Terrible
I booked this company to pack and move a mini grand piano. 2 men in a van arrived over an hour late, they were expecting to move an upright piano that was already packaged as that's what the company had told them. When I booked, i booked for a mini grand piano to be packed up and moved. They did not have the correct equipment and had been given incorrect information and were unable to do the job. We paid £100 deposit. Andrew who was our contact with the company who arranged everything then stopped replying to any messages and would not answer his phone. Someone called Imogem, also from Piano movers uk, finally replied and said they would process the refund of £100 and it would like 3-5 working days. That was 6 weeks ago and i have not received any money back from them. I have called and messaged but still no answer. I would never use this company.