Terrible app and customer support experience. I'm not familiar with VAT returns. I followed the app instructions upon sign up. Find out after submitting the claim that there's customs verifica... See more
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The app is very difficult to use and glitchey and it doesn’t work on many mobile devices. I was told by their customer service that my problem was a poor internet connection. I am at home in SAN FRA... See more
Excellent app and customers services. Very easy and intuitive. Overall is a complete advance in tax free management to turístico compare withbthe usual blue global tax. Nevertheless, not all shops in... See more
I was given a link recently by a shop in Norway to reclaim VAT. I can really testify that PIE VAT with the app works realy well. The VAT refund was easy and quick. Forget thet paper systems (like Glob... See more
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Company details
Written by the company
A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
Contact info
3.5
Average
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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VAT refund was quick.
We got our VAT refund very quickly after arriving home.
4 July 2023
Unprompted review
Reply from Pie VAT
Hi Bobby,
Thank you so much for your review. We are so happy to hear that!
Have a nice day!
Kindly,
PIE Team
Easy effective seamless tax refund process
The customer service replied my questions quite fast. And the refund request is approved very fast too.
The best part is that the tax refund application can be done easily online with simple steps and no need to do it at the airport counter.
Believe this should be the way forward for all tax refunds in all shops across all countries, instead of the current manual forms.
This can really save lots of manpower resources and logistics, making it very efficient. Not to mention the customer experience of not having to be stressed at tax refund counter in airport and have to rush to board the plane.
Great app and initiative to be adopted!
10 July 2023
Unprompted review
Reply from Pie VAT
Hi Shui Yen,
Thank you so much for your detailed feedback.We are very happy to hear you have enjoyed your PIE experience and that our Customer Service team was helpful. We are looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Great experience for VAT recovery on holiday purchases outside EU
I was given a link recently by a shop in Norway to reclaim VAT. I can really testify that PIE VAT with the app works realy well. The VAT refund was easy and quick. Forget thet paper systems (like Global Blue) which often can not get finalized due to missing a refund office (I can testify from the recent trip). Shop at retailers using PIE VAT. I'm certain that the network will grow fast with this fully digital system.
3 July 2023
Unprompted review
Reply from Pie VAT
Hi Erik,
Thank you so much for your review. We are very happy to hear you have enjoyed your PIE experience. We are looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Great service
Great service. Very easy, convenient and refund made immediately. Much better than another organization a retailer used!
Thank You!
7 July 2023
Unprompted review
Reply from Pie VAT
Hi Margi,
Thank you for your feedback. That is awesome to hear! Looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
The refund process was easy and…
The refund process was easy and seamless. All I had to do was to upload the images of the receipts, the purchased items, my passport and itinerary. Maggie’s was especially very helpful and responsive. Thank you.
5 July 2023
Unprompted review
Reply from Pie VAT
Hi Fan Xu,
Thank you so much for your feedback. We are very happy to hear you have found your PIE experience smooth and rapid.
We wish you a lovely day!
Kindly,
PIE Team
New VAT refund service - could be great.
I often purchase items that get VAT refunds but in Copenhagen at the airport I had to go to several different places in the airports as there are at least THREE companies doing this. Information on where to go was challenging at best. Yours wasn’t marked at all to correspond to the name. But one I figured it out and used the app it was great communicating. So my suggestion is the companies that use your service should explain what it is about and you needing better signage at the airport.
4 July 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for your detailed feedback. I completely understand it can be challenging to find where to get your receipt stamped. We do have an article available under our chat, that explains how to get to the customs office in Copenhagen airport, with pictures guiding you: https://app.intercom.com/a/apps/zzayouvw/articles/articles/6470008/show
But we completely understand and appreciate the feedback, and we are currently working on improving the guidance for the different EU customs offices.
In the future, do not hesitate to reach out to our chat again if you need anything, we will be more than happy to assist.
Have a lovely day!
Kindly,
PIE Team
The best method for VAT refunds.
The best method for VAT refunds.
Had a few other things i wanted refunds on but I could not locate and didnt have time to locate a person at the airport to give the forms to. Doing it on your phone after you get home just makes so much more sense. I wish everyone used pie.
4 July 2023
Unprompted review
Reply from Pie VAT
Hi there,
Thank you so much for your review. We are very happy to hear you have enjoyed your PIE experience. Looking forward to assisting you with your next VAT refunds.
Have a nice day!
Kindly,
PIE Team
5 Star VAT Refund System!!!
This was the easiest VAT refund process I have ever experienced! I wish every retailer used Pie VAT. I received an easy to follow list of steps and reminders every step of the way. My refund was processed immediately. Thank you for a great system!
4 July 2023
Unprompted review
Reply from Pie VAT
Hello Yolanda,
Thank you so much for your feedback. We are very happy to hear you had a great and smooth experience using PIE.
Have a lovely day!
Kindly,
PIE Team
What made my experience was Maggie at…
What made my experience was Maggie at customer service. I filled out 6 out of the seven requests, and she helped me with the last one when I got home. She went out of her way, and I got my refund without standing in line. Thank you!
22 June 2023
Unprompted review
Reply from Pie VAT
Hello Vicki,
Thank you so much for your kind words. We are delighted to hear that our Customer Service was helpful.
We wish you a wonderful day!
Kindly,
PIE Team
Simply WOW
Simply WOW! The cashier in Norway said I could the VAT back on a pair of Gabor sandals, I hadn’t got a clue! She sent me an email with the relevant info I needed via email and I just downloaded the app. I filled in the relevant questions needed and took a photo of the receipt. When I got home I took a photo of then purchase and submitted it for the VAT refund. Within minutes it was approved and paid into my PayPal account! Super impressed.
30 June 2023
Unprompted review
Reply from Pie VAT
Hi Katy,
Thank you so much for your detailed feedback. We are very happy to hear that you had a great experience using PIE. Looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Excellent and fast customer service
Excellent and fast customer service - received my refund very quickly (used Paypal). Will continue to use in the future!
30 June 2023
Unprompted review
Reply from Pie VAT
Hi Lauren,
Thank you so much for your review. We are glad to hear that you have enjoyed your PIE experience!
Have a lovely day!
Kindly,
PIE Team
Easy to use app. Wrong refund method
Easy to use app. However I requested payment to a bank card. Your service made the refund to PayPal. That’s no good. Therefore one star less.
30 June 2023
Unprompted review
Reply from Pie VAT
Hi Steve,
Thank you so much for your feedback. We're sorry for the inconvenience you've experienced, we are currently working on this issue and it should be resolved soon.
We are happy to hear that the app was easy to use. Do not hesitate to reach out to us again in the future if you need anything.
Have a lovely day!
Kindly,
PIE Team
Reply from Pie VAT
Hi there,
Thank you for your feedback! That's great to hear! :-)
Have a lovely weekend.
Kindly,
PIE Team
Perfect
Easy and fast way to have tax refund!
Plus the customer service is very competent and helpful.
28 June 2023
Unprompted review
Reply from Pie VAT
Hi Leonardo,
Thank you for your review, we are very happy to hear you had a great experience using PIE. Looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Great support
The refund was paid quickly and the support was kind and easy.
23 June 2023
Unprompted review
Reply from Pie VAT
Hi Rodrigo,
Thank you for your feedback. We are very happy to hear that!
Have a wonderful day!
Kindly,
PIE Team
This app is so GREAT
This app is so great. I do not have to spend a lot of time at airport. Just need to upload photos, bills, flight information, passport,…
When I got trouble with taking money back, the supporters helped me a lot.
27 June 2023
Unprompted review
Reply from Pie VAT
Hi Do Huyen,
Thank you very much for your feedback. We are happy to hear you've found it easy and that our Customer Service team was helpful.
Have a nice day!
Kindly,
PIE Team
The process of getting a refund for…
The process of getting a refund for taxes paid on my purchase when I was in Norway was very easy and efficient.
The app is very well set up and easy to navigate. The pie team was also very quick at getting back to me.
26 June 2023
Unprompted review
Reply from Pie VAT
Hi Ken,
Thank you very much for your feedback. Very happy to hear that you had a smooth experience using PIE. We hope you enjoyed Norway!
Have a lovely day!
Kindly,
PIE Team
Fantastic customer service by Maggie
Fantastic customer service by Maggie. Easy and only supplied with solution.
23 June 2023
Unprompted review
Reply from Pie VAT
Hello Hallur,
Thank you so much for your review. Happy the Customer Service team was helpful. Looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Great way to claim VAT
I think the apps is easy to use and it saves a lot of queueing times at the airport. I hope that all Europe can use this apps for tourists to claim refund. Thanks
P.S. it also eliminates those fake tourists cheating on VAT process.
23 June 2023
Unprompted review
Reply from Pie VAT
Hi Nancy,
Thanks a lot for your feedback. We are so glad to hear that! Looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
Really great support
Really great support. Quick response, super friendly and even came back to tell me that I missed the last step to claim back taxes
23 June 2023
Unprompted review
Reply from Pie VAT
Hello Stephanie,
Thank you so much for your review! Happy to hear you have enjoyed your PIE experience. Looking forward to assisting you with your next VAT refunds.
Have a lovely day!
Kindly,
PIE Team
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