Picture The Stars Reviews 3,629

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 823 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as stunning, special, and unique gifts. Many people highlight the excellent service, noting the ease of ordering and the quick turnaround from order placement to delivery. Reviewers frequently mention the fast delivery times and the secure, well-packaged items, ensuring products arrive in perfect condition. However, some customers experienced issues with delivery, reporting delays beyond the promised timeframe, even when paying for expedited shipping. A few other people also felt that the product arrived damaged or with incorrect information, such as creases on prints or missing details.

What people talk about most

Product

Clients share positive opinions on the product, often praising its quality, personalization options, and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the impressively swift shipping... See more

Service

Customers consistently note positive experiences with service, often describing it as wonderful, fast,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

beautiful can’t wait to give my gf for christmas!! found out the exact time we laid eyes on eachother, through our old messages, which we wouldn’t of known that before, the fact it’s the exact minute... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Rated 5 out of 5 stars

Brilliant service! Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call la... See more

Rated 5 out of 5 stars

I ordered the 40cm x 50cm in watercolour, with the black frame. The picture arrived packaged well and looks great on my wall. I accidentally put the wrong address on the order but after a quick email... See more


Company details

  1. #16 of 38 best companies in Photo printing service
  2. #80 of 206 best companies in Decoration and Interior Design Store
  3. #187 of 373 best companies in Gift shop
  4. #2 of 4 best companies in Mapping service
  5. #8 of 15 best companies in Picture framing shop
  6. #9 of 17 best companies in Printer store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Charged twice, no refund.

I ordered one item, that's all that was in my order confirmation. I was charged for two. I returned the other one, at my own expense, and then was ghosted. No acknowledgement, no refund.
Product is decent quality I guess but not really worth what I paid.

31 March 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Luke,

Im really sorry to hear this, we will have somone call you straight away to resolve this,

Emily - Picture the Stars

Rated 3 out of 5 stars

Wrong order received

The actual product is beautiful however what has demoted my rating is that I received my order wrong

23 May 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Emma,

Nice to speak with you on the phone just now, apoligies again for this issue on our side,

We will go ahead and reship this order and include Gift Ribbon wrap complimentary,

Ricky - Picture the Stars

Rated 5 out of 5 stars

Beautiful Father's Day present

Absolutely love my picture the stars , I bought it for a Father's Day present for my partner I can't wait to give it to him , such a beautiful and personal present , came very quick and it's amazing quality

15 May 2026
Rated 5 out of 5 stars

Lovely print of the constellation bought as a gift

Lovely print of the constellation personalised for the place , date and time of birth with an inscription of choice - was bought as a gift for my great nephew - yet to be passed on, but looks lovely in a modern white frame with a white mount edged in black that I bought separately elsewhere although there are frames available from this w site too.

13 May 2026
Rated 2 out of 5 stars

Missing some off the words and come…

Missing some off the words and come really small

5 May 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Tori,

Nice speaking with you on the phone a few days ago,

We are still waiting for an email with the details of the issue you have faced, once we receive this we can have this all resolved for you,

Emily - Picture the Stars

Rated 5 out of 5 stars

Easy to use website

Easy to use website, quick delivery and well packaged. Absolutely thrilled with the purchase, a birthday gift for my Son.

10 May 2026
Rated 5 out of 5 stars

5* Product, 5* Postage Time

The photo frame was perfect and undamaged when it arrived, the image itself was a very high quality and delivered in a very short time frame. Wonderful service that I would recommend to anyone wanting an astronomy style print that can be romantic. Order no. #75590

9 May 2026
Unprompted review
Rated 2 out of 5 stars

Looks cheap for the price tag

I was really disappointed in the quality of the print and how cheap it looked for the £36 I paid. I emailed customer services on the day I opened it and it’s been ignored. This was supposed to be an anniversary gift but I won’t be giving it. The concept is lovely,

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the 40cm x 50cm in…

I ordered the 40cm x 50cm in watercolour, with the black frame. The picture arrived packaged well and looks great on my wall. I accidentally put the wrong address on the order but after a quick email it was all sorted. Very happy with my purchase and good customer service.

3 May 2026
Rated 5 out of 5 stars

Lovely gift

Really easy process and different options available depending on what you like. Order was dispatched and delivered in a good time frame. Quality on arrival was excellent and the person it was a gift for loved it

3 May 2026
Rated 5 out of 5 stars

5 Stars

5 Stars, Very chuffed and so is she!

4 May 2026
Picture The Stars logo

Reply from Picture The Stars

Thank you for your review Robert!

Rated 1 out of 5 stars

No order received & no response from customer service

Placed an order on Monday and received an email the following day saying it had been shipped, I was initially impressed thinking this was a fast turnaround. However the tracking link they sent for Royal Mail 48 has never changed status and has remained on "We are expecting your item" and says the shipper hasn't yet sent it. I gave it another day or 2 to give them time to post, however by today (Friday) it is still saying the same thing. I emailed Picture the Stars yesterday morning (Thurs) at 9am and by noon today (Fri) I have still had no response. I tried calling the number on their website and still nothing, the number rang out. I had read all of the other reviews and thought they would be a good company to use however I am now concerned I have paid for a product I won't receive.

8 May 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Rachel,

Im really sorry to hear you have had issues contacting us we have just sent you an email now, and have tried to call but cannot find any number on your order, or any missed calls during the time you mentioned,

If you can respond to our email or via trustpilot we can get this all resolved for you today,

I can also see the tracking has not updated with Royal Mail so we may have to reship this order again for you,

Please let us know via email
or call 01615289460

Ricky Bendall

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