Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
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Company details
- #106 of 108 best companies in Online Pharmacy
- #103 of 105 best companies in Pharmacy
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Mounjaro Order: Ordered on 21st and it was despatched on the 22nd and arrived with me on the 23rd. I was suitably impressed.
23 April 2026
Unprompted review
Reply from PillTime
Thank you Belinda OLA for the 5 star review, this is great news for the team.
We are so pleased to hear that you are impressed with the turnaround and arrival of your order.
Kind regards
The PillTime Team
Off to a positive start as the online…
Off to a positive start as the online consultation was quick and easy and the approval of submitted information was also very quick and efficient. The problem arose as I did not know how long this would take and was trying to organise round the delivery time so that someone would be in to be able to take delivery. This did not go so smoothly. The parcel arrived next day, and was delivered to my neighbour!
The parcel packing was also not really sufficiently chilled and actually felt quite warm - my experience with other providers (MedExpress, Pharmacy2U, Independent Pharmacy) the packaging has been really cold and chilled. This did not give me confidence that A. the weight loss pen would still be ok to use (as it is supposed to be kept at a certain temperature, and B. would I use PillTime again if this would happen again?
I think they need to consider packing with more chill packs - especially now we are coming into warmer outside temperatures.
23 April 2026
Unprompted review
Reply from PillTime
Thank you Surrey Shopper for taking the time to leave your feedback.
We are sorry that you were not informed more regarding the turnaround time for your order and that you feel the packaging had not kept the order as cool as expected. This is a valid point due to the change in the weather recently we will feedback this back.
Kind regards
The PillTime Team
Order Monjaro on Monday received…
Order Monjaro on Monday received Wednesday, no problems easy transaction
22 April 2026
Unprompted review
Reply from PillTime
Good afternoon Agata Przeplata,
Thank you for such great feedback.
We have been working really hard on streamlining our processes so that we can ensure quicker deliveries for our customers.
It's really nice to hear that these changes are having such a positive impact on the service our customers are receiving.
Best regards
The Pilltime Team
Reply from PillTime
Hi Sarah Clark,
Thank you for providing such positive feedback its always nice for us to hear how well our service is working for our patients. The team love to hear all the kind things people have to say.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. We are constantly working to improve the service that we offer, so its good to hear that we have made positive changes.
If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
Kind regards,
The PillTime Team
Over complicated just send me my pills…
Over complicated just send me my pills every month like I have had for the last 20
Years and the best of my life
15 April 2026
Reply from PillTime
Hi Mr Shiggins
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
I have looked into this for you and can see that we are aware that there was an issue with certain prescription formats.
Our customer service team have sent you an email in regards to this.
Please don't hesitate to contact us via Live Chat from 2 pm - to 4:30 pm Monday to Friday, by phone from 8:45 am - 12:30 pm - 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for bringing this to our attention.
The PillTime Team
Recent improvement to their service
Reminders to reorder are really useful there seems to have been an improvement to their service of late.
15 April 2026
Reply from PillTime
Hi Keith Groom
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. We are constantly working to improve the service that we offer so its good to hear that we have made positive changes.
If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
Kind regards,
The PillTime Team
Good deivery time good service makes my…
Good deivery time good service makes my life easier thank you
15 April 2026
Reply from PillTime
Good afternoon Ray Culham thank you for the 4 star review!
All feedback is very important to us and to hear that the service makes such a difference to your life is such a bonus. We thank you for taking the time to share this with us.
Best wishes
The PillTime Team
Unresponsive
Ive left some poor reviews of this company in the past but I really thought that after some logistical issues they were starting to be better but no.
I emailed them 3rd March to ask for a slight change to the way my meds were being pouched. I followed up on chat a week or so later and was told the relevant team were dealing.
Emailed again 12th April to ask about it again. No reply.
I’ve now had another delivery and the changes I requested have not been implemented. Still no communication from Pilltime.
Very disappointing.
3 March 2026
Unprompted review
Reply from PillTime
Thank you MT - Manchester for taking time to leave your feedback.
We are very sorry to hear that you have not had the best experience and that you have not had any communication from us regarding the changes that had been requested.
We would like the opportunity to take a look into this for you but are unable to locate an account with the details provided, we have sent an additional request for information please do check your spam and junk folder as this may fall in there.
Kind regards
The PillTime Team
Reply from PillTime
Thank you Paul for taking the time to leave the 5 star review.
We are very pleased to hear that you would highly recommend the service.
Kind regards
The PillTime Team
Total waste of time
I have reverted back to my previous supplier as Pill Time sent me as many boxes of tablets that they couldn’t put in the daily pouch as I previously received
22 October 2025
Reply from PillTime
Emma Wilson-Powell thank you for taking the time to leave your feedback.
We are sorry to hear that you have not had the best experience and would like the opportunity to look into why your medications were not pouched.
Unfortunately we are unable to locate an account with the information available and have sent a request for me information. Please check your junk or spam folder as it may slip into them.
Kind regards
The PillTime Team
Brilliant service
11 April 2026
Reply from PillTime
Thank you for your 5-star review!
We’re delighted to hear you found our service brilliant. Feedback like this really means a lot to the team. We’re committed to providing reliable, efficient service, so it’s great to know we’re getting it right.
If you ever need anything, we’re always here to help.
Best wishes,
PillTime Pharmacy
Month waiting
My prescription was sent 5 weeks ago and I had to chase it up with PillTime. Not the first time I’ve had late medication
16 April 2026
Reply from PillTime
Hi marcelle grant 13
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
We apologise for the difficulties you've experienced, particularly regarding the delivery of your medication.
Upon reviewing your account, we can confirm that prescriptions have been requested via multiple ordering platforms. When prescriptions are requested through multiple platforms, this creates separate orders on your account, which means medication may be split across different orders rather than being processed together, causing delays.
We advise patients to use only one platform to order. This can be via the Pilltime App, The NHS App or via patient access.
We have recently updated our contact hours to make it easier to reach us. You can now contact us via Live Chat from 2 pm - 4:30 pm Monday to Friday, by phone from 9:30 am - 12:30 pm and 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for bringing this to our attention.
Kind regards,
The PillTime Team
Reply from PillTime
Dear Nick,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
The requested proscription started being ing wrong
The requested proscription started being wrong, then getting problems with missing items, so that in the end after several months I just gave up and went to a local Chemist,who have been fine. Just no dosset boxes.
1 June 2025
Reply from PillTime
Good morning STEVEW 7
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
We're genuinely sorry about the issues that you have raised, and we understand how frustrating this must have been.
I have looked into your account and can see that we last issued Medication to you in July 2025.
If you would like to discuss these issues further, please do not hesitate to contact us via Live Chat from 2 pm - to 4:30 pm Monday to Friday, by phone from 9:30 am - 12:30 pm and 1:30 pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Should you require any assistance in the future, please do not hesitate to contact us.
The PillTime Team"
Ordered for weight loss and they…
Ordered for weight loss and they responded and sent out in good time.
6 April 2026
Unprompted review
Reply from PillTime
Thank you for your 5-star review!
We’re really pleased to hear that your weight-loss order was processed quickly and delivered on time. Providing smooth, efficient service is our aim, so it’s great to know we met your expectations.
If you ever need any further support, please don’t hesitate to get in touch with our weight loss team; we’re always here to help.
Best wishes,
PillTime Pharmacy
Finding this dose cheaper than Bolt is…
Finding this dose cheaper than Bolt is worth the stars
6 April 2026
Unprompted review
Reply from PillTime
Thank you Spikee,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Great all round expereince
Great all round expereince. Stress free and always a timely delivery. Love the new dispenser.
10 April 2026
Reply from PillTime
Hello Mr,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
My medication was correct and it was…
My medication was correct and it was delivered early with no problems 😊
11 April 2026
Reply from PillTime
Hi Glyn,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
Best wishes
NOT NEURODIVERGENT FRIENDLY
NOT NEURODIVERGENT FRIENDLY
Not a company for those who have autism of adhd as they have missed deliveries and meds not sent which causes alot of stress for me.. i also have MS and other conditions which the meds mask the relapse damage to my spinal cord.. one day no meds and im in pain.. ive been left 6-14 days no meds.. last boxed missed controlled drugs which meant the docs had to get me to report the company for lost or stolen meds to the police .. so the promise was this month id get them on time which hasnt happened..
If you rely on meds this is not the company for you.. even explaining i needs them all pouching i was told to not have my controlled drugs not pouched if i needed them that much..i keep being offered each month to collect them in boxes else where.. no matter how many times i say i need them pouched because of my conditions as i dont know if ive taken them or not.. cant risk double dose so have to hope i took them… they havent been in date since before xmas… fact is im told its my fault as i have meds every 28 days n months are 30 or 31 🫣..
16 April 2026
Unprompted review
Reply from PillTime
Dear Rebecca,
We’re truly sorry to read your review and to learn how this situation has affected you. We understand how important it is to have reliable access to your medication, especially when you are managing several conditions. We are genuinely sorry for the stress this has caused.
After reviewing your account, we see that our team has worked with you several times to resolve the issues.
As a pharmacy, we have to follow strict rules for controlled drug medications. Because of these regulations:
* Controlled drugs cannot be included in pouching systems for safety and legal reasons.
* Prescriptions for these items have a limited validity period and can expire if not dispensed within that timeframe.
* We are unable to override these restrictions, even where we understand the preference for pouching.
In your case, the prescription for the controlled medication expired before we could dispense it. This is why we could not supply it, which led to the situation you described.
Your medication is given on a 28-day cycle. If the prescribing team does not align your controlled medications with your regular prescriptions, this can cause gaps or delays. That’s why our team has talked with you about other options, like separate collection, to help you get your medication without interruption.
We understand that pouching is especially helpful for you, and we’re sorry we can’t include controlled medications in this system. This is not about your needs, but a legal rule we must follow.
We still want to help you find the safest and most reliable way to manage your medication. If you’re willing, please contact our team directly. We can review your prescription timings with your surgery and look for the best way to reduce the risk of future delays.
Best regards,
Karen Park
PillTime Team
Reply from PillTime
Thank you Tony for the 5.0 star review.
We really value your comments and are always grateful for reaction that will help us improve our customer service.
We are very pleased to hear that the service makes a big difference to how you manage your medication.
Best wishes
The PillTime Team
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