Photospecialist Reviews 

253
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Consumers frequently mention the fantastic selection of photography gear available alongside very competitive pricing across the site. Many buyers appreciate the fast shipping times and find the entire ordering process wonderfully simple and efficient. However, some reviewers were not happy with unexpected delivery delays and exceptionally long wait times for their purchases. A few other people also felt that customer support was unhelpful and extremely slow to respond regarding missing parcels. Some customers experienced frustrating tracking issues and received little assistance when trying to resolve their delayed shipments.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide divergence in experiences. While many... See more

Product

People report ambiguous experiences with product availability and delivery times. Many customers praise the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers experienced a very simple... See more

Price

Clients share positive opinions on price, highlighting keen pricing, fantastic deals, and very good rates... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a mix of pleasant and highly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would ex... See more

Rated 4 out of 5 stars

The order has not been received yet. As far as I know it has been shipped, however it's still stuck in the transit since the 3rd of April.

Rated 5 out of 5 stars

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Contact info

3.8

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(253)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Company uses the joke of a delivery…

Company uses the joke of a delivery service that is DHL - no updates on item for over four days. I emailed the retailer to confirm Irish three pin plug and no response. Cannot recommend this company - and will raise a chargeback if item not delivered by Monday. Item returned to company - no reply - tracking confirmed accepted back and received by company - no refund - 100% AVOID AVOID AVOID

20 May 2026
Unprompted review
Rated 5 out of 5 stars

My package arrived quickly and…

My package arrived quickly and undamaged, the item is in new condition and a great addition to my camera gear, thank you for your professional and prompt service.

15 May 2026
Unprompted review
Rated 4 out of 5 stars

Monitor was out of stock when I ordered…

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would expect an Irish/Uk plug. It came with a European one. No adapter supplied.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order from theri website…

I placed an order from theri website because the website clearly advertised 2–3 day delivery.

The order was placed on Sunday 8 March and was handed to the carrier shortly after. According to the tracking, the parcel left the international sorting center on 10 March.

However, more than 10 days later I still have not received the product.

What is even more concerning is that the tracking did not update for 10 days, leaving me with no information about where the parcel actually was.

Customer support confirmed that the package had been “stuck” since March 10 and that they had to open an investigation with the carrier. One of the explanations mentioned was weather conditions, which is difficult to understand considering that rain is a very normal and frequent condition in Ireland.

Delays can happen, of course. The real issue here is the huge gap between the advertised 2–3 day delivery and the actual experience, which in my case has already taken more than 10 days with very little transparency.

What makes the situation even more disappointing is that no gesture or solution was offered to compensate for this inconvenience. I only received standard customer service replies without any concrete attempt to address the problem or mitigate the delay.

If fast delivery is important to you, I would strongly recommend being cautious and not relying on the delivery times advertised on the website.

17 March 2026
Unprompted review

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