Pink Boutique Reviews

37,285

•

4.2

Ladies' clothes shop

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Review summary

Created with AI, based on recent reviews

Considering 1,413 reviews, reviewers had a great experience with this company. Consumers consistently note the brilliant selection of beautiful clothes, emphasizing that garments are true to size, stylish, and manufactured to a high standard of quality. Buyers are particularly impressed by the exceptional staff who respond immediately to inquiries and provide friendly, reassuring assistance whenever help is required. However, some customers also noted frustrations regarding delayed deliveries, missing items, or complications caused by external third-party courier services. A few reviewers additionally reported receiving incorrect items or experiencing poor material quality, alongside occasional difficulties when trying to secure prompt and proper refunds.

Reviews shaping this summary

Brilliant selection af beautiful clothes HOWEVER the only down side is the courier service used for delivery , DPD were supposed to deliver next day and held my parcel for almost a week , then retu... See more

Company replied

I had purchased a bodysuit from here, unfortunately it didn’t fit. I needed help with the return and refund process, and Steph made it super easy for me! She was kind and understanding, and the suppor... See more

Company replied

Clothes are a great fit and high quality, I order quite frequently due to this. My order was later than expected this time due to dpd and not pb but had a prompt and lovely email from Stephanie.G (cus... See more

Company replied

I’ve just made my first purchase from Pink Boutique, and I have to say I’m really impressed! The next-day delivery was fantastic, and the customer service was excellent. A big thank you to Steph for a... See more

Company replied

Answered by reviewers

Created with AI, based on reviewer opinions

Yes, the vast majority of customers found that items from Pink Boutique look great, describing the clothes as stunning, trendy, and glamorous. However, a small group of reviewers noted that some pieces felt thin or lacked the expected quality for the price.

Review sources•2 of 6

"everything i have bought from pink boutique is absolutely amazing great quality"

everything i have bought from pink boutique is absolutely amazing great quality

11 August 2025

Reply from Pink Boutique

Aug 15, 2025

Hi Julie, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"The sizing is spot on, the styles are amazing and the quality for your money is brilliant"

To be honest there’s never been an outfit that I’ve ordered from here that I don’t like. The sizing is spot on, the styles are amazing and the quality for your money is brilliant! Love pink boutique 💖

5 September 2025

Reply from Pink Boutique

Sep 5, 2025

Hi Joanne, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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Reviewers had mixed opinions, with most customers praising Pink Boutique for providing fast and helpful customer service when handling issues like missing deliveries or order mix-ups. On the other hand, a few customers reported receiving slow replies or experiencing difficulties with refunds and communication when dealing with faulty items or returns.

Review sources•2 of 7

"After filling in contact forms, emails after email with photos of evidence no reply other than a auto generated email saying 24-48hrs if more helps needed me assuming they'll contact with me clearly stating i need help and support if sent all th details and photo evidence I think the whole customer service set up needs looking at, reviews show lots are having the same issue. So "

Shopped with pink boutique for a while and always loved them. But this time customer services is definitely none existent and been a disappointing experience. After filling in contact forms, emails after email with photos of evidence no reply other than a auto generated email saying 24-48hrs if more helps needed me assuming they'll contact with me clearly stating i need help and support if sent all th details and photo evidence I think the whole customer service set up needs looking at, reviews show lots are having the same issue.
So after finally getting in touch im offered a partial refund to a faulty dress that was out the 14day return date they have even for faulty goods, it was over as I'd saved it for my holiday. I feel slightly disheartened to shop with them again. Given it was a faulty dress and customer services agreed it looked like a faulty stitching problem I was offer a small partial refund, I had all labels and bagging i literally had it on 2mins in my room and packed away to bring home, and emailed soon as i got home, i was told it could of been damaged whilst travelling with it so couldn't guarantee a manufacturing issue!!!! Surely it's buyers rights faulty goods your entitled to refund or even a credit note I'd of been happy with, im definitely skeptical now when purchasing from them and will be throughly checking over anything IF i purchase in future.

4 September 2025

Reply from Pink Boutique

Sep 5, 2025

Hi Natalie, I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. I do apologise we could not come to resolution to suit you, We do try and operate on a 14-day return policy for our good and can extend in some cases where needed, Sadly we cannot always accept returns back this period. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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"Something that should have never happened due to it Pink Boutique trying to not refund me"

Thanks to Stephanie G a Customer Experience Representative at Pink Boutique she sorted my query. Something that should have never happened due to it Pink Boutique trying to not refund me but once sending proof of there error Stephanie was quick to help

2 October 2025

Reply from Pink Boutique

Oct 3, 2025

Thank you for your review - Team PB X

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Yes, the overwhelming majority of customers confirm Pink Boutique is a reliable and safe place to shop, highlighting fast delivery, easy ordering, and great quality clothing. However, a small group of reviewers raised concerns about poor item quality, missing parcels, or unhelpful customer service.

Review sources•2 of 8

"Lovely clothes, great prices and brilliant, reliable service"

Perfect customer service. I can order from Pink Boutique with confidence as I know that on the rare occasion that I need to return items, refunds are processed quickly. Lovely clothes, great prices and brilliant, reliable service.

12 September 2025

Reply from Pink Boutique

Sep 15, 2025

Hi Cheryl, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"I’ve ordered from Pink Boutique in the past and have always been happy with my purchases, however on this occasion my parcel didn’t arrive, despite being marked as delivered"

I’ve ordered from Pink Boutique in the past and have always been happy with my purchases, however on this occasion my parcel didn’t arrive, despite being marked as delivered. The photograph taken evidencing the delivery was not my house, and I had no way to see where it was delivered to. I contacted the delivery company who gave me a reference number for Pink Boutique to open a case, however, despite sending an email, a message on their contact page, and leaving a message on their answer service, I have heard nothing back. Given that I paid quite a considerable amount for my order, and £6.99 for express delivery, I find this level of service extremely poor.

13 December 2025

Reply from Pink Boutique

Dec 19, 2025

Hi Belle I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. Please get in touch with us and we will be happy to help. Please be aware, our automated response will advise to reply to that response if it has not solved your query, to then be picked up by our team. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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Reviewers generally highlight that delivery times with Pink Boutique are quick and prompt, with some customers mentioning a good delivery service that includes easy tracking. However, a small group of customers reported major delivery issues, including parcels failing to arrive, packages being marked as delivered to the wrong location, or items being diverted to lockers and returned to the sender.

Review sources•2 of 7

"The clothes I bought were lovely on and delivery was prompt too"

Everything I buy from Pink Boutique is amazing. The clothes I bought were lovely on and delivery was prompt too

20 August 2025

Reply from Pink Boutique

Aug 26, 2025

Hi , thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"I’ve now placed four separate orders with Pink Boutique, and not a single one has ever been delivered to me"

"Every time I’ve paid for next day delivery, my parcel has either been marked as “lost” or mysteriously diverted to a locker/pickup shop I never requested, before being returned to sender"

"Most recently, with 2 orders, I was told the parcel was on its way, only to be informed days later that it had been sent to a DPD locker and then returned"

I’ve now placed four separate orders with Pink Boutique, and not a single one has ever been delivered to me. Every time I’ve paid for next day delivery, my parcel has either been marked as “lost” or mysteriously diverted to a locker/pickup shop I never requested, before being returned to sender.

Most recently, with 2 orders, I was told the parcel was on its way, only to be informed days later that it had been sent to a DPD locker and then returned. The same happened with another order! – again returned, no explanation

Customer service responses have been slow, vague, and unhelpful. I’ve had to chase constantly, and despite multiple promises, I’ve been left waiting weeks without a proper explanation. Delivery charges have been taken repeatedly for a service never received.

Based on my experience and reading similar reviews, I honestly question whether this is a scam or simply shocking mismanagement. Either way, customers are paying for items and services that are never provided.

Avoid this company. I would strongly warn others against ordering until Pink Boutique can demonstrate that they actually deliver goods to paying customers.

1 September 2025

Reply from Pink Boutique

Sep 11, 2025

Hi Camilla, I’m sorry to hear your delivery did not meet expectations. . To have 4 order go missing may point to a issue of incorrect address given, We do want to make sure all customers receive their order successfully. Please continue to work with our team so we can try and locate these missing orders https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

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Yes, the vast majority of customers feel that products from Pink Boutique offer great value, highlighting the brilliant quality for money and fantastic prices. However, a small number of reviewers noted that certain items felt too thin and did not match expectations for the price.

Review sources•2 of 6

"Beautiful, fashionable, stylish clothes at fantastic prices"

Love Pink Boutique! Beautiful, fashionable, stylish clothes at fantastic prices. Service is first rate.

30 August 2025

Reply from Pink Boutique

Sep 1, 2025

Hi Neil, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

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"The sizing is spot on, the styles are amazing and the quality for your money is brilliant"

5 September 2025

Reply from Pink Boutique

Sep 5, 2025

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Company details

Written by the company

At Pink Boutique, we love nothing more than to turn up the glam and with hot new styles dropping daily at competitive prices, you’ve got no excuse not to shop! We’re home to jaw-dropping occasion dresses, sassy bodycons and gorge day dresses, so whatever your vibe, we’ve got you covered. We know you’ll love our cute crop tops, figure-flattering jeans and fabulous footwear. It doesn’t end there; our amazing accessories will give a flawless finishing touch! Browse our selfie-worthy styles and find out more at www.pinkboutique.co.uk - we deliver directly to your door with next day delivery so you’re just a click away from having that perfect outfit in your wardrobe!

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4.2

Great

37k reviews

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Jul 2, 2026

I spoke to a lovely lady called jess f…

I spoke to a lovely lady called jess f from customers service who went above and beyond to help me with my returns as i am so partially sighted and find it hard to manage.
Thank you jess f.

2 July 2026

Unprompted review

Reply from Pink Boutique

Jul 3, 2026

Hi Sharon, thank you so much for your review. Jess F is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 2, 2026

I rang pink boutique as my order got…

I rang pink boutique as my order got lost in spoke to a absolute amazing lady called steph and she really helped me by sending me a new outfit out

2 July 2026

Unprompted review

Reply from Pink Boutique

Jul 3, 2026

Hi Katrina, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 2, 2026

Really helpful customer service

Really helpful customer service. Jenna resolved my issue super speedy. Defo will be ordering from here again.

Thank you Jenna !!

1 July 2026

Unprompted review

Reply from Pink Boutique

Jul 2, 2026

Hi Kirsty, thank you so much for your review. Jenna is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 1, 2026

Stephanie G was very quick to deal with…

Stephanie G was very quick to deal with a delivery issue I had, it was all done in 1 email. Shopped with Pink Boutique long time Stephanie was superb

1 July 2026

Unprompted review

Reply from Pink Boutique

Jul 2, 2026

Hi Mandy, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 1, 2026

Excellent customer service

Excellent customer service. My order was recorded as delivered however I hadn’t received it, when I got in touch Steph was extremely helpful and resolved the issue quickly, by sending me a replacement. Couldn’t fault my experience. Thanks again!

1 July 2026

Unprompted review

Reply from Pink Boutique

Jul 2, 2026

Hi , thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jul 1, 2026

Cheap material

Shocking quality looks nothing like the pic on website, cheap Lycra material bought from shein with sewn on pink boutique label! Deffo gone down hill over the years! And over priced!

1 July 2026

Unprompted review

Reply from Pink Boutique

Jul 2, 2026

Hi Carla, I’m sorry to hear that there is an issue with your order. This does not meet our high standards we set at PB. If you haven’t already, please get in touch with us and we will work to get the best resolution we can for you. https://www.pinkboutique.co.uk/pages/customer-care Team PB x

Jun 30, 2026

Absolutely terrible service I was going…

Absolutely terrible service I was going on holiday on the 10th of June and placed a order on 5th June for next day delivery, there delivery carrier hadn’t delivered any parcel and sent it back to pink boutique, they won’t answer any of my 7 emails I have sent as this was nearly 4 weeks ago and I just want a full refund for this however it’s clear I am now getting ignored!!’ AVOID !!!!!

5 June 2026

Unprompted review

Reply from Pink Boutique

Jun 30, 2026

Hi Demi, I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. I can see your contact was replied to on the 8th June, but sadly we received no reply after this. Please get back in touch, as we will be happy to replace or refund or order. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

Jun 29, 2026

Grace was really helpful with my return

29 June 2026

Unprompted review

Reply from Pink Boutique

Jun 30, 2026

Hi Frankie, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 29, 2026

Had an issue with missing item was…

Had an issue with missing item was dealt with and rectified and new order was sent out very satisfied love pink boutique clothes but service is also very good .

19 June 2026

Unprompted review

Reply from Pink Boutique

Jun 30, 2026

Thank you for your review - Team PB x

Jun 29, 2026

Always great service and quality items

14 May 2026

Unprompted review

Reply from Pink Boutique

Jun 30, 2026

Hi Sarah, thank you so much for your review. We’re so glad to hear you loved your experience with PB! Make sure to keep an eye on our website for more gorgeous glam styles, as we drop newness every day - Team PB x

Jun 29, 2026

Thank you Jenna!

Delivery was delayed due to courier issue. Situation was resolved quickly by jenna over the phone who instantly refunded my next day delivery fee.

29 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Sarah, thank you so much for your review. Jenna is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 29, 2026

Excellent professional service from…Stephanie G

Excellent professional service from Stephanie G , Thankyou so much for answering all my questions . Very Pleased

29 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Stacey, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 28, 2026

Amy 5*

Amy, helped me quickly and officently, she made it hassle free and solved my enquiry quickly ..

Thank you you amy for you help x

28 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Cherie, thank you so much for your review. Amy is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 27, 2026

Clothes are beautiful but the delivery…

Clothes are beautiful but the delivery is awful
Bought in the beginning of the week and their carrier allegedly said I wasn’t home when I was the whole day and postponed my delivery to Monday
No outfit for the weekend as planned
Review your carrier because I don’t want to shop from you again , this is the second time this happens
Why advertise next day delivery if you can’t ?

27 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Rubi, I’m sorry to hear your delivery did not meet expectations. . If you fear your order is lost or been delivered to a different address, please get in touch and we will be happy to investigate this further. https://www.pinkboutique.co.uk/pages/customer-care - Team PB x

Jun 27, 2026

Had trouble sending something back i…

Had trouble sending something back i emailed & grace sorted it straight away & i got my refund very efficient & great customer service.welldone grace

26 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Andrea, thank you so much for your review. Grace is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 27, 2026

Just wanted to say thank you to Steph

Just wanted to say thank you to Steph. I had an issue with an item received and she resolved the problem for me straight away. Professional and a great customer service representative. Well done Pink Botique.

26 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Lisa, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 26, 2026

love Pink Boutique's clothes

love Pink Boutique's clothes! great quality and quick delivery! Customer services is always great and thanks to Steph for helping me with my last query

26 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi Laura, thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 26, 2026

Thank you Stephanie at Pink Boutique…

Can’t thank Stephanie at Pink Boutique enough.. I put a large order in for my holiday clothes/shoes.. parcel showing as delivered, but on the proof of delivery it was not my address. Emailed Pink Boutique and straight away Stephanie emailed me back.. Excellent customer service from Stephanie, highly recommend Pink Boutique.. If only all businesses where as efficient and good as this Company.

22 June 2026

Unprompted review

Reply from Pink Boutique

Jun 29, 2026

Hi , thank you so much for your review. Steph is such a star, we’ll be sure to pass on the feedback. Hope you love your order - it’ll look gorgeous on you! - Team PB x

Jun 26, 2026

Jess F

Jess F! You’re a life saver efficient calm and professional. Thank.
C

26 June 2026

Unprompted review

Reply from Pink Boutique

Jun 26, 2026

Hi Char, thank you for taking the time to leave us such a wonderful review. Jess F will be so pleased to hear your lovely comments! We hope you're loving your new pieces and can't wait to see you shop with us again.

Team PB x

Jun 26, 2026

I received a playsuit that was damaged

I received a playsuit that was damaged, I got in contact with customer service (Rosie) and this was rectified quickly and a new one is being sent out.

25 June 2026

Unprompted review

Reply from Pink Boutique

Jun 26, 2026

Hi Amy, thank you so much for your lovely review! Rosie really is a star, and we'll be sure to pass on your kind feedback. We hope you absolutely love your order – we're sure it'll look amazing on you!

Team PB x

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Pink Boutique Reviews

We use technology to protect platform integrity, but we don't fact-check reviews

Review summary

Reviews shaping this summary

Answered by reviewers

Do items from Pink Boutique look and feel as described online?

How does Pink Boutique handle customer service complaints when things go wrong?

Is Pink Boutique a legit and safe place to shop?

What are the delivery times and tracking experiences with Pink Boutique?

Do reviewers feel that products from Pink Boutique offer good value for money?

Company details

Written by the company

Contact info

Great

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All reviews

I spoke to a lovely lady called jess f…

I rang pink boutique as my order got…

Really helpful customer service

Stephanie G was very quick to deal with…

Excellent customer service

Cheap material

Absolutely terrible service I was going…

Grace was really helpful with my return

Had an issue with missing item was…

Always great service and quality items

Thank you Jenna!

Excellent professional service from…Stephanie G

Amy 5*

Clothes are beautiful but the delivery…

Had trouble sending something back i…

Just wanted to say thank you to Steph

love Pink Boutique's clothes

Thank you Stephanie at Pink Boutique…

Jess F

I received a playsuit that was damaged

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