While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's proactive approach to problem-solving and their dedication to ensuring a positive user experience. The support provided is often described as outstanding, with consumers appreciating the quick responses and the personalized assistance. However, some customers expressed dissatisfaction with the product itself, specifically mentioning issues with cloud storage limitations and the inability of certain cameras to deliver professional-quality images as promised. A few people also felt there was a lack of transparency regarding product capabilities.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support as excellent,... See more

Product

Reviewers highlight ambiguous aspects of the product. While some customers praise products like the Gemlight... See more

User experience

Clients share positive opinions on user experience. Many reviewers express satisfaction, highlighting helpful... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the excellent customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... See more

Rated 5 out of 5 stars

Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... See more

Rated 5 out of 5 stars

Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... See more

Rated 5 out of 5 stars

I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply f... See more


Company details

  1. Online marketing agency
  2. Media company

Information provided by various external sources

Picup Media brings outsourcing in-house. We edit, retouch, and optimize product images for you, freeing your creatives to create better product photography


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have found Picup media to be easy to…

I have found Picup media to be easy to work with and any requests have been accommodated where possible. The work is done quickly and well and any contact has been replied to promptly.

28 October 2020
Picup Media logo

Reply from Picup Media

Thank you, Stevan! We’re glad to hear you’ve had a smooth experience with us. We appreciate your feedback and look forward to continuing to support you! 😊

Rated 5 out of 5 stars

Picup Media products and services

Picup Media products and services have simplified our in store and website needs by making high resolution photography challenges a thing of the past! Picup Media’s staff is extremely fast in responding to any question we may have and updates are frequently sent to keep us up to date with new techniques and available new products. Highly recommend!

23 October 2020
Picup Media logo

Reply from Picup Media

Thank you, Jim! We’re thrilled to hear Picup Media has simplified your photography needs. We truly appreciate your recommendation and are glad our team has helped keep you up to date! 😊

Rated 5 out of 5 stars
Picup Media logo

Reply from Picup Media

Thank you, Mario! We’re glad to hear you had a great experience with our support team. We appreciate your feedback! 😊

Rated 5 out of 5 stars

shipment very quick

shipment very quick
top product
the client service is very effective.

7 October 2020
Picup Media logo

Reply from Picup Media

Thank you, Cleo! We're thrilled to hear you're happy with the quick shipment, product, and customer service. We appreciate your feedback! 😊

Rated 5 out of 5 stars

Great service

5 October 2020
Picup Media logo

Reply from Picup Media

Thank you, Amy! We’re glad to hear you had a great experience with our service. We appreciate your feedback! 😊

Rated 5 out of 5 stars

Game Changer

This has been an incredible asset to me since the day it arrived. It allows me to capture great photos and videos quickly to post within minutes, send off for publication or a advertisement,or send to a client. I have come to rely on it greatly. I have had so many industry private message me and ask me what I use to take photos and videos. I am sure I have sold dozens for you! I like that you keep adding valuable accessories and you are so quick to respond to any question.
I love my GemLightbox! 5 stars for the product an for customer service

22 September 2020
Picup Media logo

Reply from Picup Media

Thank you so much, Robin! We're thrilled to hear the GemLightbox has become such an essential tool for you. We truly appreciate your kind words and your support in recommending us to others.🌟

Rated 5 out of 5 stars

Great products that I use more and more…

Great products that I use more and more in my jewelry business. This has been a game changer for me in keeping my website up to date! The support is excellent. Whenever I have a question, they respond very quickly with detailed answers.

1 September 2020
Picup Media logo

Reply from Picup Media

Thank you, Joanne! We’re so glad to hear our products have been a game changer for your business. We truly appreciate your kind words about our support team and are thrilled to be part of your success! 😊

Rated 5 out of 5 stars

I am so pleased by the professionalism…

I am so pleased by the professionalism of the Picupmedia team... They delivered gorgeous retouched pictures that offer an hypnotical beauty. My team and I are fascinated by the result. Also, Picupmedia team is always on our side and answers us very quickly with clear explanations... I highly recommend this company. They are amazing and so friendly.
Congratulations.

4 August 2020
Picup Media logo

Reply from Picup Media

Thank you so much, Jany! We're thrilled to hear that you're pleased with the retouched pictures and our team's support. Your kind words mean a lot, and we truly appreciate your recommendation. It’s a pleasure assisting you! 😊

Rated 5 out of 5 stars

Incredible service

Incredible service! Received replacement part immediately with no hassle at all! And their photo retouch service is fast and top notch ! Do not hesitate these guys are great and we have tried many other such services and Picup is the best so far!

24 July 2020
Unprompted review
Picup Media logo

Reply from Picup Media

Thank you, Sasa! We’re so glad to hear you're happy with our service and photo retouching. Your feedback means a lot, and we’re thrilled to be your top choice! 😊

Rated 5 out of 5 stars

This company produces the best quality…

This company produces the best quality clippings i have ever seen and I've used many in the past. They are extremely responsive and will bend over backwards to help if you have a problem or a special need. I highly recommend them and will continue to use them every time I need images clipped!

20 July 2020
Picup Media logo

Reply from Picup Media

Thank you, Tracy! We're so glad to hear that you're impressed with the quality of our clippings and our service. We truly appreciate your recommendation and look forward to working with you again! 😊

Rated 5 out of 5 stars

Incredible service

Incredible service! Received replacement part immediately with no hassle at all! And their photo retouch service is fast and top notch ! Do not hesitate these guys are great and we have tried many other such services and Picup is the best so far!

13 July 2020
Picup Media logo

Reply from Picup Media

Thank you, Ron! We're thrilled to hear you're happy with our service and photo retouching. We truly appreciate your feedback and are excited to be your top choice! 😊

Rated 5 out of 5 stars

After almost giving up on jewelry photos...

After throwing in the towel with our diy approach, the shop owner decided to give Picup a shot. Incredible. The box is solid period. I have not had any issues with the box yet and we're approaching 8k images. What a well put together app. Bluetooth connectivity on my google pixel is flawless as well as the shop iphone. Great job! No issues whatsoever and runs right out of the box, just adjust brightness like the videos show.

8 July 2020
Picup Media logo

Reply from Picup Media

Thank you, Jonathan! We're thrilled to hear the GemLightbox has been such a success for you. It's great to know everything is working flawlessly and helping with your photography. We really appreciate your positive feedback! 😊

Rated 5 out of 5 stars

Excellent product

Excellent product. Far, far exceeded expectations. Tech support is superb and the app is amazing. Shipments were prompt and well packaged.

7 July 2020
Picup Media logo

Reply from Picup Media

Thank you, Sherry! We’re so glad the product exceeded your expectations and that you’re happy with our support and app. We truly appreciate your feedback and look forward to continuing to support you! 😊

Rated 5 out of 5 stars

AMAZING

AMAZING! Really beautiful edit of my photo. The Gem Lightbox is amazing, and with Picup Media's editing, the photo is superb and very professional. ♥

7 July 2020
Picup Media logo

Reply from Picup Media

Thank you, Julie! We're so glad to hear you're loving the GemLightbox and the edited photo. Your kind words mean a lot, and we're thrilled to have helped make your photo look amazing! ♥

Rated 5 out of 5 stars

my experince with picup media i must…

my experince with picup media i must say was a good one. After getting my pictures re-touched a couple of months earlier i couldn't find them on my computer. I emailed picup media and they were able to recover them and delivered them to me within a couple of hours. this really saved me some frustrations. Besides that i like that they are always forwarding tips to their customers about how one can improve their pics website etc.thanks Picup Media

2 July 2020
Picup Media logo

Reply from Picup Media

Thanks for choosing Picup Media, Evan! 😊

Rated 5 out of 5 stars

I probably should keep this thing a secret...

I'm a professional photographer and videographer for a wedding band company. I had created a diy solution for product shots that was good but doing more jewelry with diamonds in them and I realized my solution had its flaws.. i reached out to Picup Media via chat and asked them some questions about the gembox and they were extremely helpful! I use a sony a7r4 and not an iphone for this and they assured me that would work great. They expedited the shipping and while i waited i was a little nervous that it wouldn't be any better than my setup and we'd likely have to return it... well i got it a week early because they expedited the shipping and low and behold we are blown away by the results. the detail and clarity are amazing and it is plenty bright to get a good exposure at iso 100 without a super long exposure. I use my own diy articulating platform and it fits in there perfect and allows me to get all the angles we need. Our retoucher will have plenty of nice detail, highlights and lowlights to work with. Can't wait to try out the turntable! Thanks again for a great product and great customer service!!

30 June 2020
Picup Media logo

Reply from Picup Media

Thank you, Chris! We're so glad the GemLightbox exceeded your expectations and works perfectly with your setup. We appreciate your feedback and can't wait for you to try the turntable! 😊

Rated 5 out of 5 stars

Top Quality Service

Great, professional work. The results are always spectacular and detailed. They take time with their work and make sure perfection is in every retouched piece. Definitely will continue to use their services. Their customer service is very prompt and they pay attention to the needs of the customer!

23 June 2020
Unprompted review
Picup Media logo

Reply from Picup Media

Hi Alexandria,

Thank you for leaving us a review! We're glad to hear that you have only had positive experiences thus far.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look