PicMonkey Reviews 

Got charged for a service we did not use and customer service refused to cancel and refund the charges. They sign you up for auto renewal and don't remind you.

It's so easy to edit my photos and then add them to designs. I really like all the new templates where I can just replace images.

So... I bought an annual membership a year ago. When renewal came up this month, I told them not to renew. Many emails back and forth over the past 11 days of my repeatedly telling them that I do not authorize the transaction and to discontinue my account. They took the annual fee of $47.55 through PayPal this morning. When I demanded a refund, they sent me a list of hoops to jump through to get a refund on an unauthorized transaction.
I’ve reported them to PayPal and I’m disputing the transaction through my bank.
All this to say: unauthorized online transactions are a thing, even when they guarantee you can discontinue an account/membership.
And don’t do business with PicMonkey. They lack integrity.

HORRIBLE company to deal with! Even though I cancelled within the 7 day free trial I was charged for a FULL year! There is no phone number to talk to a live person to dispute the charge or cancel the unwanted subscription, or even an address to write a letter. The phone number my CC company gave me for PIC Monkey to dispute the charge had a voice recording that stated to send any inquiries to their help desk, because they do not accept phone calls. So after emailing back and forth, I was told that it was in their right to charge a full $119 year subscription to read the fine print, and to feel free to continue to software I don't want and have tried to cancel from the beginning! Also, there is no where on your account to cancel the subscription! BUYER BEWARE!!! HORRIBLE BUSINESS PRACTICES!

I've been using Picmonkey for over 5 years.It is easy to use, and does fantastic work for social media and blog posts.

I recently got a new credit card and when I went to renew, I noticed my subscription had expired.Mimi from customer service explained in a detailed email what happened when they tried to renew, and provided me with refunds and legacy pricing.

Fantastic service to go with their fantastic product.

Thank You

AWFUL!! Horrible business practices..offer the 3 days HAVE to enter card number then charge on day 3 ...(was still unable to even log in!!) no tech support no help! Charged again and again! Finally noticed 3rd month!.. I called you and emailed for 2 months asking help tpo log in since I NEVER logged in at all..even once please return my money..NOPE!!! REFUSED REFUSED. I said I have never used it!! She could not see if I had (give me a breakHUGE SCAMMERS some small company desperate to collect cash who ultimately "sets up a PLAN to charge you" and hope you wont notice and when you do..rude as hell..no refunds wont get supervisor..these companies that "trick" people into paying is dishonest and fraud..I own 2 business NEVER offer this type of deceiful ethica..BOOO! Use be Funky...1000 X 1000 BETTER

Picmonkey charged my credit card TWICE so far without my authorization and never even notified me they were going to charge it! They apparently started charging me January 21st, 2018 and then again they charged me on January 21, 2019. I never even had notice of any sort! I never agreed to a to an upgrade on my free account nor was I even notified my account had been upgraded! I rarely ever used the free account so why would I have wanted to pay to 'upgrade'?! I would have never known if I hadn't logged in to check my credit card as I periodically do. I contacted the customer service and so far have had no response. USERS BEWARE!!

I am scammed. Filled in credit card information with free trail and non renewal but was charged 74 dollars altough I cancelled one year ago and never subscribed for one year and at least one month. Never got any answer from customer service. They only think about the money

They refuse to refund the subscription I forgot to cancel after free period. Never used it £77 robbery.

I use Picmonkey since I was little and I think It was the best experience to learn to use professional tools in fun way.
I help my artistic sense to be more better with this program.
The only thing that ruin all this fantastic work about this program is the customer service.
Are 10 days about that I am still waiting a reply.
They tell that they respond in 24h or less, is a LIAR.
I sended an e-mail about a REFUND, but they don't reply, is un-professional way to mantain customers!.
I am really dissappointed.
All is okay, but YOU DON'T HAVE TO CONTACT CUSTOMER SERVICE, BECAUSE IS DOESN'T EXIST!!!

I was very unsatisfied I reached out to our the company many times no one has reached nor gave me my money back. It's been pass the 48hrs. I feel ripped off

When I used my free trial up and went a day over into the monthly membership, I expected to be charged the £5.99 I had agreed to, however I looked in my bank account and PicMonkey had charged me £77.88. Not what I signed up for at all. I filled out an account and billing slip on their website but haven't even had an automatic email to say they received my complaint. Neither is there a number on display I can call. An incredibly disappointing experience.

I love the software but the customer service is terrible. There is no one to reach when you need help right away. It takes days for them to respond to emails. Then they do not have the answers you need. Then when it finally begins to work they cancel your subscription and the only way to renew is to pay twice as much as your previous rate.

The site and what they offer is great. I have been a paid member for years until they tripled the cost of their membership. I used to pay in the $30 range for a subscription and now it's over $100. You can edit and make fun art on the site. But do you want to share what you did or export it? Fork over the $100+ fee now to do it. That is a HUGE price increase. :( At that price you are better off just forking over the money for a program you own outright.

At one time I loved Picmonkey. As a blogger and content creator, it was flexible and easy to use. Then they got fancy and added features and more useless, confusing, features. I am going back to Canva because this so-called upgraded version absolutely destroys any ability to be creative and customize. This has become a tool for social media hackers and nothing more.

Garbage. The trial requires a credit card set to charge you monthly. LEGIT COMPANIES DON'T NEED A CARD, THEY JUST GIVE YOU 7-14 DAYS TO TRY...………..SCAM

Interface is very unintuitive and confusing with the menus and pictograms. Dirty tricks with automated billing after trial, and if you cancel automatic billing, you cannot finish the trial and they disable your account immediately. Good branding and marketing, which is why they are popular I'm guessing.

Ripped my bank account
I wanted a premium monthly subscription for 7 USD, and woke up one morning and saw they had ripped my bank account for 71,98 USD after I only used the site for one week?! I want my money refunded, this is a SCAM...

updated 13th March
I contacted their support mail and when I mentioned I wanted my money refunded they stopped replying.. This is so upsetting

If you have any issues with PicMonkey, here is what you can expect based on my experience: they are honest, helpful, fair, and very prompt in their responses. You can understand the e-mail (aka it is written with good English), and feel that they really try to understand your situation. I highly recommend working with the company, for their great customer service!

THANK YOU FOR ADDING A GRID! Nothing else to say :) Love the site!