pictureframes.com Reviews 4,387

Dented frame in my last order.
D. Lockwood

Great quality, quick delivery, good value

Wrong size was sent and cannot get the company to correct the order.

I've been consistantly ordering frames from you for years and it would be nice if by now i would be given a whole sale discount, and yet nothing. check my records, first under my ex's name, robert cullinane and now under my own name, it's probably at least 15+ years.

I am a painter who has ordered frames from this company for a number of years. I have never been disappointed. They are efficient, reasonably priced, and have decent sales.

Be more informative about how to measure for frame size. Not all of us do this daily and just felt the info received wasn’t explained very good.

Easy to shop on line. I have been a customer for quite some time. And I am very pleased with the service and quality of the products.

Could not make changes to order even though I contacted you right away/ some of the frames look cheap not the quality I have received in other orders although I paid allot for each

Sent out the incorrect order three times to me and only after insisting on speaking to a manager, I found out that they switched suppliers and the acrylic I wanted to match existing orders was not possible. Even though the previous acrylic was sent out with a brand name on it, they would not even tell me the information of it. If they had informed me that the supply was changing I would’ve kept out of the brand information when it was sent out on a previous order but apparently now that that’s secret information! they have no idea what customer service is!

Fantastic! I highly recommend this company to anyone looking for a canvas frame. The ordering process was easy, the frame is beautifully finished, and it fits my canvas perfectly. The prices were very fair as well. Customer service was outstanding. They helped me quickly and resolved everything fast. Truly great service!

1. First order you didn't have the frame I requested and I waited a couple of weeks.
2. Second order came quickly but with wrong clips to put canvas in frame.
3. Responses from questions asked always included "as mentioned before" which is insulting to the customer who may have forgotten.

Process:
Ordered through their friendly user website. Order confirmation received. Processing update notification received. Shipping notification received. Tracking number received. Delivery. Frame packaged very safely for no damages. Opened package. Frame just what I ordered. What else can anyone want? Thank You:)

I have never received two of the three frames I ordered. Getting a resolution has not been easy. I like the frames, but the order process, logistics, and customer service have been anything but smooth. Not sure that I will use you again. Maybe once, more, if at all.

Easy way to frame my art.

I was able to speak to a human to help me understand the measuring process better. I love this compam=ny

Easiest to use website than any other online frame shop!! Love that.

We are a tax exempt company and I reached out to their customer service to ask how to get this exemption applied, and they told me to send the Order # to a customer service email and they could get the price adjusted. After completing that request, they informed me that an adjustment cant be made after the order is already placed. Just bad customer service.

Customer service was excellent and the return policy was fantastic!