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Picture The Stars Reviews 

3,706
•
TrustScore 4.5 out of 5

4.7

Photo printing service
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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beauty of the products, often describing them as stunning and perfect gifts. Many people highlight the outstanding customer service, noting its efficiency and helpfulness in resolving issues or making alterations to orders. Reviewers frequently commend the fast delivery and secure packaging, ensuring items arrive quickly and in excellent condition. However, some customers also noted occasional issues, with a few people reporting that their products arrived damaged, sometimes with creases or problems with the frame. Additionally, some reviewers experienced significant delays with delivery, particularly when paying for expedited shipping, and encountered problems with tracking information not updating, leading to concerns about receiving their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing the product as amazing, beautiful, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and quick... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of ordering and quick... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

beautiful can’t wait to give my gf for christmas!! found out the exact time we laid eyes on eachother, through our old messages, which we wouldn’t of known that before, the fact it’s the exact minute... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Company details

  1. #17 of 41 best companies in Photo printing service
  2. #81 of 211 best companies in Decoration and Interior Design Store
  3. #186 of 374 best companies in Gift shop
  4. #2 of 4 best companies in Mapping service
  5. #9 of 16 best companies in Picture framing shop
  6. #8 of 17 best companies in Printer store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,706)

720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I paid £30 and its just a rolled up…

I paid £30 and its just a rolled up poster. Cheap and tacky

26 April 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Curtis,

We’re really sorry to read your review.

I can see you ordered an unframed 30x40cm print with gift ribbon wrap. Unframed prints are rolled and sent in a protective postal tube, which is the safest way to post them without damage.

We’re disappointed to hear you felt the product was not what you expected. We provide a live preview before purchase so customers can review the exact personalised design before ordering, Its importnt to us that every customer is happy with the final product.

We have emailed you directly so we can review this and help resolve it.

Kind regards,
Picture The Stars

Rated 5 out of 5 stars

My experience has been great from start…

My experience has been great from start to finish. The quality is good and value for money. A really nice gift for someone's birthday. I had a little issue with the print and they responded to my emails very quickly, every time with a solution. Amazing customer service.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Despite being told this would be…

Despite being told this would be delivered Wednesday pm, it is now Friday pm and it has still not arrived. So I can't comment on how it looks, and not can the recipient.

10 April 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Mark - Im really sorry to hear your item has not been received,

Good news, I have just checked your trakcing and it is due for dleivery today! (tracking below)

I can see we dispatched this on the 13th Apr, im sorru to hear that Royal Mail have left us both down here,

Please let me know if there there is anything we can do to help improve your experience with us,

https://www.royalmail.com/track-your-item#/tracking-results/IV127204075GB

Emily - Picture the Stars

Rated 4 out of 5 stars

Order #40563 - no wall strips or response

Since this review (below) I have since been contacted, received the wall strips and also a refund and believe the shortfall to be a genuine error now rectified, so have adjusted the stars score accordingly.
Order #40563 - Ordered with wall strips on 26 Feb 2026. On arrival no wall strips were provided.
Emailed to ask for these on 28/02, again on 10/03, again on 17/03 and again 14/04 - all with no response.
They don't seem to react to emails as I've sent 4 now without response. Suggest you buy elsewhere as they just fail to deliver in full and you're met with silence.

26 February 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Anton,

Im really sorry to hear the issue with your emails not being seen, this is very unusual, sometimes this can happen when our spam filter incorrectly blocks genuine emails,

We will go ahead and have these adhesive strips shipped out tomorrow and we will also refund the price of the adhesive strips,

Kind regards
Emily S - Picture the Strars

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