PillSorted Reviews 2,750

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and reliability, often noting that orders arrive promptly and on time. People also appreciate the overall service, finding the ordering process straightforward and efficient, with many highlighting the helpful reminders for repeat prescriptions and consistent updates on order status. However, some customers were dissatisfied with the product they received, mentioning instances where they did not get what they ordered or only received a partial order. A few other people also felt that the delivery service was not always consistent, with some experiencing delays or issues with delivery attempts.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the reliability and efficiency... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, fast delivery, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the service for... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pillsorted takes the stress out of repeat prescriptions. They remind you when the prescription needs to be ordered, tell you when the prescription has been sent and your order arrives promptly to your... See more

Company replied

Rated 5 out of 5 stars

Very helpful and understanding. Not everyone fits into a box and the staff were clear in their discussions with me and made sure the correct product was suggested. Delivery was quick and on time wit... See more

Company replied

Rated 5 out of 5 stars

Up to now,my experience as been good. From ordering from Dotcors, to delivery,at home I was kept updated, via emails and txt messages. Even had numbers to track from Royal Mail. Came on time. Sti... See more

Company replied

Rated 5 out of 5 stars

Arrived on time. Excellent service. So much easier than wiring or telephoning Doctor But why is your system not compatible with my iPhone. When you send me Reminder I have to email you with r... See more

Company replied


Company details

  1. #41 of 104 best companies in Online Pharmacy
  2. #11 of 17 best companies in Chemist
  3. #18 of 30 best companies in Clinic
  4. #45 of 106 best companies in Pharmacy
  5. #27 of 68 best companies in Weight-Loss Service

Written by the company

PillSorted is a full-service pharmacy providing private treatments across the UK and NHS prescriptions in England. We combine compassionate care with innovative technology to deliver a truly personal pharmacy service. From consultations and prescribing to repeat prescriptions and weight loss treatments, our expert team offers personalised, high-precision care—sorting, dispensing, and delivering medications straight to your door.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, receive within 48 hrs of ordering and reliable safe delivery.

29 April 2026
PillSorted logo

Reply from PillSorted

Hi William, thank you for the great review! Easy ordering, quick delivery and reliable, safe service is exactly what we aim for.

— The Pillsorted Team

Rated 5 out of 5 stars

Good speedy delivery

All delivered as expected and good service

29 April 2026
PillSorted logo

Reply from PillSorted

Hi Kim, thanks for the lovely review! Pleased everything arrived as expected.

— The Pillsorted Team

Rated 5 out of 5 stars
PillSorted logo

Reply from PillSorted

Hi Paul, thanks for the 5 stars! Really pleased you've consistently had a good experience.

— The Pillsorted Team

Rated 5 out of 5 stars

My delivery

I hadn't had a email about my delivery, an when i phoned they rushed it through

6 May 2026
PillSorted logo

Reply from PillSorted

Hi Jackie, thanks for the 5 stars despite the hiccup with the missing email — sorry about that! Glad our team could get it sorted quickly when you called. We'll have a look at why the notification didn't come through.

— The Pillsorted Team

Rated 5 out of 5 stars

New Pharmacy Homecare

Up to now,my experience as been good. From ordering from Dotcors, to delivery,at home
I was kept updated, via emails and txt messages. Even had numbers to track from Royal Mail. Came on time.
Still early days,but liking the service, so far. From Pillsorted

Mr P Gore

6 May 2026
PillSorted logo

Reply from PillSorted

Hi Philip, thank you for the lovely review! Really pleased the updates, tracking and on-time delivery are working well so far. We look forward to looking after you going forward.

— The Pillsorted Team

Rated 5 out of 5 stars

Because your ALWAYS helpful on the…

Because your ALWAYS helpful on the telephone,and my prescriptions are ALWAYS sent out immediately.

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Debe, thank you for the kind review! It's wonderful to hear our team has always been helpful and that prescriptions go out promptly.

— The Pillsorted Team

Rated 5 out of 5 stars

First time using this service

First time using this service. Found it easy to find what I wanted with clear buying instructions. The items were received very quickly. Thank you and yes I would recommend PillSorted.

27 April 2026
PillSorted logo

Reply from PillSorted

Hi Graham, thanks so much for the great first review and the recommendation! Clear instructions and quick delivery is exactly what we aim for. We look forward to looking after you again.

— The Pillsorted Team

Rated 5 out of 5 stars

First time using this company

First time using this company, the price is very good, it came promptly and is exactly what I needed will definitely use again.

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Lisa, thank you for the lovely first review! Good prices, prompt delivery and the right items is exactly what we aim for — we look forward to seeing you again.

— The Pillsorted Team

Rated 5 out of 5 stars

Swift service

Swift service, prompt delivery.. Recommended!

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Ian, thanks for the kind review and the recommendation! Swift and prompt is what we aim for.

— The Pillsorted Team

Rated 5 out of 5 stars

The care and attention is beyond…

The care and attention is beyond compare. A proper assessment with a real doctor. The fact that the prescription is nearly £50 less than my original online prescription is the icing on the cake.

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Kate, what a wonderful review — thank you! It really means a lot to hear that the care, the proper doctor assessment and the pricing have all come together for you. We really appreciate you taking the time to share that.

— The Pillsorted Team

Rated 5 out of 5 stars

very reliable

Always on time. Kept well updated. Well packaged.

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Julie, thanks for the great review! On time, well updated and well packaged — exactly what we aim for.

— The Pillsorted Team

Rated 5 out of 5 stars

No worries of running out of tablets as…

No worries of running out of tablets as always receive a reminder, and don’t have to queue at Tescos .
Bliss thank you

27 April 2026
PillSorted logo

Reply from PillSorted

Hi Bettina, thank you for the lovely review! So glad the reminders save you the worry (and the queue at Tesco). Bliss is exactly what we aim for!

— The Pillsorted Team

Rated 5 out of 5 stars

A very straight forward consultation…

A very straight forward consultation and fast delivery, I would definitely use again.

28 April 2026
PillSorted logo

Reply from PillSorted

Hi Mrs Jardine, thanks for the kind review! Straightforward consultations and fast delivery is exactly what we aim for — we look forward to looking after you again.

— The Pillsorted Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look