Shipping was fast. It took exactly one week from the time I placed my order to arrive, even though I live in French Polynesia. Deliveries on other stores usually take 2–3 weeks given the distance.
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See what reviewers are saying
Absolutely love these grips — outstanding quality at a great price. I ordered the Hawk Grips and they exceeded my expectations. Shipping to South Africa was impressively fast, and the customer service... See more
Tente trocar o devolver e nunca mais vai querer comprar nesta marca. Eles gozam com as pessoas. Recebem-se centenas de mensagens assim: The last scheduled pick up could not be completed. We ha... See more
Company replied
Awesome stuff, of the highest quality! Fabrics are excellent, accessories are of the best out there, sturdy and a benefit for your workout! The eu site itself needs some improvements to optimise the u... See more
Company details
About Picsilsport
Written by the company
Somos Picsil. Más que una marca, somos una comunidad.
Equipamos a los atletas con el material que necesitan para superar sus límites, dentro y fuera del box, el gimnasio y el ring, desde 2012.
Cada pieza de nuestro equipamiento está diseñada en España con el mismo compromiso, adaptabilidad y resistencia que nos define como marca.
Nuestra garantía de servicio
Comprometidos con servicio y el cliente.
✅ Envío gratuito en pedidos superiores a 60 €
📦 Recibe tu pedido en 24/48 horas
🛡️ 3 años de garantía en todos nuestros productos
Contact info
4.3
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Absolutely disgusting customer service
Absolutely disgusting customer service. I placed an order over a week ago with next day delivery and I am still yet to receive my order or a response to my emails/messages. I have emailed and messaged multiple times with no reply. Messages on social media have been opened! This is a disgrace.
1 August 2023
Unprompted review
Reply from Picsilsport
Good afternoon,
We are very sorry for what happened, we are going to contact the customer service, so that they review what happened with your email and give you an answer as soon as possible.
Sorry for the disturbances.
All the best.
Good product, better service!!
Quick delivery and products as expected. Brand with high quality products that you always get right.
5 April 2023
Unprompted review
Great service
Great service! Ordered a pair of Eagle grips and they teared after 3 months of use, which in my opinion was too soon. Customer service offered to sent me a new pair of grips and adviced me on a more durable set of grips.
1 March 2023
Unprompted review
Buenos productos y envio normal
1 January 2023
Very very very very very slow
Very very very very very slow, I order this on 28th or 29th of December and it arived on 9th of January…..
2 January 2023
Reply from Picsilsport
Good afternoon,
Your order was shipped on December 29 from our warehouses. We are sorry that the transport company was so late, they told us that due to the high demand for shipments, they were having delays in their deliveries.
All the best.
Very slow delivery and not a free shipping as written.
My order was placed on 29.11. and delivered today on 21.12. which is a very long time to wait since it was written that delivery will be 5-7 days.
Also free shipping was not free since I needed to pay to comapny that delivered me a package 10 EUR.
First two orders that I had came through Fedex and the delivery was in time, perfect and free, but this one was through Seur, very slow, required time and energy and not free.
So I am really disapointed with this. Since after my order severel orders you had to city Banja Luka (Bosnia and Herzegovina) based on my reccomendation of your products and delivery. I was first one to order Picsil in my Crossfit Box in Banja Luka and then reccomended to many other people. Really disapointing service with this Seur.
20 December 2022
Reply from Picsilsport
Hi Aleksandar! I am so sorry to read this. We are having problems with the shipping company you mention and we are already taking care of this. Please, write to customer.support@picsilsport.com with the matter. Kind regards!
Haven’t received my items and even if…
Haven’t received my items and even if tried to order outside I could redirect the website to the right one
19 December 2022
Reply from Picsilsport
Hi Iain! I am so sorry to read this. We are having so delays due to these dates. Please, contact our customer service team on customer.support@picsilsport.com
The grips have been used 3-4 times and…
The grips have been used 3-4 times and look strong and nice:-)
8 December 2022
What is going on with your company
What is going on with your company? I payed 16 euros for express delivery and 8 days now you can’t even inform me where my order is!! Unacceptable
14 December 2022
Reply from Picsilsport
Hi Tolis! I am so sorry to read this. We are having some delays due to these dates. Please, contact our customer support team on customer.support@picsilsport.com . Sorry for the inconvenience!
11 days and still don’t have my items…
11 days and still don’t have my items .. some how my package is in Bulgaria last 3 days … Since Monday I send a mail to support for information about my order and it’s Friday today and still no answer after 4 days…
8 December 2022
Reply from Picsilsport
Hi Stathis ! We are so sorry to hear this. You can also contact our tea at +34 910 053 767 . Sorry for the inconvenience!
Bad service
I send them I made a mistake with my order and then they said we’ll make it correct and then nothing happens.
28 November 2022
Reply from Picsilsport
Hello Abdelrahman! Many times if the order has already been processed it cannot be modified. In these cases, it is better to call us at +34 910 053 767. Sorry for the inconvenience!
Jump rope
I was looking for a good crossfit jump rope for my family (me, wife and son) and I chose Picsil and I was not disappointed, thank you Picsil!
5 December 2022
Reply from Picsilsport
Good morning,
after reviewing your shipment and tracking number, our shipping company informs us that your order was delivered on December 2nd. Please check it to verify that everything is ok and if not, please contact us at customer.support@picsilsport.com
Thank you,
Customer Service
PicSil
Custom Lumbar Belt
Ordered the custom lumbar belt as a gift. Great quality product, personalisation is a brilliant option and would highly recommend. Very fast turnaround for delivery to Ireland. Great product and service from PICSIL!
23 October 2022
the invoice has not been specified yet
the invoice has not been specified yet. because of this, the delivery company cannot deliver the goods
14 November 2022
Reply from Picsilsport
I am so sorry to read this. Please, contact our customer support and they will help you with this: commercial.support@picsilsport.com
Good products and fast delivery
Delivery to Copenhagen in 6 days. Size guide and YouTube videos helped a lot to find the right grips. I also ordered a speed rope that has very nice length fitting with a click of a button on the top of the handle to adjust length. I will definitely order again next time.
26 October 2022
Absolutely amazing grips
Absolutely amazing grips! Protective and effective and gorgeous! If u need protection for high volumes, go for them!
9 September 2022
Reply from Picsilsport
Thank you Andrea!
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