After using Pictory AI for a few months, it’s become my go-to platform for creating videos from text, URLs, and PowerPoints. I use it for internal training, video sales letters, quick shorts, and lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using pictory from 4 months to make faceless videos. In being I faced many issues with this tool to make high quality visuals and voiceovers and sometimes it took so much time to load files.... See more
Company replied
I’ve been an early adopter of Pictory.AI since 2021, and it’s seriously become my go-to video sidekick. What started as a nifty “script-to-video” tool has ballooned into a full-blown content... See more
Company replied
Yash and the entire Pictory team provide the best support that I have ever experienced. There is no video generation tool quite like Pictory and I don’t know what I would do if I had to choose a diffe... See more
Company replied
Company details
About Pictory.ai
Written by the company
Democratizing Video Creation with AI
Pictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI.
Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.
What you can create with Pictory- Short branded learning clips for training and internal communication
- Training and onboarding videos generated directly from scripts
- Sales, pitch, and explainer videos for business development
- Highlight clips from long recordings for knowledge sharing
- Videos from blog posts, documentation, and URLs
- Automatically captioned videos for accessibility and reach
- Prompt to Video: Generate videos directly from a simple text prompt.
- Text to Video: Turn scripts into professional videos with AI voices and visuals.
- URL to Video: Convert articles and web pages into shareable videos.
- Edit Video Using Text: Make edits by changing words instead of timelines.
- PPT to Video: Transform presentations into narrated videos.
- Summarize to Video: Condense long content into clear video summaries.
- Images to Video: Create videos from images using AI image generation.
- Video Recording: Record and enhance videos inside the AI Studio.
- AI Image Generation and AI Studio: Create visuals and videos in one place.
- Consistent Branding: Add logos, colors, intros, outros, and watermarks.
- Scalable Content Creation: Produce videos faster without increasing costs.
- Easy to Use: Cloud-based, no downloads, works on any computer.
- Collaboration Ready: Built for teams that need speed and consistency.
Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people actually watch.
Contact info
17625 48TH AVE SE, 98012, BOTHELL, United States
- support@pictory.ai
- pictory.ai
3.6
Average
527 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pictory.ai
Hello! Lis here. Thanks for sharing your thoughts. We appreciate you taking the time to leave a review. If there is anything specific you think we could improve, feel free to share your ideas on https://feedback.pictory.ai/roadmap We are always listening.
Lis
Reply from Pictory.ai
Hello Wagas! Lis here. Thanks so much for the kind words. We are really glad you are enjoying Pictory. If you feel like connecting with other creators and sharing ideas, you might enjoy our Reddit community at https://www.reddit.com/r/Pictory_Community/
. Appreciate you taking a moment to leave a review.
Lis
Easy to use and effective video making platform
Easy to use and effective platform to make true - to- life beautiful videos
9 December 2025
Reply from Pictory.ai
Hello Ayorinde! Lis here.
Thank you so much for sharing this wonderful feedback. It is great to hear that you find Pictory easy to use and effective for creating true to life videos. Reviews like yours help other creators feel confident trying the platform.
If you ever want to connect with more creators and share your work, you are very welcome to join our Reddit community: https://www.reddit.com/r/Pictory_Community/
Let me know if you ever need anything.
Lis
I have just joined Pictory this week…
I have just joined Pictory this week but so far the help from employees has been quick and very helpful. Looking forward to using the program.
8 December 2025
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Welcome to Pictory. I’m so glad to hear you just joined and already found the team helpful and quick to respond. That is great to read.
I hope you enjoy exploring the tools and creating your first videos. If you ever have questions or want tips, feel free to reach out. And if you want to connect with other new creators, you can join our Reddit community: https://www.reddit.com/r/Pictory_Community/
Lis
Pictory is a very well-designed…
Pictory is a very well-designed platform for AI-powered video creation. The tools are intuitive, the interface is clean, and the workflow is easy to understand even for beginners.
Although I subscribed expecting a specific feature that was not part of the platform, the Pictory support team surprised me in a very positive way. I reached out explaining my situation and they responded quickly, with professionalism and empathy. They offered me a courtesy refund even though refunds are not usually provided for subscriptions.
This level of customer service demonstrates transparency, respect for the user, and a genuine focus on customer satisfaction.
Even though I am not currently using the service, I feel confident recommending Pictory as a trustworthy and customer-centric company.
4 December 2025
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thank you for taking the time to share such thoughtful feedback. It means a lot to hear that you found Pictory easy to use and well designed, and even more that our support team was able to help you feel taken care of during your experience.
I appreciate you highlighting the professionalism and empathy you received. The team works hard to provide clear communication and fair solutions, so your words will make their day.
Even though you are not using the platform right now, your willingness to recommend Pictory shows real trust. Thank you for that.
If you ever return to video creation, we would love to have you back. And if you ever want to connect with other creators, our Reddit community is a great place to explore: https://www.reddit.com/r/Pictory_Community/
Lis
its been excellent and exceptional…
its been excellent and exceptional service. kept on improving
4 December 2025
Reply from Pictory.ai
Hello Chika! Lis here. Thank you for sharing this wonderful feedback. It means a lot to hear that your experience has been excellent and that you see ongoing improvement. If you ever want to connect with other creators and share how you use Pictory, you are welcome to join our Reddit community at https://www.reddit.com/r/Pictory_Community/
.
Ease if making videos and editing
Ease if making videos and editing. It's working great.
2 December 2025
Reply from Pictory.ai
Hello Dennis! Lis here. Thank you for sharing this positive review. I am happy to hear that creating and editing videos has been easy for you and that everything is working well.
If you would like to connect with other creators and pick up more tips, you can join our Reddit community at https://www.reddit.com/r/Pictory_Community/
.
We appreciate you taking the time to share your experience.
Lis
Amazing video tool
8 December 2025
Reply from Pictory.ai
Hello! Lis here. Thank you so much for the lovely review. It is great to hear that you are enjoying Pictory and finding it amazing for your video creation workflow.
If you want to connect with other creators who share tips and inspiration, you are welcome to join our Reddit community at https://www.reddit.com/r/Pictory_Community/
.
Thanks again for taking the time to share your feedback.
Lis
This is a very useful and friendly product
This is a very useful and friendly product. I enjoy it a lot. Easy to use and with a lot of helpful features.
1 December 2025
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thank you for sharing this kind feedback. I am happy to hear you find Pictory useful and easy to work with. It is great to know the features are helping you create the videos you want.
If you would like to connect with other creators, you can join our Reddit community. It is a friendly space to share ideas and learn from others. https://www.reddit.com/r/Pictory_Community/
Thank you again for taking the time to leave a review.
Lis
I recently contacted customer service…
I recently contacted customer service regarding a billing issue on my annual subscription, and I was incredibly impressed with the support I received. The team quickly helped me get the credit applied to my invoice, and they handled everything with professionalism and efficiency.
On top of that, they offered me an amazing Black Friday deal that made my renewal even better value. It really showed they care about their customers. I am very happy with the service and recommend them.
2 December 2025
Unprompted review
Reply from Pictory.ai
Hello! Lis here. Thank you for sharing this thoughtful feedback. I am really glad to hear that the team helped you with your billing issue and that the Black Friday offer worked well for your renewal. It means a lot to know the experience felt smooth and professional.
Since you are a happy customer, you might enjoy joining our creators community on Reddit. It is a great place to connect with others using Pictory. https://www.reddit.com/r/Pictory_Community/
Thank you again for taking the time to share your experience.
Lis
My Pictory.AI Ride—Since 2021 and Still Thrilled!
I’ve been an early adopter of Pictory.AI since 2021, and it’s seriously become my go-to video sidekick. What started as a nifty “script-to-video” tool has ballooned into a full-blown content powerhouse—minus the headache.
Here’s why I keep coming back:
• Instant Videos from Text: Paste a blog post or script and get polished clips in minutes—no editing degree needed.
• Auto-Captions & Translations: Captions sync themselves, and you can hit global audiences without lifting a finger.
• Brand Kit & Templates: My fonts, colors and logo auto-load every time—one setup, endless on-brand videos.
• AI Voiceovers & Music: Natural voices + royalty-free tracks = professional videos without the mic sweat.
• Blog-to-Video Wizard: Long articles into snackable teasers for social—game-changer.
Plus, Pictory’s actually builds features users ask for. If you want slick videos without the stress (or agency bills), give it a whirl!
1 December 2025
Unprompted review
Reply from Pictory.ai
Hi Nancy! Lis here. Thank you for sharing such a kind review. I am really glad to hear your experience with the team was smooth and helpful. It means a lot to know you felt supported and well taken care of.
If you enjoy connecting with other creators, you are welcome to join our Facebook community at https://www.facebook.com/groups/863439644603943/
. It is a great place to learn and share tips.
Thanks again for the lovely feedback.
Lis
plenty of creative resources
plenty of creative resources, high quality video creation assets, top support.
26 October 2025
Reply from Pictory.ai
Hi Sergio! Lis here. Thank you for sharing this positive feedback. I am happy to hear you are enjoying the creative resources and that the support team has been helpful.
If you want to connect with more creators and share your work, you can join our Facebook community at https://www.facebook.com/groups/863439644603943/
.
Thanks again for taking the time to leave a review.
Lis
Auto-renewal is deceptive and misleading...lawsuit?
I would give the platform's functionality 3 stars: it works well, although their Eleven Labs voices aren't great and the software glitches. My main issue is that they don't send renewal reminder emails. My yearly plan renewed for $468 without any heads-up. My situation was made even more frustrating because I hadn't used Pictory in several months. I searched spam, junk, everything - no email reminder from the company. It's proper practice to provide a renewal reminder - it's mandated in California.
Also, the cancelation terms are misleading - I was unaware you could pause the subscription. The option is not initially presented in the cancellation workflow. Instead, the UI shows a message saying that cancelling means you'll lose everything (projects), which makes it confusing. You have to keep proceeding in the workflow in order to get the option to pause. Other companies have been sued for deceptive practices like this, and California is strict about it. It's a pretty easy setup for a lawsuit especially if other users have had similar issues.
I tried to speak with a live agent about this but could only create a support ticket. Meanwhile, I'm $468 in the hole. I wish I had set my own reminder, but again, most other companies give you a heads up, especially for large renewals like these.
28 November 2025
Unprompted review
Reply from Pictory.ai
Hi there, Lis here. I am sorry for the misunderstanding, and thank you for sharing your experience. Your feedback is important and helps us improve our processes so everything is clearer for our users.
The team confirmed that your refund has already been processed. When you have a moment, please check the confirmation email we sent. If you do not see it in your main inbox, you may want to check your spam or junk folder.
If you need anything else, you can reply directly to the same support thread so everything stays in one place.
Lis
Quick, Helpful, and Customer-Focused
I had a great experience with Pictory! The team was quick to respond and assist with my query, going beyond my request by moving my subscription, applying a generous Black Friday offer, and handling my refund without any hassle. Everything was smooth and professional — you can tell they are a customer-first company and genuinely care. Highly recommend!
27 November 2025
Unprompted review
Reply from Pictory.ai
Hi tJo! Lis here. Thank you for sharing such a kind review. I am really glad to hear your experience with the team was smooth and helpful. It means a lot to know you felt supported and well taken care of.
If you enjoy connecting with other creators, you are welcome to join our Facebook community at https://www.facebook.com/groups/863439644603943/
. It is a great place to learn and share tips.
Thanks again for the lovely feedback.
Lis
Happy to take your money, impossible to contact to resolve the issue
Pictory have just charged me £359 for an annual plan that I did not request - I've been paying monthly so I'm not sure how this happened. I am trying to get through to their Customer Success team to arrange a refund, but can't get past their AI chatbot. I'm trying to get my money back through my bank.
Don't sign up for this service - check out alternative AI to video platforms instead.
26 November 2025
Unprompted review
Reply from Pictory.ai
Hello, Lis here.
I am very sorry you had this experience. Thank you for taking the time to share it with us.
I just escalated your case to our support team. They let me know your case has been handled.
Please also check your spam or promotions folder, in case our message landed there by accident. It happens sometimes.
Please let us know if there is anything else we can help you with.
Lis
Impossible to unsubscribe from their spam.
Impossible to unsubscribe from their emails.
These people continue to send you spam even if you unsubscribed hundreds of times.
25 November 2025
Unprompted review
Reply from Pictory.ai
Hi Ronald,
I am Lis, and I am truly sorry to read this review. It is absolutely unacceptable that you continue to receive our emails after attempting to unsubscribe multiple times.
I want to assure you that this is not intentional, and I sincerely apologize for this.
I need your help to fix this immediately.
Please send me an email with the email address that is still receiving the messages to lisana@pictory.ai
I will personally ensure that your address is fully and permanently removed. Let me investigate this.
Sincerely,
Lis
DONT DO IT!
DONT DO IT!! - dont give these people your email address whatever you do!
You'll be getting spam for the rest of your life!
As for the platform..... very outdated, the model just picks a random keyword out of any given sentence, relevant or not, and pulls a picture of that word.
Great if youre 6 yrears old.... otherwise... not much use. EDIT...DESPITE CLAIMS TO THE CONTRARY, UNSUBSCRIBING FROM EMAILS HAS ZERO EFFECT....YOU STILL GET THEM, RELENTLESSLY.
25 November 2025
Unprompted review
Reply from Pictory.ai
Hey, I'm Lis from Pictory, and I appreciate you sharing your review. I want to address two key points:
Email/Spam: I sincerely apologize if you felt flooded with emails. We strictly follow anti-spam guidelines. If you are receiving unwanted emails, please click the "Unsubscribe" link at the bottom of any message. If you did, let us double-check. Please email me at lisana@pictory.ai, and I will personally ensure your email is removed from all marketing lists.
Platform Quality: I understand your frustration with the AI's keyword selection. Our team is constantly improving the model's accuracy.
Please know that you have full manual control to change the keyword or select a specific visual clip for every scene to ensure the final output is highly relevant and professional.
We are committed to delivering a valuable tool and we hope you reconsider your experience.
Best
Lis.
extremely disappointing
My experience with Pictory.ai has been extremely disappointing. There was no email, no reminder, and no notification before the subscription renewal, so the charge came completely unexpected. I did not use the service at all.
Canceling the subscription is unnecessarily complicated. You are forced to deal with a very poor AI chatbot that struggles with basic tasks like cancellation or refund requests. There is no simple, direct way to cancel.
On top of that, I cannot find any invoice for the recent charge — not in my dashboard, not by email. Instead, you are pushed to contact support again just to get something as basic as an invoice.
Overall, a very frustrating and customer-unfriendly experience. Not recommended.
24 November 2025
Unprompted review
Reply from Pictory.ai
Hello Ste, Lisa here.
Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your subscription renewal.
I've immediately escalated your case to our support team to ensure this gets the attention it deserves.
Has your issue been resolved yet? If not, please reach out directly to support@pictory.ai with your account details. Our team will prioritise your request and work to resolve this as quickly as possible.
I'm taking these concerns seriously and want to make sure you're taken care of.
Lisa
Company charges for a subscription when…
Company charges for a subscription when cancelled.
18 November 2025
Unprompted review
Reply from Pictory.ai
Hello Charles, Lisa here.
Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your subscription renewal.
I understand you were charged after cancelling your subscription. I've immediately escalated your case to our support team to ensure this gets the attention it deserves.
Has your issue been resolved yet? If not, please reach out directly to support@pictory.ai with your account details and reference that your case has been escalated. Our team will prioritise your request and work to resolve this as quickly as possible.
I'm taking these concerns seriously and want to make sure you're taken care of.
Lisa
Do NOT use this platform.
Do NOT use this platform.
I paid for a full yearly subscription, but after generating only 20 minutes of videos, I received a message saying my quota for premium voiceovers was used up and that I needed to top up — even though my plan clearly states I should have 60 minutes of premium voiceover included.
I couldn’t even listen to the voiceover on videos I had already generated before the message appeared.
I contacted support, and after five days they finally replied, only to tell me that every time you regenerate a voice, it deducts from your quota. What about the previously generated videos? Why can’t I listen to them, even though they were already part of the quota I paid for. No answer.
My videos ended up being over a week delayed, so I thought I would wait for the new cycle. My subscription started on the 20th, so logically the new cycle should start on the 20th as well. But apparently, their cycle renews on the 1st of the month, not when you actually begin your subscription.
I don’t have time to wait another 10 days. I contacted support again to ask how I can top up the premium voice minutes — no reply. If I try to top up myself, the system forces me to pay for another full year for top up (almost $90) on top of the amount I already paid, even though I have only used the service for two weeks.
Then, when I tried to cancel my subscription, I was met with a bot informing me that if I cancel, all my videos will be permanently deleted.
Overall terrible experience, and very poor customer service.
21 November 2025
Unprompted review
Reply from Pictory.ai
Hello Viktoriya, Lisa here.
Thank you for bringing this to our attention, and I sincerely apologize for any confusion regarding your voiceover minutes.
I've immediately escalated your case to our support team to ensure this gets the attention it deserves.
Has your issue been resolved yet? If not, please reach out directly to support@pictory.ai with your account details. Our team will prioritise your request and work to resolve this as quickly as possible.
I'm taking these concerns seriously and want to make sure you're taken care of.
Lisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.