I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... See more
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... See more
Company replied
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... See more
Company replied
Company details
Written by the company
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Contact info
Australia
- Hello@pinkcolada.com
- pinkcolada.us
1.7
Bad
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a piece during pandemic
I ordered a piece during pandemic, mail was slow because of it, did not receive my order on time, but was given a free gift because of it. There was always communication, and my pinkcolada tops are very nice and well fit.
11 May 2021
Reply from Pinkcolada
Hi Miladys,
Its great to hear that your tops are nice and fit well!! Thank you for your understanding regarding the shipping time, we hope to see you shopping with us again soon! Kind regards, Pinkcolada
It hasn’t been shipped yet.
11 May 2021
Reply from Pinkcolada
Hello Anna,
Please accept our apologies for the delay in dispatch of your order. I can see you have spoken with a customer service agent who has helped you. I can also see your order has been delivered. If you need to reach out to us for any reason, please do not hesitate to get back in contact with the agent. Kind regards, Pinkcolada
The shipping was estimated for 5-14…
The shipping was estimated for 5-14 days and now 16 days after the order was confirmed I still have not received any type of shipping confirmation or tracking information. I have sent emails about this but have not gotten any response.
11 May 2021
Reply from Pinkcolada
Hello Sierra,
Please accept our apologies, we have experienced an influx of emails and had some products on backorder, however I can see now that you have been in contact with a customer service agent who is helping with your enquiry. Please do not hesitate to reach out to the agent if you have further issues. Kind regards, Pinkcolada
Reply from Pinkcolada
Hi Nina,
Please accept our apologies in regards to your experience with us. I have had a check for you and I can see that your products has now been delivered. If you have any queries or questions, please reach out to us via email. Kind regards, Pinkcolada
Very disappointed
Very disappointed, There was not information that the top is on back order. I would not recommend this brand to anyone
11 May 2021
Reply from Pinkcolada
Hello Sonia,
I do apologize that you have had a disappointing experience with your backorder. This information is located in the description of the back order products however I can see that you have now received your order. If you have any questions or issues, please do not hesitate to reach out to us via the contact us page on the website. Kind regards, Pinkcolada
Awful customer service
Awful customer service, especially for the price being charged. I placed my order in April, 3 weeks later I emailed customer service for an update on the shipping status as I had not received anything further. 2 weeks later I received an email that my items were on pre-order which was not indicated on the website and that they would not be shipped until June even though they have already charged me for my whole purchase. I have requested a refund which I gather will likely be about as quick to happen as the rest of this experience has been. I saw the bad reviews but thought I’d take a chance since the swimwear looked cute but wow do I wish I had listened. Absolutely do not recommend and am very unhappy. Would give zero stars if I could.
11 May 2021
Reply from Pinkcolada
Hi Torrie,
Thank you for your review. Its disappointing to hear that you are unhappy with your experience with us and I do apologize. I can see you have spoken with customer service and they have offered you some information in regards to your order. I can also see that your order is currently in transit and due to be delivered soon. If you have any other questions or concerns, please reach out to our customer service team via the email thread. Kind regards, Pinkcolada
Still haven’t received my package
Still haven’t received my package, nor a tracking number. I emailed your support team yesterday about this and waiting on a response.
11 May 2021
Bad experience
Haven’t received the suit from a month ago. No response from customer service after reaching out twice.
11 May 2021
Reply from Pinkcolada
Hello Amy,
Please accept our apologies, I cannot locate any emails under your name or email address in your order. I can however see that your order has been dispatched and is currently in transit. If you have any questions, please reach out to us via the 'Contact Us' link on the website. Kind regards, Pinkcolada
SLOW
you just shipped my stuff after my orders been placed for over 2 weeks. I was planning to wear this swimsuit for a trip but it's not going to get here in time. Slow service.
11 May 2021
Reply from Pinkcolada
Hi Kelsey,
Thank you for your review. I do apologize that you have received slow service. I can see some of your items are on pre-order (written in the description) however, I can also see that you order has now been delivered. If you have any questions, please reach out to us. Kind regards, Pinkcolada
Reply from Pinkcolada
Hello Courtney,
Its disappointing to hear that you have not received your bathing suit. I have had a check of your order for you and I can see that your order is currently in transit. Please reach out to us if you have any questions. Kind regards, Pinkcolada
Have not received the item yet.
11 May 2021
Stay far away 🚫🤬
Ordered my bikini and never received anything. Paid $107 for it and a month later after multiple DMs on their social media platforms and direct texts and emails I got no response from them. Truly disappointing. Stay away.
06/06/21 pinkcolada did respond to emails I found later. It their response to this is not accurate. I have not received my items. I received weird texts saying the item had been shipped through a different app which tracks orders. But nothing has come.
11 May 2021
Reply from Pinkcolada
Hi Danielle,
Thanks for your review. I can see you have spoken with customer service late April who advised some items are currently on pre-order. Pre-order are due to be dispatched June. I have had a check and can confirm your order has now been dispatched and delivered. Kind regards, Pinkcolada
My order has been extremely late and im…
My order has been extremely late and im very upset about it as it is just 1 Bandeau. I have got no updates on my order and its been 2 weeks and 4 days.
11 May 2021
Reply from Pinkcolada
Hello Lynsey,
Please accept our apologies for the delay in your shipment. I can see you have now spoken with our customer service team and I can also see that your order is currently in transit. If you have any questions, please reach out to the customer service agent and we will be able to help you. Kind regards, Pinkcolada
Scammers
I was strung along through multiple emails while trying to cancel my order until finally being told it was too late to cancel.
11 May 2021
The customer service is phenomenal!
The customer service is phenomenal. I had a question about my item, they got back to me right away with all the information I needed & apologized that my order was back ordered. They then gave me a 20$ credit towards my next order!!!!!!!
11 May 2021
I never received the order...
11 May 2021
I ordered nearly 2 weeks ago and paid…
I ordered nearly 2 weeks ago and paid for express shipping. It still says my order hasn’t shipped. I’ve had no update as to when it will be shipped, and I leave for vacation next week. Figured 3 weeks would be plenty of time for shipping. I reached out to customer service to see if I can cancel the order and no one replied to me.
11 May 2021
Reply from Pinkcolada
Hi Jessica,
Thank you for you review and I apologize that you have had no update on your order. I can see you have spoken with customer service and the agent has advised you in early May that some items in your order are pre-order. As advised, your parcel has now been dispatched and is currently in transit. If you have any questions, please reach out to the customer service agent via the thread you have. Kind regards, Pinkcolada
3 weeks not shipped
3 weeks not shipped. Ordered a back ordered item and was never informed until 2 weeks after purchase.
11 May 2021
I haven’t received my package and I…
I haven’t received my package and I ordered it about a month ago
11 May 2021
Reply from Pinkcolada
Hello Ciarra,
I do apologize if you have not received your order yet. I can see you have spoken to a customer service agent in May who has advised you of the wait on some of our items. As discussed, your parcel will be dispatched in June :) if you are having further questions, please reach out to the agent via your email thread and we can help you out. Kind regards, Pinkcolada
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.