Banner for PinkCherry Canada

PinkCherry Canada Reviews 968

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the efficient and discreet delivery service, often noting that products arrive quickly and well-packaged. Many people appreciate the competitive pricing and frequent deals, making their purchases feel like a good value. The wide selection of products is also a significant highlight, with consumers finding everything they need and discovering new items. However, some customers experienced issues with product quality, with items occasionally arriving damaged or ceasing to function shortly after purchase. There were also instances where orders were incomplete or incorrect, and a few people expressed dissatisfaction with the packaging of certain recent orders, finding it less discreet than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide selection, competitive... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of products, noting... See more

Price

People report positive experiences with price, often highlighting competitive pricing, sales, and discounts.... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was exactly what I expected, as per the website description. What I didn't realize is that the quality of the item was far superior to what I've ordered from other suppliers. Shipping came th... See more

Company replied

Rated 4 out of 5 stars

Generally great prices (sales on all the time) compared to local stores. Shipping is prompt and quick. I do wish they had more elaborate filtering when searching for toys (materials,sizes, diameters... See more

Company replied

Rated 4 out of 5 stars

Very happy with the mystery box—my partner and I had a lot of fun opening it. Good variety in the products, the only one that I didn’t find very fitting was an exact replica pocket p***y, doesn’t se... See more

Company replied

Rated 4 out of 5 stars

Pink Cherry has great products; there's always great deals. There's a lot of variety; I've been able to find everything I was looking for and discovered new products. The one time I had an issue with... See more

Company replied


Company details

  1. Sex toy store
  2. Erotic clothing
  3. Lingerie shop
  4. Underwear shop

About PinkCherry Canada

Written by the company

PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca

Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.

We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).

With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.

Everybody Deserves Pleasure

Written by the company

Discreet Shipping & Billing
We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
Competitive Pricing
Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.

Contact info

Save Up to 80% Off Clearance

Discover the best deals on sex toys, vibrators and more on PinkCherry.

4.2

Great

TrustScore 4 out of 5

968 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We need honest reviews not a bunch of 5…

We need honest reviews not a bunch of 5 stars reviews on every toy

2 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

H,

We appreciate your feedback and want to ensure all reviews are genuine and helpful for everyone. Thank you for bringing this to our attention.

PinkCherry
Customer Service

Rated 5 out of 5 stars
PinkCherry Canada logo

Reply from PinkCherry Canada

Anon,

We're happy to hear that you had a positive experience with our shipping! Thank you for your feedback.

PinkCherry
Customer Service

Rated 5 out of 5 stars

The delivery arrived a little ahead of…

The delivery arrived a little ahead of time and put exactly where I asked. Problem free, thanks.

24 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Andy N, Toronto,

We're happy to hear that your delivery arrived early and was placed correctly. We appreciate you taking the time to leave us such positive feedback!

PinkCherry
Customer Service

Rated 1 out of 5 stars

Well I bought a few items and one of…

Well I bought a few items and one of the items was a complete dud. It never worked properly. I was timid and never said anything about it to you guys. It was a Gluck 3000. I was and am still am very disappointed in the product.

16 December 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Patricia Hale,

We regret to learn the Gluck 3000 didn't meet expectations and apologize it was defective. We appreciate your feedback and will review the product's performance. Thank you for bringing this to our attention.

We will reach out to you shortly to get this resolved!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Not my first order, not my last

Always have good sales, its a canadian company, free shipping and all kinds of stuff. Odd thing to review but hey, people should know its a good site!

1 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Jonathan,

We're happy to hear that you appreciate our sales, Canadian roots, and free shipping! It means a lot to us that you'd recommend our site to others. Thanks for the positive feedback!

PinkCherry
Customer Service

Rated 1 out of 5 stars

Dolce Vive Fiore Air Wave - didnt last 2 weeks


Dolce Vive Fiore Air Wave Tapping Rabbit Vibe (1) - I purchased it 10 days ago. I think Ive used it twice and it has already stopped functioning. First one button setting...then the whole power wouldnt work. Disappointing.

2 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Alicia ,

We appreciate you bringing this to our attention. We're sorry to hear the product stopped working after only two uses. We'll look into this issue to ensure our products meet expectations. Thanks for your feedback.

We will reach out to you shortly.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Great Value

My partner and I got the black friday deal for the mystery box. We were very pleased with the variety and quality of the products. Kept us busy for the nest 2 weeks and we have some new favorites now

8 January 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

AO,

We're happy to hear that you and your partner were pleased with the mystery box and its variety of quality products. Thank you for sharing that you discovered new favorites!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Fast delivery, great prices

Been shopping here for years. Always satisfied!

1 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

deann mary,

We're glad you're always satisfied with your shopping experiences over the years. Thank you for your continued support and positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Honestly impressed by how easy it was…

Honestly impressed by how easy it was to order & by how fast the shipping was.

1 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Miche,

We're happy to hear that your ordering experience was easy and the shipping was fast! We appreciate you taking the time to leave us feedback.

PinkCherry
Customer Service

Rated 5 out of 5 stars

The have a wide selection and fast…

The have a wide selection and fast discrete shipping.

28 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Josh,

We're happy to hear that you appreciated our wide selection and fast, discreet shipping. Thank you for your positive feedback; it means a lot to us.

PinkCherry
Customer Service

Rated 5 out of 5 stars

This website is wonderful to use

This website is wonderful to use. The prices are fantastic, the selection is wide and varied and the shipping was fast. Very happy with my products

25 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Jay,

We're happy to hear that you had a wonderful experience using our website. It's great to know that you were pleased with our prices, selection, and fast shipping. Thanks for your positive feedback!

PinkCherry
Customer Service

Rated 4 out of 5 stars

I am disappointed that you did not use…

I am disappointed that you did not use Canada Post to deliver the package, as I do not trust companies that abandon packages at doorsteps. There are too many package thiefs out there.

2 March 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Jean-Pierre Guignard,

We appreciate your feedback and regret that our delivery method caused concern. We take package security seriously and will review our shipping options to ensure safer deliveries in the future.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Great Retailer to Deal with!

Easy ordering process, speedy delivery and quality products!

28 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Chris Harrington,

We're happy to hear that you found the ordering process easy and the delivery speedy. We appreciate your positive feedback on our products!

PinkCherry
Customer Service

Rated 5 out of 5 stars

It’s a great product I got at a great…

It’s a great product I got at a great price works well and really great reviews helped me decide and it’s really pretty

17 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Taura Palmer,

We're happy to hear that you find our product great, especially at such a good price! We appreciate you sharing how the positive reviews helped you decide.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Best company for sex toys

Best company for sex toys ! Hands down the best options out there !!!

2 January 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Bri,

We're happy to hear that you had such a great experience with our wide selection. We appreciate you taking the time to share your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

The selection or products

The selection or products, quick shipping and honestly just the face the the web site offers reviews and judgment free experiences that make me buy without feeling like it’s a wrong thing to do.

30 December 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

John D,

We're happy to hear that our product selection, quick shipping, and website experience resonate with you. We appreciate your feedback and are glad you feel comfortable with your purchases. Thanks for sharing!

PinkCherry
Customer Service

Rated 5 out of 5 stars

discreet shipping

discreet shipping, good product

23 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Julien Deraiche,

We're happy to hear that you had a good experience with our product and shipping. Thank you for your feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Got the surprise couples box

Got the surprise couples box. Pretty good. But if couples box is the title maybe more together toys?
Value was awesome though. A few great ones. Couples games are all Poo. But that’s just me lol

23 February 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

LCB,

We're happy you enjoyed the surprise couples box and its value! We appreciate your feedback about the "together toys" and games. We'll consider this as we plan future boxes. Thanks!

PinkCherry
Customer Service

Rated 5 out of 5 stars

The site is easy to use

The site is easy to use, there is lots of information about the product.

29 December 2025
PinkCherry Canada logo

Reply from PinkCherry Canada

Rhianna,

We're happy to hear that our site is easy to use and provides helpful product information. Thank you for your positive feedback; we appreciate it!

PinkCherry
Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look