Piccalilly Reviews 

67
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This company will be missed! Clothing in bright colours, usually gender neutral, washed well, organically farmed, ethically manufactured, good value for money (imo), good sales, cute designs, great e... See more

Rated 5 out of 5 stars

Beautiful material, wonderful patterns, comfortable fabrics. Love my new tee shirts, comfy slacks and dress. It is where I buy all my baby clothing presents too. Clothes wash really well and always... See more

Rated 5 out of 5 stars

The choice of baby clothes was amazing - lots of colourful patterns. Sale prices allowed me to order more on my first purchase with a new brand than I normally would. Now I know the clothes are top... See more

Rated 5 out of 5 stars

Fabulous organic cotton clothing! Really impressed with the quality and have purchased many times for my own children (for myself from the adult section) and for gifts. In fact, the swaddles have made... See more

Company details

  1. Baby Clothing Shop

Written by the company

Organic cotton clothes, fair-trade clothing and ethical gifts for babies and children. Newborn up to 7-8 years. Certified organic to GOTS Standards through the Soil Association (UK). British design, ethically traded.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.6

All reviews

(67)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company will be missed!

This company will be missed!
Clothing in bright colours, usually gender neutral, washed well, organically farmed, ethically manufactured, good value for money (imo), good sales, cute designs, great email customer service. Website filters were terrible, made it far too hard to see what was in stock, but that's by the by. It's heartbreaking that they are closing down.

30 November 2024
Unprompted review
Rated 3 out of 5 stars

Wrong dress, hassle, refund, all ok.

I ordered an extra large dress and got sent an extra small which was a frustrating start to my first order with them. I emailed and let them know and got no reply. So I sent the dress back and sent another email. Nearly 2 weeks after returning the dress I had no refund and no communication so I posted a 1 star review.
The day after posting my 1 star review I got my refund and an email apology stating they hadn't seen my previous emails and that they would send me a dress. Based on these, I have increased my review to 3 stars. They made a mistake and put it right but it took a lot of effort that I didn't need.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend!

I placed a large order of pyjamas in several sizes and in differing designs. I had a phone call from the company to say one item was out of stock but they gave me a great alternative and sent the parcel the very next day. Very pleased. Always great quality from Piccadilly. Thank you!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Fun, colourful kids clothes

Bought a number of items from Piccalilly over the last few years. Colours are vibrant and the material is good quality. Both the bright colours and the fun designs are so different from the standard high street clothes for kids. Would recommend.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Great baby clothes

Great baby clothes. Love the styles, quality and how good they are for the environment and skin. Can't recommend enough! Will be buying more. x

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality
I've been buying clothes for my children and also some items for myself for several years now. The quality is fantastic, the fabric is soft and the colours stay lovely.

4 June 2024
Unprompted review
Rated 1 out of 5 stars

I’m so confused where all these good…

I’m so confused where all these good reviews are coming from. Multiple items of clothes washed on 30 degrees have now ruined two other laundry loads (easily over £150 of clothing). Thought the first time might be a bit of bad luck but clearly the dye that Picallily uses isn’t properly set across all items of clothing. What’s worse is that we contacted Picallily to explain our disappointment that a 30°c wash was enough to cause horrendous dye run (2 separate emails 3-4 weeks ago) but these were ignored completely.

22 September 2024
Unprompted review
Piccalilly logo

Reply from Piccalilly

Hello Luke, we're sorry that you have had an issue with your order. We did receive an email on 22nd of September and a reply was sent to you on 25th. it appears that your mailbox is full and the email has repeatedly bounced back. As you did not place an order directly with Piccalilly there was no other way of contacting you. Please contact us on info@piccalilly.co.uk or give us a call.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. I was informed an item was out of stock and asked if I would like to replace it with something else. The quality is great as expected. I've bought the same brand from local stores but just wanted to see the other options from the main store. I will order again.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Beautiful outfits that are so comfortable for baby to wear! Great value and my orders always arrive beautifully packaged and quickly!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

I probably don't match their normal…

I probably don't match their normal customer base but as a lady of a certain age I wanted some fun quality pyjamas. The products are superb and I love wearing them! They keep me cool and also warm as so breathable. Staff are wonderful and so is their customer service. Will be ordering more without a doubt x

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Wonderful, unique, great quality baby clothing. Someone gifted us a pair of dungarees when our daughter was born and we’ve gone on to buy the next sizes up as we loved the design it so much! Great customer service too, one of my favourite independent companies to shop at.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

The quality of the clothes is excellent. All organic and fair trade too.
Delivery was very quick.
I am delighted and will shop again.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable !

It was my first time ordering from Piccalilly and I am so chuffed I did ! It was well worth paying the customs fees to have it shipped to France ! The customer service was very responsive and thoughtful, and the quality of the garments is faultless ! I bought the items on sale and even with the additional customs fees (20euros), I don't think I could have found brand new baby clothes of this quality (organic, fair trade and child labour free) closer to home. The prints are beautiful and funky, the material is very soft and the sizing fits very well my baby's growth. I highly recommend this brand.

20 September 2024
Unprompted review

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