My honest review of Pictory.ai. This is one of the best video generation AIs with many features. I have been using this platform for a very long time; the dashboard is easy to navigate, and it deliver... See more
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Review summary
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I've tried many AI video generation platforms. They all have their pluses and minuses. What I like about Pictory is its simplicity and its affordability. With some other platforms, I have to spend day... See more
Company replied
Pictory is an amazing tool! It makes turning blog posts and ideas into professional-looking videos incredibly easy. The AI features save me a ton of time, and the whole process is simple and intuitive... See more
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Pictory has been really helpful for turning ideas and written content into videos quickly. It’s easy to use, even if you don’t have any video editing experience, and it saves a lot of time compared... See more
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Company details
About Pictory.ai
Written by the company
Democratizing Video Creation with AI
Pictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI.
Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.
What you can create with Pictory- Short branded learning clips for training and internal communication
- Training and onboarding videos generated directly from scripts
- Sales, pitch, and explainer videos for business development
- Highlight clips from long recordings for knowledge sharing
- Videos from blog posts, documentation, and URLs
- Automatically captioned videos for accessibility and reach
- Prompt to Video: Generate videos directly from a simple text prompt.
- Text to Video: Turn scripts into professional videos with AI voices and visuals.
- URL to Video: Convert articles and web pages into shareable videos.
- Edit Video Using Text: Make edits by changing words instead of timelines.
- PPT to Video: Transform presentations into narrated videos.
- Summarize to Video: Condense long content into clear video summaries.
- Images to Video: Create videos from images using AI image generation.
- Video Recording: Record and enhance videos inside the AI Studio.
- AI Image Generation and AI Studio: Create visuals and videos in one place.
- Consistent Branding: Add logos, colors, intros, outros, and watermarks.
- Scalable Content Creation: Produce videos faster without increasing costs.
- Easy to Use: Cloud-based, no downloads, works on any computer.
- Collaboration Ready: Built for teams that need speed and consistency.
Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people actually watch.
Contact info
17625 48TH AVE SE, 98012, BOTHELL, United States
- support@pictory.ai
- pictory.ai
4.2
Great
642 reviews
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Replied to 100% of negative reviews
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Quick, Helpful, and Customer-Focused
I had a great experience with Pictory! The team was quick to respond and assist with my query, going beyond my request by moving my subscription, applying a generous Black Friday offer, and handling my refund without any hassle. Everything was smooth and professional — you can tell they are a customer-first company and genuinely care. Highly recommend!
27 November 2025
Unprompted review
Reply from Pictory.ai
Hi tJo! Lis here. Thank you for sharing such a kind review. I am really glad to hear your experience with the team was smooth and helpful. It means a lot to know you felt supported and well taken care of.
If you enjoy connecting with other creators, you are welcome to join our Facebook community at https://www.facebook.com/groups/863439644603943/
. It is a great place to learn and share tips.
Thanks again for the lovely feedback.
Lis
Happy to take your money, impossible to contact to resolve the issue
Pictory have just charged me £359 for an annual plan that I did not request - I've been paying monthly so I'm not sure how this happened. I am trying to get through to their Customer Success team to arrange a refund, but can't get past their AI chatbot. I'm trying to get my money back through my bank.
Don't sign up for this service - check out alternative AI to video platforms instead.
26 November 2025
Unprompted review
Reply from Pictory.ai
Hello, Lis here.
I am very sorry you had this experience. Thank you for taking the time to share it with us.
I just escalated your case to our support team. They let me know your case has been handled.
Please also check your spam or promotions folder, in case our message landed there by accident. It happens sometimes.
Please let us know if there is anything else we can help you with.
Lis
Impossible to unsubscribe from their spam.
Impossible to unsubscribe from their emails.
These people continue to send you spam even if you unsubscribed hundreds of times.
25 November 2025
Unprompted review
Reply from Pictory.ai
Hi Ronald,
I am Lis, and I am truly sorry to read this review. It is absolutely unacceptable that you continue to receive our emails after attempting to unsubscribe multiple times.
I want to assure you that this is not intentional, and I sincerely apologize for this.
I need your help to fix this immediately.
Please send me an email with the email address that is still receiving the messages to lisana@pictory.ai
I will personally ensure that your address is fully and permanently removed. Let me investigate this.
Sincerely,
Lis
DONT DO IT!
DONT DO IT!! - dont give these people your email address whatever you do!
You'll be getting spam for the rest of your life!
As for the platform..... very outdated, the model just picks a random keyword out of any given sentence, relevant or not, and pulls a picture of that word.
Great if youre 6 yrears old.... otherwise... not much use. EDIT...DESPITE CLAIMS TO THE CONTRARY, UNSUBSCRIBING FROM EMAILS HAS ZERO EFFECT....YOU STILL GET THEM, RELENTLESSLY.
25 November 2025
Unprompted review
Reply from Pictory.ai
Hey, I'm Lis from Pictory, and I appreciate you sharing your review. I want to address two key points:
Email/Spam: I sincerely apologize if you felt flooded with emails. We strictly follow anti-spam guidelines. If you are receiving unwanted emails, please click the "Unsubscribe" link at the bottom of any message. If you did, let us double-check. Please email me at lisana@pictory.ai, and I will personally ensure your email is removed from all marketing lists.
Platform Quality: I understand your frustration with the AI's keyword selection. Our team is constantly improving the model's accuracy.
Please know that you have full manual control to change the keyword or select a specific visual clip for every scene to ensure the final output is highly relevant and professional.
We are committed to delivering a valuable tool and we hope you reconsider your experience.
Best
Lis.
extremely disappointing
My experience with Pictory.ai has been extremely disappointing. There was no email, no reminder, and no notification before the subscription renewal, so the charge came completely unexpected. I did not use the service at all.
Canceling the subscription is unnecessarily complicated. You are forced to deal with a very poor AI chatbot that struggles with basic tasks like cancellation or refund requests. There is no simple, direct way to cancel.
On top of that, I cannot find any invoice for the recent charge — not in my dashboard, not by email. Instead, you are pushed to contact support again just to get something as basic as an invoice.
Overall, a very frustrating and customer-unfriendly experience. Not recommended.
24 November 2025
Unprompted review
Reply from Pictory.ai
Hello Ste, Lisa here.
Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your subscription renewal.
I've immediately escalated your case to our support team to ensure this gets the attention it deserves.
Has your issue been resolved yet? If not, please reach out directly to support@pictory.ai with your account details. Our team will prioritise your request and work to resolve this as quickly as possible.
I'm taking these concerns seriously and want to make sure you're taken care of.
Lisa
Company charges for a subscription when…
Company charges for a subscription when cancelled.
18 November 2025
Unprompted review
Reply from Pictory.ai
Hello Charles, Lisa here.
Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your subscription renewal.
I understand you were charged after cancelling your subscription. I've immediately escalated your case to our support team to ensure this gets the attention it deserves.
Has your issue been resolved yet? If not, please reach out directly to support@pictory.ai with your account details and reference that your case has been escalated. Our team will prioritise your request and work to resolve this as quickly as possible.
I'm taking these concerns seriously and want to make sure you're taken care of.
Lisa
Do NOT use this platform.
Do NOT use this platform.
I paid for a full yearly subscription, but after generating only 20 minutes of videos, I received a message saying my quota for premium voiceovers was used up and that I needed to top up — even though my plan clearly states I should have 60 minutes of premium voiceover included.
I couldn’t even listen to the voiceover on videos I had already generated before the message appeared.
I contacted support, and after five days they finally replied, only to tell me that every time you regenerate a voice, it deducts from your quota. What about the previously generated videos? Why can’t I listen to them, even though they were already part of the quota I paid for. No answer.
My videos ended up being over a week delayed, so I thought I would wait for the new cycle. My subscription started on the 20th, so logically the new cycle should start on the 20th as well. But apparently, their cycle renews on the 1st of the month, not when you actually begin your subscription.
I don’t have time to wait another 10 days. I contacted support again to ask how I can top up the premium voice minutes — no reply. If I try to top up myself, the system forces me to pay for another full year for top up (almost $90) on top of the amount I already paid, even though I have only used the service for two weeks.
Then, when I tried to cancel my subscription, I was met with a bot informing me that if I cancel, all my videos will be permanently deleted.
Overall terrible experience, and very poor customer service.
21 November 2025
Unprompted review
Reply from Pictory.ai
Hello Viktoriya, Lisa here.
Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your voiceover minutes.
I've immediately escalated your case to our support team to ensure this gets the attention it deserves.
Has your issue been resolved yet? If not, please reach out directly to support@pictory.ai with your account details. Our team will prioritise your request and work to resolve this as quickly as possible.
I'm taking these concerns seriously and want to make sure you're taken care of.
Lisa
Reply from Pictory.ai
Thank you so much for sharing this 💜
It also means a lot to hear that our customer service team has been helpful.
If you’d like to connect with other creators or share your work, you’re always welcome to join our Facebook community:
👉 https://www.facebook.com/groups/863439644603943
We’re here anytime you need us!
Unreliable customer service
I’m extremely disappointed with Pictory’s customer service. I have a fixed upload schedule for YouTube, and two of my videos ran into a download error. I reached out to customer support well in advance with all the information they needed and explained when the issue needed to be resolved, since the video had to go live on a specific date (they had more than a week).
I received a reply the next day saying they would look into it and update me. After that… nothing. I emailed several more times, reminding them that the upload date was getting closer, and still got no response.
I’m very dissatisfied. A platform like this should be reliable, and when issues occur, they shouldn’t interfere with their customers’ upload schedules. I would skip Pictory — and that’s entirely because of their customer service.
19 November 2025
Unprompted review
Reply from Pictory.ai
Hi FH,
I'm Lis, and I want to personally apologize for the frustrating customer service experience you had. You were right to call us out on it!
Here's the good news: We finally tracked down the issue. Both videos are now successfully generated and ready for you to download!
We are actively reviewing our internal follow-up process to ensure this kind of delay never happens again. We truly value you as a customer and hope we can earn back your trust.
Best,
Lis
I have used Pictory for 2 year
I have used Pictory for 2 year. First year the budget plan, this year the standard plan. However I am going to cancel this end of this month.
1. 11 labs voices you get are not as good as 11 labs.
2. AI video clip selection is very bad. It selects video clips on a single word in the sentence. If I do a video on "diabetes reversal" it would have a video on a car reversing.
3. They don't respond to questions promptly. I have never had a real answer except some AI-generated Bullxit.
4. Have not been able to monetise the channel after 2 years try. I have another channel on the same subject, manually done on the same subject in my mother tongue. Created more than 600 videos, but just a waste of time and money.
16 November 2025
Unprompted review
Reply from Pictory.ai
Hi Saman,
Thank you for sharing your experience. We’re truly sorry to hear that things haven’t worked as expected.
We take your feedback seriously, especially around voice quality, AI clip selection, and support response times, and your comments help us continue improving.
Our support team mentioned that your case was escalated internally for review. Could you please let us know if the issue you were facing has now been resolved? We want to make sure nothing was left pending.
If not. You can reach us anytime at support@pictory.ai, and we’ll make sure a team member follows up personally.
Thank you again for being with Pictory these past two years. We truly appreciate your time and trust.
Lisa, Pictory Team
video creation made easy
video creation made easy, excellent feature and smooth interface and a responsive customer service team
7 July 2025
Unprompted review
Reply from Pictory.ai
Thank you so much for sharing this 💜
We’re really glad to hear that creating videos feels easy for you and that the interface is working smoothly. It also means a lot to hear that our customer service team has been helpful.
If you’d like to connect with other creators or share your work, you’re always welcome to join our Facebook community:
👉 https://www.facebook.com/groups/863439644603943
We’re here anytime you need us!
Pictory is a Great tool with awesome Support when you need it!!
Yash and the entire Pictory team provide the best support that I have ever experienced. There is no video generation tool quite like Pictory and I don’t know what I would do if I had to choose a different process. The Pictory platform is consistently being improved with new functions that have made each video that I have generated better than the last! Support is very knowledgeable about their tool and are ready to help when I have questions. Very happy annual subscriber here!
12 November 2025
Unprompted review
Reply from Pictory.ai
Thank you so much for this amazing feedback 💜
We’re really happy to hear how much value you’re getting from the platform and that our support team, especially Yash, has been helpful for you. We put a lot of care into improving Pictory week after week, so knowing that each new feature is making your videos even better means a lot to all of us.
Thank you for being an annual subscriber and for trusting us with your video creation.
If you ever want to share your work, get inspiration, or connect with other creators, we’d love to have you in our Facebook community:
👉 https://www.facebook.com/groups/863439644603943
We’re here anytime you need us! 💜
This is a great tool
This is a great tool. I never had video creation experience and I have been able to create product videos on my own for our company!
5 November 2025
Reply from Pictory.ai
Thank you so much for sharing this 💜
It’s amazing to hear that you were able to create your own product videos without prior experience. That’s exactly why we built Pictory, to make video creation accessible and simple for everyone.
If you ever want tips, inspiration, or to see what other creators are making, feel free to join our Facebook community:
👉 https://www.facebook.com/groups/863439644603943
So happy to have you with us!
I have been with Pictory.ai for over 1…
I have been with Pictory.ai for over 1 year. I jumped over a few learning curves both mine and Pictory's system. Sometimes the system didn't perform like it could have, but Pictory.ai fixed many of those problems in time. Patience won out because Pictory.ai has added a host of advanced technological features that are so easy to use and contributes to the overall design of my videos. Thank you!
5 November 2025
Reply from Pictory.ai
Thank you so much for sharing your experience 💜
It means a lot to hear that you stayed with us through the learning curve, both yours and ours. We know the platform wasn’t perfect in the early days, and we truly appreciate your patience as we worked through improvements. Your message is a great reminder of why we keep building and refining.
I’m really glad the new features are helping elevate your videos. We have more updates coming soon, and I’d love for you to be part of our Facebook community where we share tips, workflows, and early announcements:
👉 https://www.facebook.com/groups/863439644603943
Thank you again for being with us on this journey!
Useful AI Tool for Videos
I've used this AI website in creating a video for my clients YouTube Channel, the text to video feature is very helpful for us and it really made our work a lot easier.
1 October 2025
Reply from Pictory.ai
Thank you so much for sharing this! 💜
We’re really glad to hear that Pictory helped you create videos for your client’s YouTube channel and that the text-to-video feature made your workflow easier.
If you want to get even more out of Pictory, feel free to join our Facebook community where more than 12,000 creators share tips, tricks, and real examples:
👉 https://www.facebook.com/groups/863439644603943
Thanks for trusting Pictory. We’re always here to support you!
Reply from Pictory.ai
Hi Fuzile! 💜 Lis from Pictory here.
Thank you so much! We’re glad to hear you’re enjoying Pictory. 🎥✨
If you’d like to connect with other creators and get inspired, join our Facebook community — it’s a great space to share your videos and tips:https://www.facebook.com/groups/863439644603943
Thank you!
Ι created my own ppt presentations and…
Ι created my own ppt presentations and Pictory.ai turned them into videos (from Greek to English). It was great fun to transform all this material and create something new! Thank you
3 November 2025
Reply from Pictory.ai
Hi Lemonia! 💜 Lis from Pictory here.
That sounds amazing, we love hearing how you’re using Pictory to turn PowerPoint presentations into videos!
If you’d like to share your creations or get inspired by other users, we’d love to see you in our Facebook community:https://www.facebook.com/groups/863439644603943
Would highly recommend
Very user friendly interface. Technical quick to respond to queries. Pictory improves its service based on client suggestions. Very happy with overall service. Would highly recommend
9 November 2025
Reply from Pictory.ai
Hi Tony! 💜 Lis from Pictory here.
Thank you so much for your thoughtful feedback — it truly means a lot to our team! 🌟 We’re always listening to our users and improving based on your suggestions, so hearing this makes our day.
If you haven’t already, come join our Facebook community — it’s where many of our updates and feature discussions start
👉 Join here: https://www.facebook.com/groups/863439644603943
We’d love to have you there! 🙌
Reply from Pictory.ai
Hi Saleem! 💜 Lis from Pictory here.
Thank you so much for your kind words! We’re glad to hear you find Pictory simple, effective, and easy to use—that’s exactly what we aim for. 🙌
Are you already part of our Facebook community? It’s a great place to connect with other creators and get tips to make the most of Pictory:
👉 https://www.facebook.com/groups/863439644603943
i've made just one but liked a lot
i've made just one but liked a lot, maybe i'll try another one and sign a plan, but it's too expensive to me now
7 November 2025
Reply from Pictory.ai
ChatGPT Plus
Hi Carlos! 💜 Lis from Pictory here.
We’re so happy to hear you liked your first video! 🎬
We have some exciting surprises coming this week, so keep an eye on our social media channels 👀✨
You might just find the perfect moment to grab your plan!
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