Pikl Insurance Reviews 431

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Just renewed a Pikl policy. The phone service was efficient (no long waits) The call was handled by Leila who was helpful and personable Gordon Stobart

Company replied

Rated 5 out of 5 stars

So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... See more

Company replied

Rated 5 out of 5 stars

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... See more

Company replied

Rated 5 out of 5 stars

I was looking a second home insurance. I was transferred to PIKL by Confused, as they specialise in 2nd home insurance. Access to PIKL was easy via Both Online and very efficient Phone service. Unf... See more

Company replied

Company details

  1. Insurance agency

Written by the company

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Contact info

4.8

Excellent

TrustScore 5 out of 5

431 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Many thanks to Will today for making…

Many thanks to Will today for making the process of purchasing holiday cover with flood protection smooth and easy. Highly recommended.

3 February 2025
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Great to hear that you had a positive experience with us. Thank you for sharing.

Rated 5 out of 5 stars

Pikl - service like it should be.

Pikl were able to broker a policy for my specific requirements where others failed to do so. Yes, it’s relatively expensive but gives me peace of mind. Additionally, Pikl were so professional, helpful and patient throughout the process when a potential claim arose four days before renewal. I can’t speak more highly of the service received from Keith.

29 January 2025
Unprompted review
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Reply from Pikl Insurance

We're pleased to hear that you are satisfied with the service you received from us. Thanks for sharing.

Rated 5 out of 5 stars

Excellent service from Keith

Excellent service from Keith. He was friendly and helpful. We sorted through the details and all is set for the upcoming year. Thank you Keith!

Jo P

18 December 2024
Unprompted review
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Reply from Pikl Insurance

Thanks for sharing. We're pleased that you had a positive experience.

Rated 5 out of 5 stars

Excellent service

Pikl were seemingly the only company able to offer us buildings and contents insurance to cover our house and also the annex which we rent out on Air BnB. In all the many phone calls it took to organise this, Maria, who took my calls each time, was incredibly helpful. Great to have to continuity of speaking to the same person each time, and not only that, but knowledgeable and pleasant and helpful.

13 November 2024
Unprompted review
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Reply from Pikl Insurance

Hi Penny. We're pleased that you had a positive experience. Thanks for sharing.

Rated 5 out of 5 stars

All good!

Jasmine was the person who dealt with my renewal. She was so patient, helpful and clear with explaining options.
Of course, the real test would be if I needed to make a claim. In the unlikely event of that, I’m sure I would have the same excellent service.

12 November 2024
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Great to hear that you had a positive experience. Thanks for letting us know.

Rated 5 out of 5 stars

Customer Service as it should be.

What great customer service I have had from Pikl. A company that when they say they will get back to you they do and within a reasonable time. Really felt valued and appreciated by the two agents I spoke to on two separate occasions (Lauren and Maria) and they were really helpful.
They also gave a really competitive quote.

5 November 2024
Unprompted review
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Reply from Pikl Insurance

We're pleased to hear that you had a positive experience and will pass on your kind words to both Lauren and Maria. Thanks for sharing.

Rated 5 out of 5 stars

Choosing an insurance policy

Although it was difficult to get through to Pikl on the phone, once I did make contact the service was excellent. Lauren was very helpful and patient in explaining everything to me. Then once I had decided which policies I wanted to take out all the documents were sent to me in minutes. I would be happy to recommend Pikl to other people.

17 October 2024
Unprompted review
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Reply from Pikl Insurance

Thanks for sharing. We'll pass your kind words on to Lauren.

Rated 5 out of 5 stars

Francine was excellent at explaining…

Francine was excellent at explaining the renewal policy and the salient points . Very helpful professional and friendly

11 October 2024
Unprompted review
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Reply from Pikl Insurance

Thanks for leaving a review. We'll let her know.

Rated 5 out of 5 stars

I had a good experience with Pikl again…

I had a good experience with Pikl again this year. My renewal quotation was slightly cheaper than my existing premium and I was efficiently assisted by Lauren in the renewal process. A happy customer once again!

8 October 2024
Unprompted review
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Reply from Pikl Insurance

Hi George. Pleased to hear you had another positive experience. We'll pass your kind words on.

Rated 5 out of 5 stars

No hassle

No hassle, easy to use renewal service.

25 September 2024
Unprompted review
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Reply from Pikl Insurance

Hi Andy. Thanks for letting us know.

Rated 5 out of 5 stars

Excellent service

Excellent service, clear and easy to setup. Very much appreciated.

24 September 2024
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Andrew. Thanks for letting us know. It's good to hear that you had a pleasant experience.

Rated 5 out of 5 stars

Very easy to renew my policy with good

Very easy to renew my policy with good, efficient, polite customer service.

12 September 2024
Unprompted review
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Reply from Pikl Insurance

Thank you for your comments. We really appreciate it.

Rated 5 out of 5 stars

This is a great company

This is a great company, very helpful and well informed staff offering a good range of options.

5 September 2024
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

It's great to hear that you had a positive experience. Thanks for getting in touch.

Rated 5 out of 5 stars

A small price to pay for extra peace of mind

Very easy to use service that gave an extra peace of mind when adding on host insurance top up to cover any incidents for our Airbnb rental. Luckily there was no need to process any claims/issues so can't comment on that side but was very happy with their pricing, renewal options, coverage and overall customer service

24 August 2023
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi David. Good to hear that you had a positive experience. Thanks for sharing.

Rated 5 out of 5 stars

Maria was extremely pleasant was very…

Maria was extremely pleasant was very precise re the policy i was renewing, Explained every detail of the policy it was a pleasure please give her my feed back as she does her job very well Thanks

7 August 2024
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Thank you for your kind comments. We will be sure to let Maria know.

Rated 5 out of 5 stars

A lovely person on the phone reception…

A lovely person on the phone reception and a really helpful senior advice expert (Rebecca) helped make my change of home insurance a positive experience and gave me a good quote too.
Many thanks!

5 July 2024
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Thank you for your kind words. We'll let Rebecca know.

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