Pingpong Clothing Reviews 

304
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the user-friendly website that makes placing online orders very simple and efficient. People truly love the wonderful clothing quality, featuring beautiful seasonal prints, soft fabrics, and comfortable fits that easily suit many different casual or formal occasions. Some reviewers were not happy with items looking completely different from the online photos or having some unexpected sizing issues that negatively affected the overall look. A few customers also mentioned receiving garments with unexpected colours or bulky shapes that did not match their personal expectations or previous experiences.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that garments are well made, feature... See more

Quality

People report positive experiences with quality, highlighting that garments are well made from durable and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting promptness and efficient... See more

Order

Users describe positive interactions with order, highlighting the straightforward purchasing process and fast... See more

Service

Customers report overall satisfaction and positive experiences with service. Consumers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another Pingpong winner! Such a summery print ,pastel tones to suit every Gal. Easy shift style in cool cotton ,can be worn to any daytime event. The "mini button" front V neck feature adds a subtle... See more

Company replied

Rated 5 out of 5 stars

The new season Valencia print is Fab! Perfect for upcoming Festive season, will easily go from a.m. to p.m. The floral print is striking, the dress is comfy, sized correctly & will be easy to wear thr... See more

Company replied

Rated 5 out of 5 stars

I figured out the other day, that I've been buying Ping Pong clothing (more specifically, knitwear for 40 years!). My very first purchase was a 100% cotton jumper, that with careful laundering, l... See more

Company replied

Rated 5 out of 5 stars

Another fab new season's dress from the Pingpong team. The Savannah print is a perfect summery,tropical,pastel combo,made from cotton giving the dress a cool &flowing silhouette. This dress will easi... See more

Company replied


Company details

  1. Clothing Shop
  2. Dress Shop
  3. Fashion designer

About Pingpong Clothing

Written by the company

“A shopping destination for the busy and dynamic Woman”

Elevate your style with Pingpong, an Australian-born fashion brand with its roots in Melbourne since 1984. Proudly designed in the fashion capital, our influence has spread across the globe.

At Pingpong, we're not just a fashion label; we're a fashion movement. Our guiding philosophy embraces the timelessness of classic with a twist, creating sophisticated silhouettes that seamlessly blend into modern, dynamic lifestyles. We believe in fashion that is both beautiful and practical, designed to be worn effortlessly seven days a week.

Our seasonal collections are a celebration of versatility, featuring romantic day trips to wineries, garden weddings, and country races. Embracing a modern, fun aesthetic with bold colours, our exclusive prints and flattering cuts redefine elegance. We obsess over every garment, ensuring precision in construction and the use of breathable, natural fibres. The result? Ageless and feminine clothing suitable for any occasion, from work to the weekend.

Pingpong isn't just about following trends; we're about setting them. With our pieces stocked in over 300 boutiques across Australia and New Zealand, we've become a go-to destination for fashion-forward individuals.

Our commitment to style evolution means we're always on the lookout for the latest trends and customer desires. We're dedicated to providing fashion-forward women with pieces that make them feel great and look even better.

Discover Pingpong and elevate your wardrobe today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

304 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(304)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing. Good fit and fabric. Swift delivery with good packaging. I don't even need to iron the goods after postage!

16 September 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We're so grateful for the 5-star review!
Knowing our clothes fit true to size makes a huge difference, and we're glad you appreciate the variety we offer.
We also take pride in a smooth purchase and delivery process.
We look forward to helping you find more great styles in the future

With Love
Pingpong Clothing
xx

Rated 4 out of 5 stars

My parcel arrived very quickly

My parcel arrived very quickly, great service

12 September 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We take pride in a smooth purchase and delivery process.
We also make sure to provide our customers a great service.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Quality and comfort

These pants were delivered promptly with no problems. The pants are well made, lovely material, and comfortable.

27 August 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We are so happy that your pants arrived quickly and you are happy with the quality and the lovely material. We hope you enjoy wearing your new pants and thank you for choosing Pingpong!

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Very happy with my order

Delivery was very quick, the shirt and pants are good quality and great fit. Very happy

11 August 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We are so happy that your items were delivered quickly and more so that you have happy with the quality and fit!

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Quality of dress beautiful

Quality of dress beautiful. Correct fit. Fast delivery.

11 August 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We are so happy that you love your dress and that it arrived quickly.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Did not receive my parcel until August…

Did not receive my parcel until August 12th, but apart from that the service and quality of garments are very good. The sizing is very generous so I now go a size down. I would continue to shop with the ping pong label because of good quality garments and classic designs.

2 August 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

Sorry to hear that your parcel did not arrive at the expected date but it is out of our hands as we use Australia Post . We are very happy that you are happy with your garments. With love, Ping Pong xx

Rated 5 out of 5 stars

Cozy jacket

Cozy jacket
Wore this today. Instantly warm when i put it on with the faux fur inside & was glad to be wearing it when out inthe wind. Well made with pockets both animal or leather-look side.
So comfortable, a pleasure to wear.
Thankyou pingpong.

6 August 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We're so glad you love your new jacket! It's wonderful to hear that it's keeping you warm and cozy on those windy days. The faux fur lining and practical pockets definitely sound like a winning combination. Thank you for your kind words and for choosing Pingpong! We hope you enjoy many winters of warmth in your jacket.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars
Pingpong Clothing logo

Reply from Pingpong Clothing

Thank you so much for your kind words! We're thrilled to hear that you were happy with our prompt delivery and informative service. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.

With Love
Pingpong Clothing
xx

Rated 2 out of 5 stars

Inconsistent pricing

Your prices are inconsistent for same items
You advertise 40th birthday sales prices but I purchased same item for $21 less a few weeks previously

1 August 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention.

Our pricing is designed to offer competitive deals throughout the year, however, we do have specific sales periods, such as our End of Financial Year (EOFY) sale, where we offer significant discounts. It's possible that the item you purchased a few weeks ago was part of this sale.

We understand your disappointment about the price difference, and we apologise for any inconvenience this may have caused. We're always looking for ways to improve our customer experience, and your feedback is valuable to us.

Rated 4 out of 5 stars

A bit disappointing

The dress is beautifully made & promptly delivered. However, I am a bit disappointed as the one pictured on the model had more of the blue & purple parts of the pattern showing, with minimal pale peach areas, (one of my least favourite colours) toned down. If I had a chance to exchange for another with better predominate colours I would. Am considering returning despite good service.

29 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

Thank you for your kind words about the dress and our delivery service. We’re thrilled you love the quality of the dress!

We understand your disappointment about the color variation.
Unfortunately with some of our unique prints it will depend on where the particular garment was cut from. We apologise for any inconvenience this has caused.

You can easily initiate a return by logging into your account and clicking on 'request return'.

We’re happy to assist you further if needed, please reach out at Shop@pingpongclothing.com.au

With Love
Pingpong Clothing
xx

Rated 3 out of 5 stars

Good value mostly BUT on one of the…

Good value mostly BUT on one of the tops the stitching under the arm came apart on the first wear. The other tops are fine and well made

25 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

Thank you for your feedback on our tops. We're glad to hear that you're generally happy with the quality and value.

We apologise for the issue with the stitching on one of the tops. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention.

If the garment has only been warn once, this could be faulty. We would be happy to offer you a refund if the top is faulty.

Please reach out to our customer support team at shop@pingpongclothing.com.au

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Love my dress and shipment so quick.

Love my dress and shipment so quick.

18 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We’re so glad you love your dress! We aim to get your orders to you as quickly as possible.
Thank you for your review.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Great to shop with

Great to shop with. Quick and easy delivery service. Love the sales.

11 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We're thrilled to hear you had a fantastic shopping experience! We love to make shopping quick, easy, and enjoyable.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, excellent product

9 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We're delighted to hear you received your order promptly and that you love the product! Thank you for your 5 stars.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Simple easy transaction.

Simple easy transaction.
Good communication.

2 June 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We’re glad your transaction was smooth and easy! Great communication is important to us, and we appreciate you taking the time to share your positive experience.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Prompt reply and addressed any concerns…

Prompt reply and addressed any concerns I had, very easy to deal with

8 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We’re so glad we could help! Our team strives to provide quick and helpful support. Thank you for your 5 stars.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Quick delivery…

Clothes arrived within a couple of days. Nicely wrapped and deliverd quickly.

8 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We’re so glad you love your new clothes! We strive to deliver quickly and with care. Thanks for your kind words!

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Fast service

Fast service, which is unusual for W.A

10 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

Wow, a 5-star review for our fast service - that means a lot! We know WA can sometimes have a slower pace, so we're extra happy to hear you got your order quickly. Thanks for choosing us!

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars
Pingpong Clothing logo

Reply from Pingpong Clothing

So glad you're happy with the product and the speedy delivery! Thank you for taking the time to leave a 5-star review, we appreciate it.

With Love
Pingpong Clothing
xx

Rated 5 out of 5 stars

Great buy on sale

Great buy on sale. prompt delivery.

1 July 2024
Pingpong Clothing logo

Reply from Pingpong Clothing

We're so happy you found a great buy on sale!
5-star review is fantastic.
Thanks for letting us know!

With Love
Pingpong Clothing
xx

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