Photovex logo
Visit website

Photovex Reviews 38

•
TrustScore 2.5 out of 5

2.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

2.7

Poor

TrustScore 2.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

BEWARE OF THIS COMPANY

I paid just 0.50 euros to edit a photo for passport....i gave them my credit card and after 48 hours, without a notice, without asking me, took 40 euros from my account.
That time exactly, my bank notified me about it and I sent them a cancellation, asking for my money back.
After two days they answered me, that they can....
BEWARE of this company.... it's not about the money.... it's about how they look their customers....so pity for them.....

17 April 2026
Unprompted review
Rated 1 out of 5 stars

A scam website

A scam website: they charge .5cents for a single photo for passport (ok) but they Start charging 39.90€ per month(!!!!) for a service they do not inform you they subscribe you.
Tha passport photo was so doctored (they removed glasses w/o option to keep them) that could not be used.
The subscription is a pure scam. AVOID THEM!

24 February 2026
Unprompted review
Photovex logo

Reply from Photovex

Hello,

Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that your visit to our site did not meet your expectations.
Your satisfaction is our priority, and we take all customer feedback very seriously. To better understand the situation and offer you a suitable solution, I would like to speak with you directly.

Could you please contact me by email at contact@photovex.com? I am available to discuss what went wrong and work with you to find a solution that suits you.

We are committed to constantly improving our services, and your feedback is invaluable in helping us to do so.

I look forward to hearing from you.

Best regards,

Rated 1 out of 5 stars

Charge money for doing nothing

Charge money for doing nothing
Do not use this.
In small writing they say it only costs €0,50.
Was charged €120 in total after that.
For zero.
This should be illegal.

Your reply is hypocritical: because we have had contact on that exact mail adress.
You say you do'nt refund money.
While nothing was used ever.
Als no mails for payment confirmation to hide from users that you're stealing their money.
You should be ashamed to be alive.

11 February 2026
Unprompted review
Photovex logo

Reply from Photovex

Hello,

Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that your visit to our site did not meet your expectations.
Your satisfaction is our priority, and we take all customer feedback very seriously. To better understand the situation and offer you a suitable solution, I would like to speak with you directly.

Could you please contact me by email at contact@photovex.com? I am available to discuss what went wrong and work with you to find a solution that suits you.

We are committed to constantly improving our services, and your feedback is invaluable in helping us to do so.

I look forward to hearing from you.

Best regards,

Rated 1 out of 5 stars

A scam website that sneakily get you to…

A scam website that sneakily get you to subscribe and then charge your card within 48 hours and have a terrible service and customer service,avoid at all costs

4 February 2026
Unprompted review
Photovex logo

Reply from Photovex

Hello,

Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that your visit to our site did not meet your expectations.
Your satisfaction is our priority, and we take all customer feedback very seriously. To better understand the situation and offer you a suitable solution, I would like to speak with you directly.

Could you please contact me by email at contact@photovex.com? I am available to discuss what went wrong and work with you to find a solution that suits you.

We are committed to constantly improving our services, and your feedback is invaluable in helping us to do so.

I look forward to hearing from you.

Best regards,

Rated 1 out of 5 stars

Hidden account and unauthorized deduction

Hello, as i see i am not the only one having a problem with an unknow subscription. I paid 0.50 EUR on 3.02.2026 for getting a photo for an ID card. one day later, on 4.02.2026 i have noticed that a bigger amount, EUR 39,90 has been deducted from my credit card, for a subscription which i did not made. My request is to reimborse the EUR 39,90 to my credit card account immediately. Thank you!

5 February 2026
Unprompted review
Photovex logo

Reply from Photovex

Hello,

Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that your visit to our site did not meet your expectations.
Your satisfaction is our priority, and we take all customer feedback very seriously. To better understand the situation and offer you a suitable solution, I would like to speak with you directly.

Could you please contact me by email at contact@photovex.com? I am available to discuss what went wrong and work with you to find a solution that suits you.

We are committed to constantly improving our services, and your feedback is invaluable in helping us to do so.

I look forward to hearing from you.

Best regards,

Show reviews in all languages. (38 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look