Picture The Stars Reviews 

3,697
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 752 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the exceptional quality and unique nature of the products, often describing them as stunning and perfect gifts. The service is consistently praised for being first-class and efficient, with many appreciating the ease of ordering and helpfulness. People also highlight the fast delivery and secure packaging, ensuring items arrive quickly and well-protected. However, some customers noted delivery issues, including delays or items not arriving as expected. A few others also reported products arriving damaged, such as being bashed, creased, or having slight frame damage.

What people talk about most

Product

Consumers find the product to be a positive and unique gift, with many expressing delight and satisfaction... See more

Quality

Customers consistently note positive experiences with quality, with many describing the products as... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Customers had positive experiences with order, praising the ease of ordering through online forms and the... See more

Service

Reviewers mention positive feedback about service, often describing it as outstanding, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

beautiful can’t wait to give my gf for christmas!! found out the exact time we laid eyes on eachother, through our old messages, which we wouldn’t of known that before, the fact it’s the exact minute... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more


Company details

  1. #17 of 40 best companies in Photo printing service
  2. #81 of 209 best companies in Decoration and Interior Design Store
  3. #186 of 375 best companies in Gift shop
  4. #2 of 4 best companies in Mapping service
  5. #9 of 16 best companies in Picture framing shop
  6. #8 of 17 best companies in Printer store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,697)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was absolutely delighted with this…

I was absolutely delighted with this product. The service, quality and quick delivery from Picture The Stars was outstanding. I was looking for a unique gift for my husband for our 35th Wedding Anniversary. It was such a special touch - just love it!!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

One word Brilliant !!I had made a…

One word Brilliant !!
I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesionally rolled in tissue and in a tube, was quickly delivered by tracked post , faultless ! Absolutely Excellent. Needless to say the gift when given was just perfect.
I will definetly use them again its a beautiful gift to give.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

It’s shit quality don’t waste your money

It’s shit quality don’t waste your money

27 June 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Lucy, I have not been able to find your order please can you let me know your order number and we will resolve this for you,

We are really suprised byyour comments we use the highest quality award winning printers, if there has been som other issue then we would be keen to make this right for you and offer a replacment

Please can you email us at Support@picturethestars.com

Emily - Picture the Stars

Rated 5 out of 5 stars

Went Back for A Second Item

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another.
Unfortunately Royal Mail decided to give this second package a bit of a bashing and the item I had ordered arrived badly damaged.
Upon contacting Picture The Stars and supplying them with photos they didn't hesitate to send a replacement straight away. It arrived within two days!
Now that's what I call excellent customer service!
I highly recommend this company .. and will be buying from them again .. for sure.

18 June 2026
Rated 4 out of 5 stars

Unique

I had high hopes for this product and it is as expected, a very good quality product. It did arrive unfortunately minus the frame I ordered. However the company have now responded to my email and have rectified this.

25 June 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Jacqueline,

Apologies again for missing your email it seems to be an old inbox whihc we had failed to forward,

We have reshipped your entire order including a new print and a new picture frame,

We have emailed you your tracking number and you can track your order,

Kind regards
Ricky - Picture the Stars

Rated 3 out of 5 stars

Nothing

Good, worth it

25 June 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Megha Garg,

Thank you for your review, is there anything we can do to help improve your experience with us please let us know!

Emily - Picture the Stars

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