PillSorted Reviews 2,750

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and reliability, often noting that orders arrive promptly and on time. People also appreciate the overall service, finding the ordering process straightforward and efficient, with many highlighting the helpful reminders for repeat prescriptions and consistent updates on order status. However, some customers were dissatisfied with the product they received, mentioning instances where they did not get what they ordered or only received a partial order. A few other people also felt that the delivery service was not always consistent, with some experiencing delays or issues with delivery attempts.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the reliability and efficiency... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, fast delivery, and... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the service for... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pillsorted takes the stress out of repeat prescriptions. They remind you when the prescription needs to be ordered, tell you when the prescription has been sent and your order arrives promptly to your... See more

Company replied

Rated 5 out of 5 stars

Very helpful and understanding. Not everyone fits into a box and the staff were clear in their discussions with me and made sure the correct product was suggested. Delivery was quick and on time wit... See more

Company replied

Rated 5 out of 5 stars

Up to now,my experience as been good. From ordering from Dotcors, to delivery,at home I was kept updated, via emails and txt messages. Even had numbers to track from Royal Mail. Came on time. Sti... See more

Company replied

Rated 5 out of 5 stars

Arrived on time. Excellent service. So much easier than wiring or telephoning Doctor But why is your system not compatible with my iPhone. When you send me Reminder I have to email you with r... See more

Company replied


Company details

  1. #41 of 104 best companies in Online Pharmacy
  2. #11 of 17 best companies in Chemist
  3. #18 of 30 best companies in Clinic
  4. #45 of 106 best companies in Pharmacy
  5. #27 of 68 best companies in Weight-Loss Service

Written by the company

PillSorted is a full-service pharmacy providing private treatments across the UK and NHS prescriptions in England. We combine compassionate care with innovative technology to deliver a truly personal pharmacy service. From consultations and prescribing to repeat prescriptions and weight loss treatments, our expert team offers personalised, high-precision care—sorting, dispensing, and delivering medications straight to your door.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect.

Great communication and prompt delivery. Will use again.

13 May 2026
PillSorted logo

Reply from PillSorted

Hi Jennifer, thanks for the great review! We're so pleased the communication and delivery hit the mark, and we look forward to looking after you again.

— The Pillsorted Team

Rated 5 out of 5 stars

Always on time

Always on time

13 May 2026
PillSorted logo

Reply from PillSorted

Hi Josephine, thanks for taking the time to leave a review! It's great to hear your orders always arrive on time.

— The Pillsorted Team

Rated 5 out of 5 stars

Always ahead with my orders

Always ahead with my orders, timely reminders.
Delivery fast and reliable

13 May 2026
PillSorted logo

Reply from PillSorted

Hi Richard, thank you for the great review! We're so pleased the reminders and fast, reliable delivery are working well for you.

— The Pillsorted Team

Rated 5 out of 5 stars

Outstanding service from this company…

Outstanding service from this company my tablets arrived the following day

11 May 2026
PillSorted logo

Reply from PillSorted

Hi Helen, thank you for the wonderful review! Next-day arrival is exactly what we aim for — so glad we delivered.

— The Pillsorted Team

Rated 5 out of 5 stars

Good vetting process

I was reassured that there was a good vetting process. Delivery was quick and reliable.

5 May 2026
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Reply from PillSorted

Hi Tina, thank you for the great review! We take our checks seriously, so it's lovely to hear that came through, alongside quick and reliable delivery.

— The Pillsorted Team

Rated 5 out of 5 stars

Very pleased

Very pleased

9 May 2026
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Reply from PillSorted

Hi there, thank you for the 5 stars! Really pleased you're happy with the service.

— The Pillsorted Team

Rated 5 out of 5 stars

As ever the best service from an…

As ever the best service from an excellent company

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Colin, thank you so much for the kind words and your continued support! It really means a lot to the team.

— The Pillsorted Team

Rated 5 out of 5 stars

Easy ordering and quick delivery!

Easy ordering and quick delivery!

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Meryl, thanks for the great review! Easy ordering and quick delivery is exactly what we aim for — glad we hit the mark.

— The Pillsorted Team

Rated 5 out of 5 stars

Very prompt

Very prompt, reliable service

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Glynis, thanks for the kind review! Prompt and reliable is exactly what we aim for — really pleased to hear it.

— The Pillsorted Team

Rated 2 out of 5 stars

The service was much quicker and better…

The service was much quicker and better before the Royal Mail started delivering. I’m considering changing service because of their poor service.

5 May 2026
PillSorted logo

Reply from PillSorted

Hi Deborah,

Thank you for your feedback. We are pleased to have you as a patient and customer. I have investigated your feedback and we recently dispatched your parcel on 5/5/26 at 1732 via Royal Mail Tracked 24. Royal Mail attempted a delivery on 6/5/26 but there was no answer and successfully redelivered on 7/5/26 at 1405.

If I can be of further assistance please do get in touch at help@pillsorted.com.

Kind regards, Alister

Alister Huong MRCPharm FRSPH
Director of Operations
Pillsorted Ltd

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