three years of loyalty and for sharing this.
App performance slowing down as we've built out Photoroom's AI capabilities is something we're actively working to improve, it shouldn't come at the cost of speed for everyday use. Before your renewal, please reach out to our support team through the app with your device details. That feedback helps us identify and address the specific performance issues affecting users like you.
Thank you, The Photoroom Team
DO NOT DO A FREE TRIAL!
DO NOT DO A FREE TRIAL!! I tried to cancel before the trial ended and it’s incredibly difficult. I couldn’t cancel in time and was charged nearly $90. I emailed customer service because I couldn’t cancel on my own and the response was that I needed to use the chat feature. Used the chat feature and have had no assistance. To cancel on my own I’m stuck in a loop of cancellation articles. It’s incredibly disturbing how difficult this is. Do. Not. Use.
18 February 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this.
Being bounced from email to chat to a loop of cancellation articles, while a charge is pending, is not the experience we want for anyone.
What might be happening is that the trial was taken on a web flow and you are trying to cancel on mobile. On mobile you need to go through the Apple or Google platforms as they are the ones managing the payment. If you took it on web then you should check on a desktop access.
Please contact our support team through the app and ask specifically for a human agent from the start, they can access your account directly, look into the charge, and make sure the cancellation is properly processed.
Thank you, The Photoroom Team
Scam Company
I subscribed to their service and cancelled within the trial period. They are still trying to deduct £70 from my account after a week, subscription cannot be cancelled. SCAMMERS
18 February 2026
Unprompted review
Reply from photoroom.com
Thank you for sharing this. Cancelling within the trial period and still seeing a charge attempt a week later is something that needs to be looked at directly. Please contact our support team through the app, to confirm how you initiated the trial cancellation. They can access your billing records, investigate the charge, and make sure the cancellation is fully processed.
Thank you, The Photoroom Team
tried to charge my credit card after subscription cancellation
Photoroom tried to charge my credit card even though I had canceled my trial subscription and received the cancellation confirmation email a week before the original trial period was scheduled to end. This is a highly unethical behavior from a company. I would trust these scammers. Their photo services just uses Google’s Banana AI which I already paid for through Google anyways—and was why I canceled my trial subscription after I had signed up for the trial and was able to see the actual features in the plan.
15 February 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to share this.
A charge attempt after receiving a cancellation confirmation is something that needs to be investigated directly. Please contact our support team through the app and ask for a human agent, maybe the cancellation flow you initiated didn't work. They can access your billing records and look into exactly what happened on your account.
Please note that we do not "just" use Google Banana AI :) we use a mix of proprietary models and external ones continuously improving our model mix to provide the best visuals for eCommerce use cases.
BEst,
Photoroom Team
Thank you, The Photoroom Team
At nearly £5 a week I expect an app to…
At nearly £5 a week I expect an app to do what I want. I don't expect after 2 days of use for it to be telling me I've used up 80% of data and need to wait for the rest of the week to go by and pay again or upgrade. Further, if I've uploaded a model I want to use to display my clothing, I don't expect Photoroom to keep changing their face. So much time is wasted. If you want to try it, try it for just 1 week and be sure to cancel your subscription within 7 days unless it's perfect for your needs.
3 February 2026
Unprompted review
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