Pills2U Reviews 

149
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably affordable pricing, professional consultations, and efficient delivery process that ensures medication arrives safely and quickly. Consumer feedback consistently shows the friendly and helpful support team, making the overall ordering procedure smooth, reassuring, and completely reliable. However, some people mentioned encountering frustrating issues with delayed deliveries, lost packages, and difficulties reaching customer support representatives by phone. A few reviewers also noted that the reordering routine required answering numerous repetitive questions and navigating a complicated process. Others felt that delivery delays and melted packaging during transit caused minor inconveniences during their treatment journey.

What people talk about most

Service

Users describe positive interactions with service, highlighting a fabulous online pharmacy experience where... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to use and that items arrive... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very reasonable... See more

Customer service

People report positive experiences with customer service, noting that staff members are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My prescrition was approved and delivered quickly. I was happy to notice that the delivery is now free. Most of all, the company offers affordable prices . This brings great hope to me as i was so dev... See more

Company replied

Rated 5 out of 5 stars

Pills2U were really helpful when I switched from another retailer and went out of their way to make sure I could order easily. Their communication is excellent. The only little drawback is the need to... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience with this pharmacy. I recently moved over to them as their prices were competitive for Mounjaro. They did a thorough consultation including a video call and when they we... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this online pharmacy for over 6 months now and their service is fabulous. Always on hand for advice if needed and the pharmacist I’ve spoken to is always happy to help, knowledgable... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Pharmacy
  4. Weight-Loss Service

Written by the company

Welcome to Pills2U, an online pharmacy based in Altrincham , proudly serving customers across the UK. Our skilled pharmacists and healthcare professionals provide high-quality, accessible pharmaceutical care tailored to your unique needs. At Pills2U, we recognise that personalised care is the cornerstone of effective healthcare. We take the time to understand each patient’s health concerns and goals, ensuring that our services support your journey toward better health and well-being. Whether you need guidance on specific treatments or general health advice, our pharmacists are here to provide you with trusted, professional care. Pills2U is a leading weight loss clinic providing a safe and convenient way to access weight loss treatments. With expert care and fast UK delivery, we make healthcare simple. Expert treatment from licensed prescribers Fast UK delivery, including next-day options Secure and discreet service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(149)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Pills2U were really helpful when I switched from another retailer and went out of their way to make sure I could order easily. Their communication is excellent. The only little drawback is the need to send pictures each time you reorder - really tedious. But most recommended anyway as faultless service.

14 January 2026
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your review and recommendation. We’re happy to hear our team made the switch easy and kept communication clear. We appreciate your feedback on the reordering process and will take it on board

Rated 5 out of 5 stars

I cant recommend pills2u enough

I cant recommend pills2u enough. They always dispense quickly and have the best prices available. If I ask for it to be sent a certain day so I can make sure I am home they are always willing to accommodate. They have been fantastic and supportive on my journey.

9 January 2026
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for such a lovely review! We’re really glad we could support you and accommodate your delivery needs — it means a lot to us.

Rated 1 out of 5 stars

Awful customer care

Awful customer care. I ordered a 10mg Mounjaro pen which was subsequently ‘missorted’ by Royal Mail and delayed in getting to me by over a week. I was informed by pills2u that I would not be able to use the full product due to the cold chain being broken. I requested a replacement which pills2u declined, I requested that I return the original (faulty) pen and pills2u declined. I have been informed that I need to wait for them to process the claim with Royal Mail and then I may receive ‘a partial credit note’. The claim was put in to Royal Mail over 8 weeks ago and I have heard nothing from pills2u. When I have chased them for an update I am met by condescending emails which tell me to be patient! This medication is extremely expensive and it is utterly unfair that pills2u would not let me return and I was left with a substandard product (and leaving me out of pocket!). I understand the delay was with Royal Mail however pills2u have a duty of care and obligations under the consumer rights act 2015 as the retailer which they are evidently shirking. AVOID AVOUD AVOID!!

13 January 2026
Unprompted review
Pills2U logo

Reply from Pills2U

We are sorry to hear we did not meet up to your expectations on this occasion.
As was explained the medication remained safe and usable and we immediately put in the claim to Royal Mail which we have still been waiting on albeit outside their own timeframes. However, there is a partial store credit already allocated on your account for the dose that could not be utilised which was available for you to use when you placed your recent order last week. This was issued to your account when 30 days had elapsed since the claim was put in to Royal Mail without any reply. It would have been sooner but we were closed on the Christmas and New Year Bank holidays. This is still visible on your account as available to use on your next order. We have reshared this credit with you within your account on the messaging system. We apologise for the inconvenience and delay you experienced.

Rated 5 out of 5 stars

I had a very good experience with this…

I had a very good experience with this online pharmacy. The ordering process was straightforward, the website is easy to use, and delivery was fast and discreet. All items arrived well packaged and exactly as described. Customer service was helpful and professional when I had a question. Prices are competitive compared to other UK pharmacies. I would definitely use this service again and recommend it to others.

7 January 2026
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for taking the time to share your experience. We’re pleased to hear that everything from ordering to delivery met your expectations and that our team could provide helpful support. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Very professional company

Very professional company. They carry out the proper checks for weightloss injections. They're very friendly and helpful, prices are really competitive too! Happy with the service.

24 November 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your lovely review. We’re delighted to hear you found our team professional, friendly, and helpful, and that you appreciate the checks we carry out for safety. It’s great to know you’re happy with our service and pricing. We really appreciate your support!

Rated 4 out of 5 stars

Great service

Overall quick and effective, very impressed. However, would’ve liked there to be less checks with height and weight having already been verified by a previous company with a prescription, felt a bit tedious having to go through the checks again.

24 November 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your feedback. We’re really glad to hear you were impressed with our quick and effective service. We understand the repeated height and weight checks can feel tedious, and we appreciate your patience. These steps are in place to ensure safety and accuracy for all new patients. Thank you again for your trust, and we hope to make your next experience even smoother.

Rated 5 out of 5 stars

How it should be!

Absolutely just how it should be, efficient and speedy and very competitive prices. I’ll definitely continue to use them.

25 November 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you so much for your wonderful feedback. We’re delighted to hear that you found our service efficient, speedy, and competitively priced. We appreciate your continued support, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Great, friendly service and good prices.

Great, friendly service and good prices.

Speedy responses to queries.

24 November 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your kind words. We are thrilled to hear you liked our friendly service and good prices. It’s great to know our quick responses made a positive difference as well. We truly appreciate your support and look forward to helping you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service, fast response to questions. Would reccomend

7 November 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you so much for your kind review!
We’re glad to hear you had a great experience and that our team was able to assist you quickly. We truly appreciate your recommendation and look forward to helping you again

Rated 5 out of 5 stars

I must admit I was nervous…

I must admit I was nervous as they had changed their name and pills2u is a terrible name but there have been no issues. Easy to get hold of if you need to speak to anyone. I recommend

5 November 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your honest feedback.
We understand name changes can feel a bit unsettling, so we’re glad to hear everything has been smooth and that our team has been easy to reach. We really appreciate your recommendation and your trust in us!

Rated 5 out of 5 stars

Love the quality of service (it's very human, not just a cog in a machine)

I've been using Pill2U for a while (particularly under their old name Pharmaesthetics Central). Being on weight loss drugs, I need to take photos of myself standing on scales with the weight showing. Living by myself this isn't practical, so I really appreciate their calls, by UK-based doctor who doesn't appear to be in a rush, so they can verify my weight and it gives me to the opportunity to ask any questions.

27 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you so much for your thoughtful review.
We’re really glad to hear you’ve felt supported by our team. It’s great to know that the personalised service and UK-based clinical calls have made things easier for you, especially when verifying your weight. We truly appreciate your trust and are always here if you have any questions.

Rated 5 out of 5 stars

Low prices

Low prices, quick and thorough consultations. Got my delivery very quickly. Thank you! Not a bad word to say!

21 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for the great review.
We’re delighted to hear you found our consultations thorough and your delivery arrived quickly. We really appreciate your kind words and your support!

Rated 5 out of 5 stars

I had a really good experience

I had a really good experience with this pharmacy. I recently moved over to them as their prices were competitive for Mounjaro. They did a thorough consultation including a video call and when they were happy they approved my prescription which was received really quickly. I was surprised to find they supplied needles and medi wipes free of charge with my pen, something the other pharmacy charged for. I also had free delivery! So all in all a really good first experience with this company!

4 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for the wonderful review.
We’re really glad to hear you had such a positive first experience with us and that our consultation process, pricing, and quick delivery met your expectations. It’s great to know you found the added pen needles and wipes helpful too. We truly appreciate you choosing to move over to us and are here to support you however we can!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I am very satisfied with my orders and deliveries. I would definitely recommend 👌

22 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for the lovely review.
We’re so glad to hear you’re happy with our service and deliveries. We really appreciate the recommendation!

Rated 5 out of 5 stars

The most helpful team

During a really uncertain time as a Mounjaro user this company have helped me out so much and I cannot fault them at all. Before I was using different company’s because I didn’t have a company that were really looking after me but these guys do!

22 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for sharing this lovely feedback.
We’re really glad to have been able to support you during a challenging time, and it means a lot to know you feel looked after. We appreciate your trust in us and are always here to help!

Rated 5 out of 5 stars

Chemist used to be Pharmaestics Central , run by the same people , just a new name

As a chemist they go out their way to make sure your needs are met , I’ve had many conversations over the phone or via WhatsApp, customer service is first class. I would highly recommend them to anyone.

1 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for the great feedback! We’re glad our team could support you and that our contact methods have been helpful. We appreciate your recommendation and are always here when you need us!

Rated 5 out of 5 stars

I wish all Chemists were like this.

I was initially drawn to their store by the competitive pricing on medications. The online consultation was thorough without feeling intrusive, which I appreciated. What truly impressed me, however, was their responsiveness to my questions, their careful attention to gathering all the necessary information, and their genuinely patient-centered approach. It’s clear they’re committed to providing a high standard of care. I wish them continued success—this is a very promising start.

1 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your wonderful feedback. We’re glad you appreciated our pricing, thorough consultation, and responsive, patient-focused care. We are grateful for your support!

Rated 5 out of 5 stars

PILLS2U is the new name of what was…Pharmaesthetics Central

PILLS2U is the new name of what was Pharmaesthetics Central. Although the name has changed the service and after care hasn't its still first class.
The website has changed which caused a few teething problems for me but they were resolved quickly and courteously.
I'm happy I found this online pharmacy.

21 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for your kind words. We’re glad the new name hasn’t changed our first-class service, and we appreciate your patience with the website updates. We’re really happy you found us!

Rated 4 out of 5 stars

I would definitely recommend.

I started off my Mounjaro journey with another provider. They were excellent but expensive. I swapped companies to a cheaper one & got conned. Eventually I came across Pharmaesthetics Central. After to-ing & from-ing I placed an order just as the prices rose. However I was very pleased when my order was accepted at the old price. The only problem was the delay in delivery, which was a problem with Eli Lily. I am now on 5mg and because I am very happy with the service I receive, & of course the price, I would definitely recommend them.

21 October 2025
Unprompted review
Pills2U logo

Reply from Pills2U

Thank you for sharing your experience! We’re glad you’re happy with our service, pricing, and support on your treatment journey. We appreciate your patience with the delivery delay and are thrilled to hear you’d recommend us!

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