Piglet in Bed Reviews 10,869

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the bedding, noting its comfort, beautiful design, and durability. Many people appreciate the excellent customer service, highlighting helpful, friendly, and efficient interactions, especially when resolving issues or assisting with orders. The delivery service is also frequently mentioned as quick and reliable. However, some customers experienced issues with their orders, including damaged or missing items upon arrival, and delays in receiving their purchases. A few people also reported dissatisfaction with customer service in these instances, citing a lack of response or difficulty in communication.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of bedding, towels, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast delivery, with some... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers found ordering easy, with... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sleep so well in Piglet in Bed and our guests always comment warmly on what a delicious nights sleep they had in their linen sheets, pillow cases and duvet covers. You can tell how much a company ca... See more

Rated 5 out of 5 stars

I’ve been wanting to invest in high-quality linen sheets for a long time, and I discovered Piglet in Bed on Instagram and instantly fell in love with their style and aesthetic. I ordered the linen ble... See more

Rated 5 out of 5 stars

Absolutely love my PIB bedding. Cool in more ways than one and washes beautifully. Have been buying piglet for years and still have my first purchase as new. Have now converted my daughter which make... See more

Rated 5 out of 5 stars

I received excellent customer service in the Piglet in Bath shop. As a new customer, the linen and linen mixes were explained, along with advice on how to style a bed with different colours and patter... See more


Company details

  1. #135 of 223 best companies in Bedroom furniture shop
  2. #52 of 88 best companies in Bedding Shop
  3. #288 of 621 best companies in Clothing Shop
  4. #10 of 16 best companies in Linen Shop

Written by the company

Linen bedding and pyjamas for ultimate comfort and a naturally effortless look.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company really cares

This company really cares! I had questions about my order and they personally took the time to write me and answer my questions. And I LOVE my new bedding! I do not know why I waited this long to get these sheets and duvet cover. I literally wake up every morning and think damn I love these sheets. It’s just a great way to start the day. And I look forward to going to bed in them. And I love to see the colors throughout the day :)

Basically I love these sheets and the customer service I’ve experienced with the company really makes me feel this is a good company that really cares about what they make.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I am super impressed with customer service and product quality

My second review in a week as I am super impressed with customer service, the packaging and the quality of Piglet in Bed products. I had my eye on the blue & stone knitted throw which I had seen in the Tunbridge Wells store during the sale on Sunday but didn't pick it up then. When checking on line it was showing as no longer available so I called the store & spoke to Robyn who confirmed they still had the one I had seen available, still at the sale price and she put it aside for me. When I picked it up this morning, I asked if there could be another hiding in one of the other stores as it is a discontinued item. Robyn called around and found one in Harrogate and sent me a payment link so I could purchase a matching throw for a second bedroom and have it delivered. The throw itself is divine, such good workmanship, luxurious to touch and a very generous size. The items are packaged really beautifully both in store and at delivery. Thank you team for such personal and high quality service.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Expensive bedding but absolutely worth it

Expensive bedding but absolutely worth it. I was so lucky and won my first set of Piglet In Bed bedding. It is incredible. So comfy and soft and washes so well. I loved it so much that I bought another set. It is definitely an expensive investment but I will shout from the roof about how good this company/product is. I had to wait a while for my set to be back in stock as it was on a kind of back order and the pillowcases took a very long time but really was worth the wait. Love this brand so much.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great products and EXCEPTIONAL caring service

I sleep so well in Piglet in Bed and our guests always comment warmly on what a delicious nights sleep they had in their linen sheets, pillow cases and duvet covers. You can tell how much a company cares about their customers when they more than deliver on replacing their delicious smelling and effective handwash and hand balm after damage during shipping. I love your products and your elegant service. Thank you.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Return NOT PROCESSED, Team Piglet in DISARRAY

On 5-Nov-25, I returned a Linen Housecoat (£135.32) to Piglet-in-Bed, because it was too big for me (and also set up a restock alert for when the smaller size became available). On 8-Nov-25, I had email confirmation from Piglet that the return was received and to allow 'several days' to process it. We are now at 27-Jan-26, and STILL NO REFUND. 'Several days' should NOT MEAN 80 DAYS. Auto email today from Piglet in response to my urgent enquiry: 'We're working round the clock to try to clear the backlog of messages'. This is very alarming. On their website, there is no telephone number to call, only a contact form. What is going on with them? I am now extremely worried that I'm never going to get my money back from Piglet in Bed.
EDIT: Since leaving this review, I have been informed by Piglet that I used the 'wrong order number' in the return. I responded that the order number I used was the order number on the returns slip that came with the item, and which I enclosed with the return. Luckily I kept a scan. Because I am organised. Yes this Housecoat was a replacement - it was an exact replacement for the Housecoat I ordered never being sent out by Piglet in the first place. Piglet are now trying to blame the customer for their own inefficiency and poor management. Poor show! Very poor show.

8 November 2025
Piglet in Bed logo

Reply from Piglet in Bed

Hi Jo,

Thanks for taking the time to leave a review.

I'm sorry for the confusion - the order you registered and returned was a free replacement so there wasn't anything to refund there.

I've asked the team to process a refund for the original order though, so that should be with you in a day or two.

All the best,

Dan

Rated 3 out of 5 stars

Skip the Pembroke Stripe Cotton Robe

I purchased a Pembroke Stripe robe and fitted linen sheet. While I am happy with the quality of my bedding, I am surprised at the low quality of the robe. The material has been fraying and pulling nonstop since I first got it, leaving a mess of loose strings and loops all over the robe. Given the price, I would have expected the material to be much more durable— and I’m not rough with my clothes. Sadly, after less than a year of use, I can’t wear it anymore without looking entirely messy and frumpy.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Quality bedding and customer service

Lovely quality linen bedding, nice weight to it. While my order was waiting to ship (one item was on back order) the price dropped and customer service made it right and matched the lower price for me.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely items

Lovely items, customer service is excellent & very jolly staff - particularly Yara & all the team in Bath!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb company

Superb company.
Excellent quality bedding and sleepwear. Sooo comfy and good value for money. Very quick delivery.
Highly recommended.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

What a find!

Piglet in Bed has been such a lovely discovery. As a new customer, I’m already certain I’ll be returning — the bed linen is beautiful and feels like exceptional quality. The staff in the shop are always so friendly and welcoming, which makes the whole experience even better.

25 January 2026
Unprompted review

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