The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... See more
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See what reviewers are saying
From the very beginning, Pigeonly made an incredibly difficult situation so much easier. I relied on their service and never once had a problem. Communication was consistent, dependable, and handl... See more
Company replied
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... See more
Company replied
I had an overall good experience with this app. I really enjoyed the photos you can send at no added cost. I overpaid once and customer service was quick to refund me. Its fun how you can create your... See more
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Company details
Written by the company
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Contact info
701 e bridger ave, 89101, las vegas, United States
- 8003239895
- support@pigeon.ly
- pigeonly.com
3.8
Great
775 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pigeonly
Dear Angel,
Thank you for your review! We’re so glad to hear that your experience with Pigeonly felt straightforward and easy. Making it simple to stay connected is what we’re all about. We truly appreciate you taking the time to share your feedback!
I couldn't be happier..
I couldn't be happier with this service! They actually care & want to help!
30 January 2026
Unprompted review
Reply from Pigeonly
Dear Tabitha,
Thank you so much for your kind words! We’re genuinely thrilled to hear that you’re happy with our service. Caring about our customers and truly helping them is exactly what we aim for—so this means a lot to us.
Pigeonly has over charged my credit…
Pigeonly has over charged my credit card $25.00 each month for using it’s services. December and January both have fraudulent charges. I have called each time several times and the issue never gets corrected. I have to go through my bank and get them involved in order to get my money back. I’m very disappointed in this situation. When I call the agents are aloof and don’t know what they are doing. I have to repeat my self several times in order for them to understand that they have over charged me. I don’t know why they keep doing this. So irritating.
The concept of using their services are great but it still takes just as long for my loved one to receive mail through them. I kinda feel they are a scam and are making money off people who sign up for this service. Today i’ve called a few times and a recording comes on that the number is not in service at this time!! What the heck??? I’m contacting the BBB I can’t believe Im the only one having these issues. Dissatisfied
13 January 2026
Unprompted review
Reply from Pigeonly
Hello,
We sincerely apologize for the frustration you’ve experienced. Repeated billing issues and difficulty reaching support are not acceptable, and we understand how upsetting this has been.
We take billing concerns seriously and regret that this was not resolved sooner. Your feedback regarding our customer service and phone availability has been shared internally.
We would like the opportunity to review your account and address this matter. Please contact us through our official email or online support portal with your account details so we can assist you further.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Thank you for such a wonderful service and for your help!
From the very beginning, Pigeonly made an incredibly difficult situation so much easier.
I relied on their service and never once had a problem. Communication was consistent, dependable, and handled with care. Whenever there were delays, it was clear they were due to the facility and completely out of Pigeonly’s control. Any time I reached out with a question, their team responded quickly and honestly, which meant a lot during such a stressful time.
My family member deeply valued every piece of communication from home. Pigeonly helped us stay connected while avoiding unnecessary trouble, and that peace of mind was priceless. I will always be grateful for the role they played in keeping our connection strong. Highly recommend their service.
6 January 2026
Unprompted review
Reply from Pigeonly
Dear Debbie,
Thank you so much for your kind words and thoughtful review! We truly appreciate you taking the time to share your experience with Pigeonly.
We’re honored to have been able to support you during such a challenging time and are grateful for your trust in our service. Staying connected with loved ones is incredibly important to us, and it means a lot to know that our communication and support provided you with peace of mind.
Your recommendation truly means the world to our team. Thank you again for allowing us to be part of your journey—we’re always here if you need us.
I had an overall good experience with…
I had an overall good experience with this app. I really enjoyed the photos you can send at no added cost. I overpaid once and customer service was quick to refund me. Its fun how you can create your own cards to send thru the app and I was able to send lots of pictures which are really nice quality to my husband. Im sorry to see the facility my husbands in is no longer using the service as of this month. Thanks for a great job for while it was being used.
2 December 2025
Unprompted review
Reply from Pigeonly
Dear Angie,
Thank you for your feedback.
We are pleased to hear you had a positive experience and that our customer support was able to assist you promptly. We appreciate your kind words and regret that the facility is no longer using the service.
Thank you for your support.
The service kept me out of trouble!
The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems. I knew anytime there was a delay it was the facility and out of everyone’s control. If I had any questions I contacted them and they answered right away with honest truthful responses. My family member treasured the communication from home and I will always be grateful to this service - they kept me from getting him in trouble and in constant communication. Thank you so much.
10 December 2025
Unprompted review
Reply from Pigeonly
Dear Kory,
Thank you so much for sharing your experience.
We’re truly grateful for your kind words and for trusting Pigeonly during such an important time. We’re glad we could help make communication easier and worry-free, and that your family member was able to feel connected and supported. It means a lot to know our team was able to provide timely, honest help when you needed it.
Thank you again for being part of the Pigeonly community.
Don't waste your time. Service takes several weeks
It's been 16 days and my loved one hasn't received a single photo yet. I reached out but received a generic reply about delays due to overwhelming orders. Not my issue. I pay for a service that was presented as 3-5 business days. My loved one may be released before they ever receive anything.
26 November 2025
Unprompted review
Reply from Pigeonly
Dear Stacy,
We are truly sorry for the frustration and disappointment this delay has caused, and we completely understand your concerns. We know how important timely delivery is, especially in situations like this, and we sincerely regret that we did not meet the 3–5 business day timeframe that was communicated.
Due to an unexpectedly high volume of orders, we are currently experiencing processing and shipping delays. While this does not excuse the experience you’ve had, please know that our team is working diligently to get everything back on track and to process your order as quickly as possible. Unfortunately, there may still be occasional delays due to unforeseen circumstances.
We deeply apologize for the inconvenience and appreciate your patience. Please reach out to us directly with your order details so we can personally assist you and work toward a resolution.
So far it’s the best price
So far it’s the best price in apps of this kind to send love to people in prison. The only thing bothers me is the option to send articles is never available. And sometimes takes long time to process an order or even mail it.
4 November 2025
Unprompted review
Reply from Pigeonly
Dear Anahi,
Thank you so much for your kind words and for taking the time to share your experience! We’re happy to hear you’ve found our pricing fair and that our service helps you stay connected with your loved ones.
We’re sorry to hear about the issues with sending articles and the occasional processing delays. Our team is always working to improve delivery times and expand available options, so your feedback is truly valuable.
If you’d like, please reach out to our support team at support@pigeon.ly so we can look into your specific order and help resolve any issues as quickly as possible. Thank you again for your support!
Pigeonly Makes Staying Connected Easy and Affordable
I’ve had such a positive experience with Pigeonly! The service makes it so much easier to stay in touch with loved ones, and I really appreciate how simple and user-friendly the platform is. Everything from setting up an account to sending photos and letters has been smooth and reliable.
What stands out most to me is how much Pigeonly truly cares about helping families stay connected — something that means a lot when communication matters most. Their customer service has also been great whenever I’ve had a question or needed help.
I’m really grateful for what this company does. Pigeonly has taken a stressful process and turned it into something convenient, affordable, and filled with compassion. Highly recommend!
12 October 2025
Unprompted review
Reply from Pigeonly
Hi Maria,
Thank you so much for your heartfelt review! We're truly honored to hear that Pigeonly has made it easier for you to stay connected with your loved ones. Creating a simple, reliable, and compassionate service has always been at the heart of what we do, and your words mean the world to our team.
We're especially glad to know that our customer support has been helpful whenever you’ve needed assistance. Staying connected during difficult times can make all the difference, and we're grateful to be part of that journey with you.
Thank you again for your support and for recommending us — it truly motivates us to keep doing what we do.
With appreciation,
The Pigeonly Team
on pigeonly I've been able to keep in…
on pigeonly I've been able to keep in good contact make awesome greeting cards right good letters and send great pictures thank you for the extreme wonderful business you have brought me
29 August 2025
Unprompted review
Reply from Pigeonly
Dear Nigel,
Thank you so much for your kind words! We're thrilled to hear that Pigeonly has helped you stay connected and express yourself through letters, greeting cards, and pictures. It's our mission to make communication easier and more meaningful, and it means the world to know we're making a difference for you. We truly appreciate your support!
Great experience sending greeting…
Great experience sending greeting cards. For the most part easy to use. Pigeonly mails them quickly to the facility. Once the facility processes the mail. It’s usually a week from the day I submit my order. Worth the money to send your family member some love
19 August 2025
Unprompted review
Reply from Pigeonly
Hello!
Thank you for taking the time to share your positive experience with sending greeting cards through Pigeonly. We are pleased to hear that you found the service easy to use and that your orders are processed and mailed promptly.
We understand the importance of timely communication with your loved ones, and we appreciate your trust in us to facilitate this connection.
Should you require any assistance or have any questions, please feel free to contact our support team at support@pigeon.ly
Thank you once again for your feedback.
Pigeonly is middlingly okay
I am writing to two people, having been connected with them 10 years ago through a church prison ministry. Pigeonly is good for writing a letter, okay for sending a greeting card (although sometimes the quality has been poor when my pen pal received the card), poor for postcards and completely dysfunctional for sending an article with an Internet URL (both of these last two services have never been working since the service went online). One of my pen pals has never received anything I sent. The prison mailroom sergeant indicated that he is indeed housed in their facility, while Pigeonly lists a different prison in the same state. Pigeonly has never corrected this error.
27 August 2025
Unprompted review
Reply from Pigeonly
Dear Catherine,
Thank you for providing such detailed feedback. We sincerely appreciate your commitment to maintaining connections with your pen pals through Pigeonly, and we regret that your experience has not met expectations.
We apologize for the issues you have encountered regarding the quality of greeting cards, the functionality of postcards and URL services, as well as the incorrect prison listing. We understand how important reliable and accurate communication is for you and your pen pals.
Please be assured that we take these matters very seriously. We kindly ask that you contact our support team directly at support@pigeon.ly
with further details regarding the undelivered mail. This will allow us to thoroughly investigate and address the situation.
We value your feedback and patience as we work diligently to improve our services.
I can't say enough good about Pigeonly
I can't say enough good about Pigeonly! I am on a fixed income and the extremely affordable fee of $5 is truly appreciated. Everything sent, letters or photos are delivered fast!
27 August 2025
Unprompted review
Reply from Pigeonly
Dear Malissa,
Thank you so much for your kind words! We’re truly glad to hear that Pigeonly has been helpful and affordable for you. Making it easier — and more accessible — to stay connected with loved ones is exactly why we do what we do.
If you ever need anything, feel free to reach out to us at support@pigeon.ly — we’re always here to help!
Love this service.
6 August 2025
Unprompted review
Reply from Pigeonly
Dear Olivia,
Thank you! We’re so glad to hear you love the service.
Your support truly means a lot to us. If you ever need anything, please feel free to reach out to us at support@pigeon.ly
We’re always here to help!
This is a cheap and convenient way to…
This is a cheap and convenient way to stay in touch with loved ones. You can send photos and letters. It’s an excellent way to stay in touch with your inmates. Love this and would use it again.
27 August 2024
Unprompted review
Reply from Pigeonly
Dear Melissa,
Thank you so much for your kind words! We’re really glad to hear that you’ve found our service to be a convenient and affordable way to stay connected with your loved ones. That connection means everything, and we’re honored to help make it a little easier.
We truly appreciate your support and look forward to serving you again!
It’s not the greatest
It’s not the best service, but it’s all we have right now. The postcard option has been “down for maintenance” since I uploaded the app and that was months ago. You’re only allowed so many characters on the letters, and initially the photos were “lost” from a family member. In the beginning the photos were processed and delivered within a matter of days, now it’s taken weeks. When I asked they said it had to do with “equipment” issues. Not that pleased, but again, it’s all we have.
Why would I want to edit it just because they replied with the same thing they have told me by phone? In my option, they’re only using this platform to try and save face. Talking with them by phone is never helpful, representatives never try to help resolve issues, they just have excuses.
26 August 2025
Unprompted review
Reply from Pigeonly
Dear Candida,
Thank you for your honest feedback. We’re truly sorry to hear about the issues you’ve experienced, including delays, lost photos, and the unavailability of the postcard feature. We understand how frustrating this must be, especially when communication with loved ones is so important.
Our team has been working to resolve some unexpected equipment and technical challenges, and we recognize this has impacted your experience. Please know that your concerns are being taken seriously, and improvements are underway to restore speed and reliability.
If you’re open to it, we’d appreciate the chance to follow up directly to help make things right. You can reach us at support@pigeon.ly
And if you haven’t already, please contact our support team regarding the lost photos so we can investigate and address the issue as quickly as possible.
Staying in Contact
This is the the only way i can get mail and pictures to my Husband in Yakima County,WA. For $5 a month its a great deal. I recommend this app to anyone whos trying to stay in contact with an incarcerated loved one.
21 July 2025
Unprompted review
Reply from Pigeonly
Hello!
Thank you so much for your kind words! We're glad to hear that Pigeonly is helping you stay connected with your loved one in Yakima County. Your support means a lot, and we're happy to provide an affordable way to share mail and photos. Thanks for recommending us!
Huge Value for the $5 per month
Huge Value for the $5 per month. I send pictures, one letter, and one greeting card every 3-5 days which is the normal turnaround time for delivery to the facility. We are SO HAPPY with Pigeonly mail service and how easy and convenient it is! My loved one says the Greeting Cards come out well very high quality, and he enjoys them. The letters max out at 5 pages per letter. I have sent up to 20 photos at one time, but I'm not sure if there is a limit. The postcard service has been down for maintenance the entire 4 months we have had the service, which is one drawback, but it isn't enough to make us rate any lower. We just hope it gets up and running again soon so we can check it out. We don't use the phone service because our facility uses a separate service for the phone so don't add money to the phone until you triple check what service your facility uses for the phone.
20 July 2025
Unprompted review
Reply from Pigeonly
Dear Whitney,
Thanks so much for your awesome and detailed review! We're really glad to hear that you're enjoying the service and that it's been such a helpful way to stay in touch with your loved one. It’s great to know the greeting cards and letters are coming through clearly and are well-received — that means a lot to us.
We appreciate you pointing out the issue with the postcard feature. We know it's been down for a while and totally understand the frustration. Our team is working on getting it back up and running, and we’ll be sure to let everyone know as soon as it's available again.
We’re so happy to have you with us and really appreciate your support. If you ever need anything, just give us a shout.
They have definitely gotten better with…
They have definitely gotten better with fast delivery on photos and cards. Photos have always gotten to my fiancé fast but that cards would take way longer. I’m glad they figured it out tho. It’s nice cause i can send unlimited photos and I love that!!
17 July 2025
Unprompted review
Reply from Pigeonly
Dear Dawn,
Thank you so much for sharing your experience!
We’re glad to hear your photos and cards are getting delivered faster. We’re always working to improve our service and make sure staying connected with your loved ones is as smooth as possible.
If you ever need anything, please don’t hesitate to reach out.
Quality prints and forget me knot notes
Although the pictures take a few weeks they make it and in great print. I send notes and just think of you son. These have helped my son make it. Thank you for the great price and best way for me to stay in touch with my only son.
30 June 2025
Unprompted review
Reply from Pigeonly
Dear Andrea,
Thank you so much for your thoughtful feedback.
We’re truly glad to hear that the photos and notes have helped you stay connected with your son—it means a lot to us.
Just as a quick reminder: delivery can take 3–5 business days to reach the facility, not including their internal screening and distribution time.
If you ever need any assistance, we’re always here to help!
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