Pine Media Broadband Reviews 

Customer service was brilliant! Had a few issues with the initial set up but they swiftly replied and were on the case! Sent an engineer the next day who was very helpful and thorough in making sure everything was resolved.

Adeel showed up late in the day and had everything working very smoothly in good time. He stayed after 5pm, he was very accommodating and polite!

I have enjoyed internet service from Pine Media since 2017. In my working from home job in software development for suites of cloud base systems, I was enormously grateful that Pine Media were able to bring FTTP (fast fibre) to the rural location where I live and provide me with very reliable, stable, low-latency bandwidth that took many delays and anxieties from that part of my internet usage. Latterly, streaming of high quality audio and video has been more of my needs since retiring from that job and retaining Pine Media as my ISP was never going to change.
All in all, the level of service provision from Pine Media has been exemplary, and any very occasional queries or issues I have had were always acted on with rapidity, great dedication, knowledge and care: I would recommend Pine Media unreservedly.

The flat was incorrectly wired to the internet, and the PineMedia engineers were working to solve the problem with the utmost priority. Steve was updating me several times a day on the progress. I was not expecting this issue to be solved so quickly.

Fantastic experience. I chose the GLO 1000 based on what our property could recieve and speeds were always over 800 Mbps. The few dropouts we had were sorted quickly and effectively by the team who were very easily contactable by email. Responses were very quick to enquiries etc. and they let us have an extra pod once we upgraded which meant the whole house was connacted well. Overall great experience and would recommend!

Fantastic service from the company. The WiFi is a great speed and haven’t had a single issue! Highly recommend.

Our experience has been good so far. The technicians customer service was great and cannot fault them. We had two sites that we needed installation which they set up pretty quickly. WiFi seems to be ok for now so hopefully it holds up and we don't have to revert back to bigger chain!!

Good service, no issues. Would recommend if available in your area

Great response and service by the team. Highly recommended

Pine Media cut off my broadband during a dispute, despite agreeing in writing to keep it active. Their handling was unprofessional and misleading — they even offered help conditional on removing reviews and previously incentivised customers with £5 credits for reviews. After delaying and arguing with the regulator, they were ordered to apologise and pay me £200 compensation. They missed deadlines twice and continued disputing the case after adjudication. Having operated for nearly 15 years without proper regulatory oversight, I’d strongly advise against trusting them with something as essential as your internet connection.

I have just taken out the Pine Media Fibre package, the whole process was simple from start to finish. The communication was great throughout....I would highly recommend.

Great company, good prices and very responsive.

Excellent service and much improved internet which appears much more stable than my previous supplier. Local contact centre and friendly installers

I was using PineMedia in my previous property for a year without any problems so when I moved to a new rental unit January 2025 decided to continue with them given their reasonable price and previous good experience + supporting a local business. However, that might have been one of my biggest mistakes in 2025. Despite promising to set up the router in 3-5 working days (I put the order on January 23rd), I ended up waiting for more than 4 months. I spent +60£ on add-on data packages on my sim card hoping to get connected soon, something that never happened. When I finally got fed up and asked them to cancel my order they said I might need to pay cancellation fees because I am already on a contract with them, so I ended up waiting even more to avoid that. Only now (13th May) and after getting independent legal advice I realized they couldn't legally charge me any fees and I have wasted my time and money for nothing. Sad thing is now already 5 months have passed since I moved into this property, and the new contract with a different provider will finish after my contract with the current property ends and I will end up paying these 5 months extras (well above 100£) if I decide to move out!
Long story short, go for a reputable company and save yourself the headache of several months of sending follow up emails and calls.

Easy organisation, easy setup, easy installation. The provided router is pretty simple to get running and configure. No issues with speed or uptime since joining 2 weeks ago. Two thumbs up from me!

Amazing service from Jonny, fast and easy upgrade.

Very personable service provided by the whole team.

The customer service team are very friendly and helpful. We had a slight delay in our service getting activated but a team was on-site each day it was down to help, and were able to resolve it quickly. Well priced for the speeds available too!

Always very helpful when I’ve had queries but more importantly in the 3 years with PineMedia there’s been maybe one outage / issue… a far cry from our precious provider! Very reliable for working remotely.

Easy installation and so far really fast speeds!