I’ve used PingPerfect multiple times over the years for different servers, CS:GO, Minecraft, and now CS2 and they’ve always been reliable. What really stands out is their support. Replies are fast, an... See more
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See what reviewers are saying
Jacob Bubeer managed to solve the problem I had with my Space Engineers server within minutes, even after admitting to needing to refresh his own mind with the issue at hand. He got the job done!
There is no other company that i can hold to this highest regard! The people, customer support, always doing everything, and i mean taking issues like its their own and solving them. So so happy with... See more
Hi there, So when leaving a review its always difficult to cram in what you find good about a service you are being provided with, so instead ill leave a feedback I put into PingPer... See more
Company details
Written by the company
Game servers from PingPerfect are not just perfect, they are a way of life for us. We have a team of gamers, programmers and network technicians who monitor, tweak and keep keeping us on top of our game and setting us apart from the other providers. We are a premium provider of a great deal of games including, Space Engineers, Medieval Engineers, The Isle, Empyrion, Factorio, StarMade, Life is Feudal etc and have many satisfied customers - PingPerfect doesn't just want you to be happy, we want you to be ecstatic! with our servers. We have a team of dedicated experts on hand to help you with all aspects of your server. All game servers come with free web hosting* which can be used for building your community, sharing stats, downloads and promoting your game server. Our free web hosting facility comes with 5gb storage, 10 gb traffic per month and the industry leading Cpanel to enable you to configure and control with ease. You can also have a sub-domain of PingPerfect.com, giving you a dedicated web presence on a premium web server www.yourname-or-clan.pingperfect.com. If you already have a domain you may also use this. All of our game servers have a minimum of 32gb ram and use the latest Xeon processors to ensure maximum performance and latency. With a network designed for corporate customers and mission critical data delivery, we have the bandwidth many other providers dream of. Our game panel has a custom theme and enables you to control all aspects of the game server, with the ability to start, stop or even reinstall your game server easily and effectively. We also have 24/7 monitoring of your game server to ensure that if it crashes, gets stuck on a map or the performance degrades, our technicians will receive instant notification - customers will also receive notification - we don't hide anything from you. If we have a problem we will tell you about it, and what we are going to do to resolve the problem(s) Our game panel is available on any platform that can handle web pages and we are currently developing custom android / IOS web panels Support is key to any game server provider (GSP) and we don't scrimp on this, we will always endeavour to answer support requests within 30 minutes but it's usually much quicker than this. Our support is provided by tickets which you can track from our billing panel. Responses are also emailed to customers registered email addresses. We are also contactable via Skype, Xfire and Steam. We have a 24 hour money back guarantee. If you're not happy with the game server, we will refund you straight away, no questions asked (unless you want to tell us why). If you are still not convinced, contact us for a FREE 48 hour trial - That's how confident we are that you will love our game servers. Give us a try, you won't regret it - Https://Pingperfect.com
Contact info
Office F1, Beverley Enterprise Centre, Beck View Road, HU17 0JT , Beverly, United Kingdom
- +44 (0) 843 462 0003
- Admin@Pingperfect.com
- pingperfect.com
4.5
Excellent
1K reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, solved the problem very quickly and quick responses
13 June 2023
Unprompted review
Excellent customer service
Excellent customer service! Resolved an issue that I really wasn't positive was their issue at all. Fast, friendly and affective!
12 June 2023
Unprompted review
This is the best server provider I have…
This is the best server provider I have ever used! I have been hosting many games through different outfits and none can hold a candle to Ping Perfect! The dashboard, ticket response, reliability of the server... all aces!
Richard Albers
7 June 2023
Unprompted review
good servers with low ping and customer…
good servers with low ping and customer techincal support was very very quick and efficient
2 June 2023
Unprompted review
They're great
They're great! I've opted into the platinum support they offer and I have zero issues with my server.
1 June 2023
Unprompted review
Excellent customer service
I have been using pingperfect for 2+ years and any issues I have had have been fixed in less than 2 hours, the customer service is always quick, professional and extremely helpful.
31 May 2023
Unprompted review
Customer support is great at responding…
Customer support is great at responding and resolving issues in a timely manner. Server runs fine as well, with good price points dependant on whatever you may want or need.
30 May 2023
Unprompted review
Jacob Bubeer helped me with an issue i…
Jacob Bubeer helped me with an issue i was having with adding an addon onto our CS:GO server we are renting,he worked swiftly and got the addon working in no time both me and my 7 year old son are very happy with the service on PingPerfect on all game servers we have rented, be it CS:GO, Minecraft or 7D2D
26 May 2023
Unprompted review
Great and timely support
Customer Support tech Jacob Bubber responded fast and helped immensely. Great service.
25 May 2023
Unprompted review
Excellent service!
I almost gave up my server project and wanted to cancel this. But due to the excellent support I got the server up and running again!
Thanks for that!
25 May 2023
Unprompted review
Incredible customer support
Incredible customer support! They take the time to help you with any issue you may have as minor as it may seem.
21 May 2023
Unprompted review
Jacob and Dia have helped me with my…
Jacob and Dia have helped me with my server greatly and have been super nice. Never had experience with other hosts but I don’t think I’ll need to.
16 May 2023
Unprompted review
Fast responses and Helpful
I was having a hard time getting my server started and needed some assistance with the set up. Despite my lack of understanding since I'm not super good at technology, the team was amazing and was more then helpful in making sure my experience was great and handled with care. By the end of the conversation we got everything set up how I was hoping and I couldn't be happier choosing this company for my server!
9 May 2023
Unprompted review
Support was amazing quick responses…
Support was amazing quick responses very transparent
27 April 2023
Unprompted review
I have been having an issue lately with…
I have been having an issue lately with my server I rented, come to find out it was just on my end the server was ok. But the customer service was a 10/10. The customer representatives were amazing and extremely helpful.
24 April 2023
Unprompted review
You can't beat Pingperfect for quality…
You can't beat Pingperfect for quality and service have been with them for 2 years now and havent got a negative thing to say of them.
12 April 2023
Unprompted review
This is your next host!
Top notch hardware configurations with really fair pricing. Really friendly and helpful customer service-like, above average for sure! Thanks so much!
30 March 2023
Unprompted review
Amazing Support, Great Service
I cannot properly express my gratitude to PingPerfect for saving my Ark community. We were previously using a terrible host with terrible data management that scammed me out of 100s of dollars for services never provided.
PingPerfect literally worked with me for 16 hours to get my data transferred away from the bad host (who stupidly had my maps spread across 7 different machines and organized in the stupidest way possible) and had my service running flawlessly. They walked me through the entire process, which was no easy feat! Everyone was understanding and worked to solve the problem with me, rather than copy-and-pasting whatever was on their clipboard to shut me up.
Marie, Alvin, Alfred, Karim, and James worked really hard and continued to stick with me, even as we hit small bumps, and ensured everything was working to my specifications. We no longer experience random disconnects, lag, nor rude customer service replies.
PingPerfect is more expensive than my previous host, but the polite exchanges from their agents and the peace of mind that my servers are in good hands is completely worth it. You really do get what you pay for--if your gaming community is important to you, it's definitely worth it.
Thank you so much, PingPerfect! You've made some Ark survivors extremely happy!
19 March 2023
Unprompted review
I am very happy with the half-life 1…
I am very happy with the half-life 1 server they set up for me. the service is very fast and efficient when you need help with something. Talented staff at pingperfect. They also have very good prices. and they solved so I got fastDL to my server.
27 February 2023
Unprompted review
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